Reviews of Horizon Bank - Portage, Mi (Bank)

Joe Goldsberry

Always a smile and quick service.

dean degroot

The staff has been completely unhelpfull. My wife and I bank with Horizon. If your looking for a bank that treats it customers like garbage I would bank with Horizon.

Joseph King

Love this bank and staff. Wonderful customer service every time. Whenever I need help with my accounts they are so accommodating.

Tyris Flare

Less than two months after I signed my mortgage with them I was writing an email letting them know I would be taking my business elsewhere as soon as possible due to multiple issues with their poor customer service. Since I closed on my house on March 11th, I assumed my mortgage for a full month was paid in my closing costs. I never received any bill or note indicating my first payment was due on April 1st. I wasn't able to log in to online banking until April 10th since my loan officer never provided me an loan number. Once I was finally able to create an account, I saw my loan was past due. I called customer service at the Portage office and asked what my options were for payment. I was told I wouldn't be charged a fee since there was a grace period until the 15th, so I made an electronic payment that posted on the 13th. But then I noticed I was still charged a late fee. I called customer service again and this time I was told their grace period only extends to the 10th of the month. They offered no apologies and took absolutely no responsibility for their employee's actions who gave me misinformation the first time. Had I been given the correct date when I called on the 10th, I would have drove to the branch and made a payment that day, so the late fee was 100% a result of being told false information by the employee. And they refused to refund the fee. After all this, I made another payment prior to the May 1st due date. Only after checking my online account again did I notice that the total amount changed and my payment was short. I had no way of knowing the amount changed since they still had yet to send me a bill. I don't recommend this bank to anyone for any service, but especially not a mortgage. And I'm about to keep my promise to them. In just a couple months I will pay off my mortgage after just three and a half years with them. They will have lost about $32,000 in interest over a 30-year loan. I hope that late fee was worth it.

Scott Nelson

Customer Service whether in person or by phone has been poor every time.

J Simoda

Helpful staff. Short waits.