Reviews of Merrimack County Savings Bank (Bank)

Tom Taylor

Unbelievably bad service, manager brad to busy playing with receptionist to help

Steve Venezia

I went to Merrimack County Savings Bank because it was a local bank and it offered the loan program I wanted. I wish I could have that decision back. My experience with Merrimack County Savings Bank was terrible. My wife and I qualified for a large construction loan. The bank did not like the value the appraiser gave them so they asked the appraiser to justify the appraisal. Instead of offering justification she lowered it over $100,000 without any explanation. We dealt with this for over a month with little to no helpful response from the loan officer, higher ups at the bank or the appraisers. The customer service was terrible. They lacked responsiveness and professionalism. I would highly recommend against using Merrimack County Savings Bank for any banking needs.

Tom Rymes

MCSB manages to combine the benefits of a small local bank with the features of a larger bank, such as robust online offerings, etc. I'm much happier here than I was when I used the larger regional and national banks in the past.

Amanda Venezia

The gross incompetence of this bank was absolutely unbelievable. Our construction loan was handled so poorly and resulted in undue stress and anxiety. Phone calls were not returned by our agent or upper management. I would NEVER EVER recommend this bank to anyone. We refinanced with Lake Sunapee as soon as we could and have been very happy with their level of service.

Lois Davis

I have been banking at the Merrimack for over 10 years. All of the branches are amazing. The customer service is superior. Many tellers know be by first name. Love "small" town banking. The loan department is wonderful as well.

Dee Treybig

The mortgage process was unbelievably easy. Amazing customer service throughout and worked so well with our title company and realtor. We had problems with seller and title issues, but they worked around them all and took all the stress away from these issues. Thank you. Matt, at our Concord branch!

SecretCity Legends

Been with MCSB for 18 months and within that 18 months i was refused money at 3 atm's and charged the amount that i had asked for. I wanted $80.00 dollars but the machine said "financial institution not available" so i wasn't given money but $80.00 was taken out of my account. Had to jump through hoops to get my money back...MCSB sucks!

Rita Boghosian

ABSOLUTELY CALLING! It took me three times to actually get to a teller! Other than that, I love banking with you.

The Forgotten Muse

It was the first bank I used growing up, and their service was so good that I continued to use them when I went off to college even though I could only visit the branches when I was home on break. Of course their online banking and partnership with other local banks' atms made sticking with them more practical as well.