Reviews of Bank of Ann Arbor (Bank)

2601 Plymouth Rd, Ann Arbor, MI 48105 Located in: Traver Village Shopping Center

Average Rating:

DESCRIPTION

Here we offer you the feddbacks of people like you who are using the services of Bank of Ann Arbor (Bank) near to the state of Michigan.

Now the business gets a rating of 4.0 stars over 5 and the score was based on 4 reviews.

As you can see the average score it has is high, but it's founded on very few feddbacks, so you will understand that the rating is not too faithful.

You know that we don't usually bother to give evaluations when these are positive and we usually do it only if we've had a problem or incidence...

This Bank corresponds to the category of Bank.

Where is Bank of Ann Arbor?

REVIEWS OF Bank of Ann Arbor IN Michigan

Swapnaa Jayaraman

We have held our non-profit account with BoAA since 2005 and we have had nothing but the best service. Natalia, the branch manager, is smart, thoughtful, and fiercely protective of her customers. Any request we take to her, she goes the extra mile to make sure it's done. Like another reviewer mentioned, she calls us to warn us of suspicious activities and patiently answers every question we have asked her (some of which were so basic that you'd think they would annoy most people). We are lucky that we started off banking with BoAA and we wouldn't dream of leaving.

Goddess of Trauma

We hold a class weekly in their community room. They are very nice and the room has views of both parking lots. It is close to Espresso Royale and to Kroger.

kathy marx

I have the complete opposite view of Shane. I have been a customer of Bank of Ann Arbor for nearly 10 years and this is the branch that I primarily use. Both Mary and Natalia are excellent bank representatives; friendly, knowledgeable and courteous. I do all of my business and personal banking at BOAA and have been nothing but pleased. They even go above and beyond by calling me directly to alert me of any issues with my accounts. I've never had an issue. Ever. I would absolutely recommend them as my bank of choice. In fact I have.

Shane Johnson

DO NOT BANK HERE!!!! This bank is by far the most understaffed and unprofessional bank I've ever been to. On top of being understaffed, the 2 workers that were present upon my visit were completely rude and don't deserve jobs. Upon walking in the bank I waited to be spoken to. I stood in front of a woman named Mary and she didn't speak or even look my way. This is the only bank I've ever walked in, stood in front of someone, and no one spoke. Finally after about 2 minutes of awkward silence, a lady came from the office and asked if I needed help, her name was Natalia. I was inquiring about opening up an account and the terms of direct deposit and making wire transfers and it seemed to me that Natalia didn't have a clear answer for anything. She seemed like she had no knowledge of how thank bank would handle wire fees. Which I thought to be completely outrageous since she mentioned she was the branch manager. I tried to get clarification on the fees and she seemed to get frustrated more and more with each question I asked. She came off extremely rude as if she didn't want my business and like I had no business being there. This by far was THE ABSOLUTE WORSE experience I've ever had at a bank. I would have LOVED to be a secret shopper for Bank of Ann Arbor on this day. I will never be going back and I encourage ANYONE reading this review to not waste your time with bank of Ann Arbor, especially the location off of Plymouth Road in Ann Arbor, Michigan with Mary and Natalia. I'm completely DISGUSTED in their services and employees.

Business Hours of Bank of Ann Arbor in Michigan

SUNDAY
CLOSED
MONDAY
9AM–5PM
TUESDAY
9AM–5PM
WEDNESDAY
9AM–5PM
THURSDAY
9AM–5PM
FRIDAY
9AM–5PM
SATURDAY
CLOSED

PHONE & WEBPAGE

Bank of Ann Arbor en Michigan
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