Reviews of Bank of America Merrill Lynch (Bank)

Douglas Kelly

Pleasant office complex with greenspace and water feature in center. Sidewalks between buildings on outer side of area wander around natural areas - nice for a noon hour walk. Buildings are standard class A spaces, adequate but not outstanding. Biggest drawback is remote location away from restaurants, transit or ready bicycle access.

Tara Lisciandro Hornich

the absolute WORST bank and service I've ever had to deal with... they either read from a manual or simply don't know what they're doing.. it took over 2 months for them to "verify" they received documents for my acct and not once did anyone ever return a phone call

Douglas Kelly

Pleasant office complex with greenspace and water feature in center. Sidewalks between buildings on outer side of area wander around natural areas - nice for a noon hour walk. Buildings are standard class A spaces, adequate but not outstanding. Biggest drawback is remote location away from restaurants, transit or ready bicycle access.

Tara Lisciandro Hornich

the absolute WORST bank and service I've ever had to deal with... they either read from a manual or simply don't know what they're doing.. it took over 2 months for them to "verify" they received documents for my acct and not once did anyone ever return a phone call

Zurb 41

Consumers- please stay way from Merill Lynch if at all possible. There are better options out there with much better customer service. This company has what could be called "customer no service". Experienced some of the worst customer service here than I have in my entire life. I was consistently lied to about the time frame it would take for me to receive my 401k withdrawal check. I tried to withdrawal from the 401k account as a direct deposit, but the internet page informed me I did not have the correct account to do so, so I opted for getting a check in the mail instead. The only options the Merill Lynch Benefits website gave for sending the check were standard mail (1-5 business days) or overnight, but it did not list a price for either. Since there was no prices listed, I chose standard mail of 1-5 days. I started the withdrawal on Sunday June 2nd. I tried to reach their customer service department (which I thought was open 24/7 based upon info found from the internet), but they were actually closed when I called as it was after 5pm their time. When I called that time, I made it to an automated system which told me the check was issued on June 5th, and to expect the check within 5 days of June 9th. 5 business days was Wednesday, June 12th, and I'm still waiting on the check. Called a customer service representative yesterday to make sure the check was sent out, and I would be receiving it. He told me it takes 7-10 days for the checks to reach me, and suggested I wait a couple more days before calling them back and asking them to put a stop hold on the check. I NEVER NEVER mentioned a stop hold or asked for such. I just want the lies to end, and to have my check in hand. Customer service was a joke.

Zurb 41

Consumers- please stay way from Merill Lynch if at all possible. There are better options out there with much better customer service. This company has what could be called "customer no service". Experienced some of the worst customer service here than I have in my entire life. I was consistently lied to about the time frame it would take for me to receive my 401k withdrawal check. I tried to withdrawal from the 401k account as a direct deposit, but the internet page informed me I did not have the correct account to do so, so I opted for getting a check in the mail instead. The only options the Merill Lynch Benefits website gave for sending the check were standard mail (1-5 business days) or overnight, but it did not list a price for either. Since there was no prices listed, I chose standard mail of 1-5 days. I started the withdrawal on Sunday June 2nd. I tried to reach their customer service department (which I thought was open 24/7 based upon info found from the internet), but they were actually closed when I called as it was after 5pm their time. When I called that time, I made it to an automated system which told me the check was issued on June 5th, and to expect the check within 5 days of June 9th. 5 business days was Wednesday, June 12th, and I'm still waiting on the check. Called a customer service representative yesterday to make sure the check was sent out, and I would be receiving it. He told me it takes 7-10 days for the checks to reach me, and suggested I wait a couple more days before calling them back and asking them to put a stop hold on the check. I NEVER NEVER mentioned a stop hold or asked for such. I just want the lies to end, and to have my check in hand. Customer service was a joke.

Anthony Wilson

If the quality of how they tip is any indication of how they handle money I am sorely disappointed and un impressed

Anthony Wilson

If the quality of how they tip is any indication of how they handle money I am sorely disappointed and un impressed

A Google User

The phone number on Google is not even correct.

Andy Yonaz

Incompetent , remittance takes 10 days , sender bank said 3 to 4 days , only 12000ntd and the fees deducted directly is 450nt which sender already paid for

Julia Cruz

Be prepared to get your money stolen from you, if you walk into here!

jmonroe44

The phone number on Google is not even correct.

Andy Yonaz

Incompetent , remittance takes 10 days , sender bank said 3 to 4 days , only 12000ntd and the fees deducted directly is 450nt which sender already paid for

Julia Cruz

Be prepared to get your money stolen from you, if you walk into here!