Reviews of Bankia (Bank)

FJ GC

(Translated by Google) It is a bank of the new, with many boxes, large and with good service. Too bad I don't like Bankia anymore! (Original) Es un bankia de los nuevos, con muchas cajas, grande y con buen servicio. Lástima que ya no me cae bien Bankia!

Sara Martin

(Translated by Google) I was going to make an income in an account and since it was not bankia, the lady in the box tried to sell me the motorcycle to make me an account with them, because if I did not have a bank account or they let you make an income. They are very rude. (Original) Iba a hacer un ingreso en una cuenta y al no ser de bankia la señora de la caja intento venderme la moto para hacerme una cuenta con ellos, porque si no tenia una cuenta en bankia ni te dejan hacer un ingreso. Son muy maleducados.

Manuela Mesa Perez

(Translated by Google) Rarely have I seen so little education in employees treated with the public. If it can be avoided, avoid it (Original) Pocas veces he visto tan poca educación en empleados con trato al público. Si se puede evitar, evitadlo

Judith Guerra

(Translated by Google) Education, respect and the way of serving the public are conspicuous by their absence. I do not understand how it is possible that they attend in this way and continue to keep their job. The world upside down. (Original) La educación, el respeto y la forma de atender al público brillan por su ausencia. No comprendo como es posible que atiendan de esta manera y sigan conservando su puesto de trabajo. El mundo al revés.

Silvie Estrellas

(Translated by Google) Disappointed customer or case, llamas twice and make you wait without assist you, I'm waiting 3 weeks for credit card, do not let me get my money, ask for commissions. I had to go through another 3 offices until I found one, which called for the duplicate card. I do not recommend this bench! (Original) Decepcionada, atención al cliente ni caso, llamas dos veces y te hacen esperar sin atenderte, estoy esperando 3 semanas para obtener la tarjeta de crédito, no me dejan sacar mi dinero, piden comisiones. Tuve que pasar por otras 3 oficinas hasta que encontré una, donde pidieron el duplicado de la tarjeta. No recomiendo esta banca!

Paloma Egea

(Translated by Google) I'm not Bankia, but I went to make a management and employee seemed to me the most repulsive and rude that I could imagine. As has treated it seemed that was what I was going to rob the bank. I went in the morning to make an income (and explaining what it was) and told me it could only do from 15:00 to 18:00 and went later and goes and tells me I can not, but bad way (if you already knew from x morning could not and I could have said something and so there was evening and over again for anything and I came home with anger ...

Fay Davatz

(Translated by Google) Unfortunately I do not have good experience either with the telephone service or online or in the office of Santa Maria de la Cabeza 76. In the office I just wanted to open an account ON they made me wait an hour signing papers. A few days later I found out that they did not open any ON account, I kept the same account as always. I filed a complaint, then an agent told me it was a technical fault, another agent told me to go to the office again or each one said something else. Back in the office the same thing happened, they told me that I already have an ON account until I asked for the papers and that is when the agent realized that it was not like that. That is, people with insufficient training and also unkind. In total: terrible customer service. Between asking for the new account and having it passed 3 months .... (Original) Lamentablemente tampoco tengo buena experiencia ni con el servicio telefónico ni online ni en la oficina de Santa Maria de la Cabeza 76. En la oficina precisamente quería abrir una cuenta ON me hicieron esperar una hora firmando papeles. A los pocos días me enteré que no me abrieron ningúna cuenta ON, seguía con la misma cuenta de siempre. Puse una queja, luego un agente me dijo que era un fallo técnico, otro agente me dijo que tuviera que ir otra vez a la oficina o sea cada uno dijo otra cosa. De vuelta en la oficina pasó lo mismo, me dijeron que ya tengo cuenta ON hasta que pedí los papeles y es cuando el agente se dió cuenta que no era así. O sea, gente con insuficiente formación y además poco amable. En total: servicio al cliente malísimo. Entre pedir la nueva cuenta y tenerla pasaron 3 meses....

Estefania Fredes

(Translated by Google) Disastrous attention. In the box next to the cashier (lady of curlers with glasses) treated very badly and disparagingly an old man who wanted to get his money (asking awkward questions that did not correspond to him as: "and how come he comes to get the car without money ? "In the other box they treated or rather unleashed a boy with Asian features very much. The boy asked him things and the cashier (the only male at that time, a gentleman with gray hair) didn't even look him in the face. only one time. Personally, a lady attended me well, but I had to wait 20 minutes before they attend me being that they boast of being an agile branch since there are only boxes (Original) Desastrosa atención. En la caja de al lado la cajera (señora de rulos con gafas) trató muy mal y despectivamente a un anciano que quería sacar su dinero (haciendo preguntas incómodas que no le correspondian como: "y como es q viene a sacar el coche sin dinero?". En la otra caja trataron o mas bien destrataron muchísimo a un chico con rasgos asiáticos. El chico le preguntaba cosas y el cajero (el unico masculino en ese momento, un señor de pelo canoso) ni siquiera lo miró a la cara una sola vez. Personalmente una señora me atendió bien, pero tuve q esperar 20 minutos a q me atiendan siendo q se jactan de ser una sucursal ágil ya que hay solo cajas

Alejando Perez

(Translated by Google) Terrible customer service, the people who serve you only want to dispatch quickly without meeting your needs. In addition they have a lack of control with the numbers of attention that the clients do not know what box or when it is their turn. Terrible in all the factors. (Original) Pésima atención al cliente, las personas que te atienden solo quiere despacharte rápido sin atender a tus necesidades. Además tienen un descontrol con los números de atención que los clientes no saben ni que caja ni cuando les toca. Pésimo en todos los factores.