Reviews of Bank of the West (Bank)

Brandy Hovey

Best bank I have ever worked with. Amanda and the staff are top notch and wonderful all around. Thank you everything.

Christen Stewart

I have continued to have nothing but problems with this bank even after I've closed my account. Horrible communication and customer service. Customer service mostly from the main branch customer service department. I dealt with the nightmare of having a purse stolen and they were less than reassuring and not very helpful on the steps I could take to protect myself after having checks and debit cards stolen. I WOULD not recommend them to friends.

Brandon Maples

So you charge me a stupid fee but tell me it will be removed when I call the branch. However, you don't actually remove the fee, and when I call ask why, you tell me you changed your mind but couldn't find my "information" to tell me, which allowed you to then charge me additional fees because I didn't pay the fee you told me would be refunded. Really? So glad I don't bank with you anymore. Hope you go out of business.

Wendi Elvin

Atm down 3 out of 4 times this week. You feel bad as others pull into the parking lot on a Saturday.

Delaine Ulsh

Robin, my banker was very helpful and extremely compationate towards others. He was very professional and respectful!

Angelnjr66

Always so helpful , wonderful staff!

Kerry Hurley

I wanted to open an account in the town where I just moved. Called local branch, got an automated message to call the corporate 800# and hung up on me...? Okay. So I called the corp. 800#. Pressed 0 for a human but it's an invalid entry due to a survey they funnel you through. I do not want to partake in a survey, just have questions about opening an account! No way to opt-out of survey. I hung up, confused as to why it's so difficult to reach a local branch to ask a simple question. I called one last time, no survey this time but hold time was 12 minutes. If only they routed calls through local branches like Umpqua, this would have been easy! But instead, for what they feel is "big data" collection, they lost a new account. Bad service before I am even a customer is a HUGE red flag to me.

Matt Ryan

Not the greatest customer service. Constantly waiting for help, and when you get help you get attitude.

SteadyDreaming JG

THEIR EMPLOYEE (CHRIS) IS THE DEFINITION OF AN IGNORANT PUNK, SIMPLY CALLED TO GET INFORMATION AND RESOLVE AN ISSUE THAT THEY CAUSED, AND ONCE I ASKED FOR HIS NAME AND THE MANAGER HE LITERALLY GOT ATTITUDE GAVE A PUNK LITTLE LAUGH AND HUNG UP! WHAT CUSTOMER SERVICE RIGHT??? I AM HERE TO WARN EVERYONE DO NOT EVER I REPEAT DO NOT EVER BANK WITH BANK OF THE WEST, FROM THEIR ILLEGAL ACTIVITY THEY DO WITH YOUR ACCOUNT, THEIR ABSOLUTE HORRIBLE , RUDE, DISRESPECTFUL CUSTOMER SERVICE, THEIR JUST EMBARRASSING SECURITY FOR YOUR PERSONAL INFORMATION TO EVEN THEIR PHYSICAL LOCATION. THEY PROVIDE FALSE INFORMATION LEFT AND RIGHT JUST TO KEEP YOU FROM REPORTING THEM. IM TELLING YOU NOW TO NEVER EVER TRUST THIS BANK

Robert Kushner

Every transaction is a nightmare. The first deposit was on hold for 30 days and every deposit after that was hold for over a week. I tried to use my debit card for an online transaction and there was a hold on that too. After a 30 minute hold to the number on the back of the card I was told I would have to, "step into the branch". I asked to speak to their supervisor but was told the same thing. I also signed up for their merchant account and that was a nightmare also. I was charged about $200 and $60 every month even though my contract stated they would not do that. I was able to get most of the money back but I had close my merchant account and open another one with another bank. Bank of the West is also not open on Saturdays and closes at 5:00 on the week days. This was the last straw for me. I will be closing all 3 accounts tomorrow, business checking, personal checking and savings account.

Pete Perez

There stupid ATM machine destroyed my card cuz I forgot it in the machine. How dumb

Timothy Krueger

Poor customer service, when my wife made our first check deposit, she was informed the funds would be held for 9 days because it was a new account. Now they are holding our second check deposit for 9 days. The Bank Manager contacted me and explained the policy is to hold all check deposits 9 days for the first 30 days, which we were not informed of when we opened the account, he did release the funds for the second check then apologized for the misunderstanding.

Preston b

Friendly and helpful staff.

Mast3r Shak3

Great bank super friendly they know me by name. I bring my dog chopper in there and they don't mind.

Lee .

I have car loan with them . They are out going and freindly .

Andrea Smart

Super friendly staff at this branch and I am always served very quickly when I come in, even at lunchtime.

Dominick Tuminello

This made me buy 700.00$ in bleach thanks bud!!!

Today's Best

This is the best bank in Sheridan WY and a crossed the country. It is the customer service that is so amazing. You are always greeted with a smile by Lourdes and the staff. The experience is wonderful. All banks should take a look at them and learn by this. It's not about the products it about how well you treat the customers.

Ralph J Huntington

I give four stars for the wonderful staff. Great people, friendly and genuinely helpful. The Bank itself is a mindless, soulless for-profit corporation that does not feel for you, unlike the staff, who are warm and caring. Separate the two in your mind and you'll enjoy life (and this bank) more.

Kimberely Balo

This bank has changed a lot one the recent past few years. Like someone else said, the staff is friendly and helpful. But I think it’s ridiculous to charge me a non BOTW atm fee of $10.00. That’s highway robbery. The first time I banked here they were great. But now they’ve change their policies and even the Bear logo and I think they’re owned by a French company. I could be wrong... BNP Paribus. I use to believe they got bigger by acting small- they were buying up failed savings and loans and other banks left and right since 1970 and are actually pretty huge and nationwide and I think even in Asia. This is why they no longer act small. 4 stars for the staff