Reviews of American Heritage Federal Credit Union (Bank)

John Breese

biggest scams, worse credit union around!!!

Lauren Horn

No fee checking and always had the lowest loan % rates when I was comparing.

John Bannon

Do not use this bank if you plan on getting a car loan with a co-borrower. Especially if it's a parent and you do not fall under their so called "parental umbrella". Because you will be denied.

andy wells

After many years with this bank I must move on. Customer service is non existent. The drive through is under staffed. What used to take 2-3min to make a dep is now 6-7min. Staff seems unhappy and over worked. Sorry for the negative review but the last 2 years experiences forced me to write it.

Tara Colbert

Customer service - Call Center supervisor 1793 teller number the worse Should not be a supervisor she said to me if you do not listen to me and listen to what I have to sayi will not give you refund. Let's see what happens1793 teller .Really needs to go back to class. Anyway I send more than 30mins with 1793 for her to say she would not give me the refund. Call back to the Call Center ask for a manager over top of 1793. Got what I needed to get done

Alexandra Kachapuridze

I have had my share of banking issues and nobody has been more helpful then the staff at American Heritage. They have continuously tried to help me solve problems that I've had whether it was big or small. I've been a member for about 3-4 years and they have been the easiest to work with and the friendliest. Having come from Wells Fargo and PNC in the past, it's no contest. Thanks for all your help!

Mike Walpole

Scumbag operation. The hourly employees work hard and are underpaid. Management is a bunch of spineless yes men.

Amanda Bamrah

I love this credit union! The service is great and they have amazing rates.

Roslyn Gardner

I go out of my way to do my banking transactions at this location because of the customer service!

Joseph Cellini

This place is terrible the first time I go to use my card it says invalid pin then I went to the atm in Wawa tried to take 40 dollars out four times and it wouldn’t let me I called the credit union and they said there systems are having problems and when I got home that night I checked my account and it took 80 out but I never got to take 80 out because there systems weird messed up and so far it’s been a problem getting my money back so I’m about to leave this credit union and go to a different one or to a bank where I know My card will work

Charlene Rhodan

The worst customer service ever for loans.

Lester Wilson Jr

I been trying to get my cards renewed but they are only able to take one card. Of which my fiancé uses my other one when need to so now if I am in a jam and she is the only one that can take care of it I'm screwed because I have 2 cards but they saying they can only do a new one for only 1 card.... Great service rep but poor system.. I will be looking for a. New credit union that can satisfy my request

Martin Gintvainis

Very friendly. .lines move quickly. ..more hrs would be better never had a problem

Nancy Napolitano

I love my credit union. Always a good experience!

Lea Faye

This place is a 5 star bank. Went to open up a checking account and Carrie helped me. She was wonderful. Then they wanted my opinion on some new technology they are testing out and I love that they involve their customers on such things! I met the two branch managers as well which were also super lovely. I wouldn’t have changed a thing about this experience.

Justin Justice

Very courteous and helpful employees. Convenient hours, location, and and ATM's. Poor rates. Hidden fees. Slow service. Beautiful building and grounds. I hate to use the cliche, but American Heritage is a series of tradeoffs. They work for me.

SIJU JOHN

Went there today to open an account, the lady attended (Marilyn) was very unpleasant. Didn't even greet us in the beginning. Seemed like she didn't care about a potential business.

Frank Turchi

Weekend hours are killing me. Saturday at 3pm. Really?? And no Sunday's. You can buy alcohol but can't bank. I don't get it.

Peter Makarichev

Will never do buissens with this bank again. 2 years ago the held my money cause of there negligent.

Steve Samson

Been here for years

Gerard Johnson

Great

Gerald Ott Sr

The policies and programs of banks, target the stockholders. AmHFCU works for the members and they do it very well.

Jonas Smith

Excessive hidden fees! Watch out!

Dan's Music Mcshane

American Heritage is like no other place in the banking world. It's absolutely the best. As soon as you walk in your greated, they also build you and help you with everything from start to finish with the customer always understanding everything involved with accounts they are very detailed which is excellent they explain everything to the point. Also the rates and percentages and rewards back is better then any Bank or any other Credit Union. Also transferring money from from checking to savings account is done right on my APP saving me a trip to the building they make ur that easy and simple for everyone. Thanks American Heritage Credit Union..

aaron gawronski

Hacked. Had my atm and credit card both compromised within one week. They blame card skimmers. I dont use my credit card at the atm. When I called customer service after 2 purchases where made in california, the lady was very rude, asked to speak with her supervisor and she said I needed to call back to talk in order to speak to someone else. Then was hung up on. I dont need a bank like this when there is fraud occurring.

Jeanette

My main financial institution! LOVE them! Have been a member since 2005 and only have great things to say! They are always friendly and helpful. They continue to go above and beyond. I have multiple accounts including a little savers account for my little one as well as my car loan through AMHFCU. I appreciate the events/charities they have as well such as Gelatin Olympics for the Kids-N-Hope Charity and Adopt-A-Family during the holidays. I have recommended American Heritage FCU to many people over the years and will continue to do so!

Joe Staehly

I hate providing negative ratings; however, I do not recommend this bank for anyone. there are many better credit unions and alternative banking solutions. This bank makes it very difficult to close an Account. They treat customers poorly. Closing an old checking account was/is unnecessarily painful. Recommend that anyone with large accounts move them immediately. In addition to poor service, their systems and policies are antiquated.

Orion Omally

Closed on Sunday?? Recently opened a savings account. Very unhappy you don't have Sunday hours. Going to need a bank that does

Cassandra G

Very friendly and helpful here

* player

Worst bank ever!

Troy Viteo

Everyone is super nice and knowledgeable about the operation there it was nice to see the pride in a company and I live close to the redlion branch and it doesn't matter what time of year it is the facility looks beautiful, and any event they host or sponsored is extremely well planned and organized with plenty of staff to help, best thing i have done was joining there

Elizabeth Finch

Great rates on loans for members

Rick DeLarso

Every employee treated me and my wife like familty. Good service , good rates , great atmosphere.

John Blanche

Not sure what the other people are talking about because i've never got hit with fees, unlike a lot of the other banks around. Everyone is friendly and I would would refer my friends and family.

David A. Feldman

Staff members are nice and friendly.

Mrs. Jones

I've been with this credit union for years. This credit union would never give us a home loan, but gave us all the personal loans, and car loans. Thank you amhfcu, I finally bought my home without you.

rose Dougherty

Friendly. Helpful.

Roadside Assistance

Was on the rush to my friend wedding and need change some money from a lot of $20 bill to 3 $100 bill they would not doit because I don't have account. You know what I would never open account with bank like that.

Christopher Voyk

I do not recommend this bank for anyone. Same one gave me a check from this bank. I was inside to would check-cash from that check as a proof that check will not closed soon. The bank leader told me if I am not member of that bank my check can be cashed if I a proof my self with 2 ID and pay $ 5.00 fee . It looks like I have about $ 400.00 in that bank /that check was for $ 400.00/ but I can not receive my money as long I do not pay $ 5.00 fee as I am not member and I do not want to be member of that bank. Is this a legal stolen extra money by bank ?

oldskoolgirl luvmusic

I've been banking here for years. AMHFCU always treated me fair and willing to go the extra mile. They have all the services to get you financially fit. But, you can't always tell people how to manage their money. As my mom would say..."people spend their money on 2 things: food and foolishness".

Stephanie Jill Sitler

They never answer the phone! I've called twice now to find information on becoming a member- waited 35 mins for someone to answer the first time and 12 mins the second time before I hung up. Bad customer service via phone.

Bredy Termidot

Handsome

Sharon Hall

This is the 1st time...i had walk n2 the red lion branch that this happen 2 me...well wen i walk n...the lady said.WAT DO I WANT..i just pointed 2 cashiers...NOT A GM...wat do people go 2 a bank 4 a

Val Magnum

Am Heritage FCU is a wonderful experience, polite personnel calling you by name at the branch where you usually go , where tellers know you, no check writing, no deposit slips. The tellers are serving you based on knowing you visually. Just simply say "I need $100 from checking/savings" If they don't know you, you must show an ID card (NO check writing). Free checking does it for me! I also had a car loan with them, and again it was a very good experience, good rates (no fees)

Kristine Grammes

Awesome bank! Great service!

denise harlan

Great Customer Service Great hours

Mersadies DeLeon

I see why people use shoe box methods of banking. Clair, Beth and this whole institution is crooks. Use them for what they are worth and that's it. Complete idiots.