Reviews of Bank of American Fork - Springville (Bank)

Denny B

Talk about a horrible experience! I hope that I never have the misfortune of walking through those doors again. They treated me like a thug because I was cashing a 4k check. Actually, I was going to deposit it but after they took the check and processed it, They called me and started asking all sorts of questions. Like I was scamming them or something. I was a customer of American West (Far West) Bank for over 10 years. Now all of a sudden I'm going to scam the bank?? Please!! The check cleared and they still didn't want to pay me my money. I had to call Corporate and have someone there do the right thing.

Logan Wood

Very nice staff. Great personable bank if you want to get away from the busy other banks in the area.

Derek Hutchings

I don't even know what to say. The company gave me a fraud alert on my card. (they never notified me) on Thanks giving I go to put gas in my car to find out it declines. I had such a nightmare with this having to answer numerous questions about transactions that were in springville!!! I am very dissatisfied and am leaving this useless bank.

Tom Mower Sr

I have banked with Far West Bank in Salem which changed its ownership 4 times I believe. I stuck though it all because of the great personnel and service. The Springville Bank of American Fork is where I bank and have done so for many years as they are the ultimate owner in this series. Over the 30 plus years I have had good service and all my banking needs have been excellent with all the previous changes in succession until now. The Bank of American Fork really sucks. The personnel in Springville are great but the whole management system is not customer oriented, very difficult to even find out what you online balance is. Money transfers is a nightmare were it not for the local personnel. At one time I deposited over $250 million dollars in Far West which is now Bank of American Fork without even telling them. I did it because of how great they were to work with. Recently because of a divorce, I needed to finance a $150,000 approx. value car for $60,000 loan. I held the title and it was free and clear. I asked them to speed it up as I needed to finalize the divorce action. The home office is the only one that could process the loan, not my Springville, Bank. I went they, they were awkward to work with, the person I had the appointment was not there but returned after I set around for a while. They promised to let me know in 3 days. A week later I still had not heard from them. I called and they did not know. Finally they called me back and said it was declined. I was stunned. Through my personal company I have probably processed over $1 Billion dollars of business through them. Never borrowed anything before, they made a fortune off my leaving my money in their bank and now for a pitiful amount like this they reject it without reason. They said a person would be sending me a report as to why it was reject but did not know when I would receive it. I was so ticked off I went to another bank I deal less with and had the money the next day. About a week later the rejection report came in. It did not say why it only said one of 3 agencies in credit reporting had an issue that made them not want to do the small loan because of. What that issue is I do not know to this day. Neither do they by the way. To say the least, I am through with these disloyal unappreciative bankers who are just what you think bankers are. Cold, uncaring and very difficult to work with. My company is growing fast and soon will be doing many tens of millions of dollars a month all over the world. Almost all of this multibillion dollar a year potential will now be going to a professional bank and not to this bunch of hillbilly bankers for Negative-ville. Bank of American Fork should have stayed in AF and not expanded out to where to try and play ball with the big boys. They are just a bunch of not ready for prime time bankers, with the notable exception of the personnel at the Springville branch and may god protect them and their jobs in having to work for the morons who run the Bank of American Fork

Josh Holdaway

I would give them 0 stars. They make Assumptions. Unprofessional and horrible Management.