Reviews of First National Bank of America (Bank)

241 E Saginaw Hwy, East Lansing, MI 48823

Average Rating:


We've got the reviews of people who buy the products of First National Bank of America (Bank) in Michigan.

Nowadays the business has a rating of 4.6 stars out of 5 and that rating has been calculated on 62 reviews.

As you can read, it reaches an reviews average is basically the highest, and it's based on a high number of scores, so we may think that the valuation is quite accurate. If people have bothered to value when they are happy, is that it works.

You know that we don't usually bother to give tatings when these are correct and we usually do it only if we have had a problem or incidence...

This Bank corresponds to the category of Bank.

Where is First National Bank of America?

REVIEWS OF First National Bank of America IN Michigan

Barry Holt

We worked with Stephanie Brown on our mortgage and she was the best! Stephanie was very knowledgeable and understanding with helping us to get all our documents together, then assisted us more through the underwriting process and closing on our home.

Lisa Beard

Matt and Renee are the BEST! They were able to close on my loan in less than 30 days! They pushed and worked as quickly as they could. This was really a dream come true and I could not ever thank them enough.

Patti B

Stephanie Brown was our Loan Officer for our home purchase. I was truly impressed with how quickly and efficiently we were able to get approval and keep the process moving forward. I have purchased multiple homes over the years and as a small business owner it has been one of the worst experiences to go through each time. The process feels like something from the Spanish Inquisition to be able to qualify. Stephanie had an approval for me in just under 24 hours. She was very responsive and communicative from our very first contact all the way to the closing and after, following up to see how our move went and to congratulate me again. For the first time ever, getting a mortgage was a simple and straight forward process. It made the stress of the situation significantly reduced!! The time lines she presented for the process were spot on. We ran into a small hiccup with the appraisal but Stephanie kept us on track and moving forward! Thank you Stephanie, you are a true asset to your team!

ruben gonzalez

Quiero dar las gracias a el equipo de FIRST NATIONAL BANK OF AMERICA por la ayuda que me dieron para darme un prestamo , es increible que City Bank no pudo ayudarme teniendo casi 15 anos de conocerlo y hacer credito con ellos de hasta 750 puntos pero en fin nunca saves quien es tu amigo hasta que te dan la mano, Gracias a MATT TOY , que estuvo ahi hasta el ultimo momento espero que tengan mas personas de ese tipo en su equipo y que sigan avanzando para ayudar a la gente que quiere progresar y hacer suenos reales con trabajo . GRACIASSSSSSSSSSSSSSSS A TODOS . y que dios los vendiga por su ayuda. attee . RUBEN GONZALEZ from Pastores + Brunch Chicago ill.

Andres Vazquez

Stephanie Brown WAS my loan officer ,dedicated , hard working the best for my loan . thanks

Tiseer Kaied

Derek Watson

The mortgage process is easy. I was able to close within 20 days. I was informed during the process and was made aware of what to expect. I would recommend FNBA for any of your financial needs.

Branford Nard

I love this bank! The tellers are so friendly and very helpful. Shout out to Victoria and Amber!!

Mike Kotch

Stephanie Brown and her staff are awesome, Very knowledgeable, the whole process we felt like we were part of the family, big thumbs up

lino Ruiz

I would like to recommend working with First National Bank of America, specially with Steven Spears. Very professional, polite and knowledgeable since start of process to the end. What I am most impressed is how fast Steven returns phone calls and emails.

Kari Rensberry

FNBA is amazing. Granted I work here but, it is by far the most personal banking experience you will ever receive! The people are amazing and the rates offered are extremely competitive! Come and check us out!

Janice Goodrich

I came into First National yesterday for the first time to open a CD. I was fortunate to work with Britten. What a delight. The process was quick and I felt like a had a new friend when I was done. Thank you Britten.

Cynthia Moore

I recently worked with Kassandra on a real estate deal for one of my listings. She was great at responding to me and worked hard to get the deal across the finish line. Thank you, Kassandra!

Janet McBride

Kudos to Britten Krieve for excellent customer service! Britten patiently answered my questions, promptly replied to my emails, and efficiently handled my requests - in such a friendly manner, too. Thank you - this was overall the very best experience I've ever had dealing with a bank!

Me`Fraeya Aiofe-NA

Unbelievably rude and obnoxious people to speak with over the phone. They actually reported to a credit bureau that my husband was evicted THREE times in one year from the same place, but with different account numbers for their bank, while we are CURRENTLY residing in the home we supposedly were evicted from, but wish to relocate (basically trying to make us unable to rent or qualify for a loan elsewhere) DEFAMING his character in the process. Their greed overrides their morals on sales of their "as is" homes to the point of not caring they are trying to force a FAMILY to stay in a home with black mold, that has leaked since day one, and has had to be treated for numerous (spiders, ear wigs, slugs, ants, bed bugs, and mice etc) pest infestations only to have the pests return. Upon signing for the home, there were also multiple UNPAID debts on the property (Water, trash, and lawn maintenance fines) incurred but not handled by the bank but rather inherited to us. In my opinion this was the worse experience i have ever had with a bank and feel they have illegally wrong my family by failing to disclose information and for LYING about my husbands otherwise perfect credit. My entire family and friends will be informed to avoid this company and any that read this review should do the same.

Sue Doebler

We recently worked with Kassandra to obtain a mortgage loan through First National Bank of America in Lansing, Mi. Our experience could not have been any better. Kassandra was personable, pleasant, professional and knowledgeable in all aspects of the buying process. She helped educate us on so many things of which we were unaware and she was accessible any time we had questions. We have bought 4 houses in our lifetime, the loan process for this purchase was by far the smoothest, we attribute that totally to Kassandra’s professionalism and knowledge. We can not say “Thank you” enough for all her work!

Yajaira Rios

Kassandra is an impeccable lender that will work for you and your clients. She has an amazing team that are on top of what needs to happen and what needs to get done. I would 100% recommend her and anyone who is looking to purchase a property, refinance. We are a real estate group from Reno, NEVADA that works with her regularly. And we can say that she is exception at what she does and always find solutions.

Joseph Slootsker

I am living in Detroit Metro area and travel in dozens States, but never sow so beautiful bank, not only building but excellent staff. Britten Krieve, met me outside bank, when I came and worked with me in a high professional manner and a very friendly atmosphere with good sense of humor, very knowledgeable, very accurate and with a speed of light. EXCELLENT. Her rate is 10

Mateusz Bak

great service

Wayne Brown

These guys are absolute jokes as mortgage lenders. Got preapproved for a loan in March, with conditions as a first time buyer. Had to go to a home buyer class etc... In September, we were still gathering documents to close!!!!! Unbelievable. Eric Andrejack is a complete moron and the whole underwriting department is unprofessional. Went to another lender after they fell through and closed in 2 weeks. Do NOT think about using these guys. They never answer the phone, and constantly lie about the documentation needed and drag their feet every step of the way. They should be shut down.

Jay Nagy

They took over my account from my previous lender, and I have had nothing but problems from them since!

Amanda Tucker

I haven't been here yet but the guy on the phone I talked to about paying rent for very nice. He said that they are open Saturday from 9am - 3pm which is great.

Erica Confer

I cannot speak highly enough about the staff here at 1st National Bank. Lori, David and Victoria are all such wonderful people and are so very eager to help any time we have questions, bring in deposits, or just making sure our banking is going smoothly for our busy dental office. The building is absolutely gorgeous and is always so inviting every time we stop in, from the snacks and coffee to a simple hello and goodbye. If you are looking for a bank, I would definitely recommend them. You will not be disappointed! Family Dentistry

Mickey bravo Mouse Tortorella

Dot Barnett

Bank Manager Britten Krieve is awesome!

Daniel Andres Valero Duran

I'm glad to made possible our family dream, thanks Matt Roy for your help, proffesionalism and dedication, thanks FNBA.

Advantage Dental Front Desk FD

I want to take a moment and thanl FBNA espescially Matt Toy for his amazing knowledge, he has always given me great advice and has gone to bat for me, I know I can call anytime and ask questions he is always there to help. Annette F

Pamela Hogan

You know you go through live day to day without giving thanks for those who help make your day better. I need to express my appreciation for all the staff that work for First National Bank of America. Thank you Lori, David, Amber, Charris. You are all terrific. They greet you as soon as you walk in the door with a smile. In addition, if they are busy they treat you with as much importance as the previous customer. When I have call to have it is nice to know that Lori will take care of my business fast and efficient. Thank you Lori, you are wonderful. Lori you seem to go that extra mile and it is much appreciated. Thank you all again for doing such a wonderful Job! I appreciate all of you.

Rob Shoaff

I came to FNBA after door after door was slammed in my face for a home loan. We were at the point of having to move from our home when Stephanie Brown was able to get us approved. We were dealing with difficult sellers who changed the terms on us and Stephanie was by our side all the way through and made the necessary adjustments to our loan. I closed on the home a little over a week ago and it was an emotional day. I can never express in words how much the help that Stephanie and Bruce meant to me an my family. They will forever go down in the history books as awesome.

Koty fluke

Everett was a pleasure to work with, made the process of buying my first home fun and not a mess a stressful problems! I’ll definitely be contacting them again for my financial needs!

candy cane

Worst experience!! My mortgage was transferred to another lender.. 1st national not concerned at all.. to explain the process on anything!!

Andi Bourgeois

Great place to bank! Everyone is super friendly and accommodating. I manage quite a few accounts here, with some being pretty complicated, and they are always available to help.

Edwin Pena

We had a great experience working with Stephanie Brown to purchase our first home. She made the process fast and easy. She was very efficient and answered all of our questions. We highly recommend FNBA

George Gazos


Amber Goodine

Beautiful building, amazing staff and very competitive rates. 10/10 would recommend

John Hawkins

Joel Pierre

From the moment of my first contact with my loan agent, Stephanie Brown, I experienced nothing but exceptional and stellar service and communication. I had special circumstances to deal with and even with those my experience was second to none. I highly recommend First National Bank of America, Stephanie Brown, and the whole FNBA team! Thank you for your exceptional service! Joel Pierre

Lisa Oglesby

This bank is awesome and every loan is individually reviewed with common sense underwriting, which is very rare these days! The whole team is great to work with. Love you guys!!

Olvin Ramos

Awesome service, people working there are very helpful and lovely , especially Stephanie and Allison I highly recommend them.

Victoria Hodges

This bank is a 10/10! It's so beautiful and everyone is so friendly!

Charis Doerr


My wife and I were able to get funded for our dream home all because Stephanie Brown was so adamant about making it happen for us!!! When other banks said no they said yes and Stephanie was a customer service pro throughout the entire process!!

Kandarp Patel

Sandi Lanham

We work with Kassandra on an almost daily basis in working with our buying clients to get prequalified! She is always incredibly professional and treats our clients just like we family. She always goes above and beyond helping us get to the closing table.

The Servati's

We had a bit of a scare a little over a month ago when the original bank who was providing our home loan wasn't making it happen. We decided to pull the plug and initiated a new home loan process with Steven Spears at First National Bank of America. Steven got us to close in just 28 days. From the beginning, Steven was straight forward, honest, and best of all, our interest rate was exactly what he said it was going to be from the beginning and our closing costs came in less than what was originally stated. Additionally, Mallory Herrera was a crucial asset in the process. She was incredibly detail oriented and was even willing to go to bat for us when our home insurance company was quoting us an absurd rate. All being said, Steven and Mallory made it happen and my wife and I are now in our forever home.

Valentin Stan

Best bank I've ever worked with, and I've worked with a few in Europe and the US, none of them come close to the level of care the staff at FNBA gives to their customers. Whatever questions I've had they answered, everybody was very friendly and awesome to work with. I had some problems due to some amounts wrongfully placed on hold on my card by the hotel i was staying at, but David and Britten took charge and got my money taken off hold in record time, Britten even went the extra mile and kept watch on my account when I was overseas in Europe. The cashiers are also great, Victoria, Charris and Amber were always very friendly and always made sure any deposits or withdrawals i made were properly logged, always broke down the bills according to my needs at the time. I strongly recommend FNBA, it's very hard to find their level of professionalism these days

Reno's Sportsbar

Big G from the Chi

Mortgage Loan was transferred here, Nightmares.....Pure Nightmares from this situation. A hot mess in their office. Stay away if possible.

Asia Melchor

Randy Harding

Going with FNBA for my mortgage has been an outstanding experience! They are super efficient and make the process as easy as possible. I worked with Eric Andrejack who provided concise and accurate guidance along the way. I had some complications including being in an active chapter 13 bankruptcy and was still able to obtain the mortgage.

Candice Hodges

Nothing but wonderful experiences! Beautiful New Branch with amazing tellers!

Eliandro Da Silva

Very professional, always available for answering questions, and returns all of then. Returns all phone calls. Helpful from the beginning until the end.

Christopher Palazzolo

excellent to deal with always honest and helpful

Angela Van Howe

Would you this bank again in a minute. They did a great job on our loan - very easy to work with. Thanks again Matt!!!

Jacob McDowell

I have banked here for years, their customer service is very courteous and always ready to go the extra mile. Their interest rates are always very competitive and the mobile banking app is incredibly helpful and easy to use!

Marion Basford

Really great Bank to deal with. Matt Toy always kept me informed and saw the process through from loan application to closing.

Joe Indy

I am very satisfied with this bank. I am on my 2nd mortgage with them and its been an easy process each time. I've had no issues with any of the mortgage people helping me either all have been friendly and easy to work with. I would def recommend this bank.

Family Lerios

Great customer service for setting up an online CD.

Alaskan Malamute

Great people who help. Highly recommend!

nasir jones

Best place ever Stephanie brown is the best


Absolute honesty, complete and total transparency along with a proven willingness to go FAR beyond professional and fiduciary responsibilities - if these are the rare qualities you’re hoping to find in a banking partner then Josh Matties with FNBA is exactly with whom you need to speak. And, if Josh is any indicator at all of the staff culture at FNBA then I can’t imagine why anyone would ever bank anywhere else. The steps Josh took to assist me in solving a rather unique situation no others would even discuss with me was nothing shy of astounding. His mind seems to naturally focus solely on finding solutions even when he can’t directly assist himself, the man finds a way. In a time where most just tell you what they can’t do and try to get rid of you as quickly as possible because you don’t fit in their little box, Josh was an extremely valuable find indeed. I implore you not to take my word on this and speak to Josh Matties yourself; you’ll quickly find it to have been a good decision without a doubt.

Brian Hemgesberg

This place is awesome and the staff is very friendly

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