Reviews of nbkc bank (Bank)

8320 Ward Pkwy, Kansas City, MO 64114

Average Rating:


Here you will be able to see the information of people like you who consumed the products and services of nbkc bank (Bank) in the state of Kansas.

At this moment this firm gets a rating of 4.5 out of 5 and this rating has been calculated on 30 reviews.

You may have noticed that the average score it has is practically the best one, and it is based on a high number of scores, so we may say that the rating is very faithful. If people have bothered to leave their score when they've done well with the service, is that it works.

As you know, we don't usually stop to give scores when these are good and we usually do it only if we've had a problem or issue...

This Bank corresponds to the category of Bank.

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REVIEWS OF nbkc bank IN Kansas

Jerrad Griffin

free free free. i like the web based and app based interfaces. although check deposit could be a tad faster. usually takes a week on average for anything ive deposited. this is ok with how i am using the account but if someone were to need to pay bills asap it wouldn't work so well for them. safe and secure so far. keep up the good work, can't wait for improvements to come.

David Gamboa

Nikki s

Ive never been to a branch but if your looking for an online bank this is not it.

Santana Roberts

Easy setup and my next check should have a portion put into to the account. Treating the account as a side rarely used one to make purchases my wife doesn't know about for Christmas, birthday, and other holidays. She like to snoop a lot.

amie wendel

Kurt Simons has been an amazing help! I've been worried about this refinance for 7 years and Kurt has made the process easy to follow and step by step. I cannot say enough, this guy is a game changer! Thanks again Kurt!!

Dan Vick

NBKC takes great care in my clients business. I have been in the real estate business for 40 years and they are the best lender I have ever used. They process loans promptly, get disclosures out on time and close my transactions on time. I could not ask for anymore from a lender.

Saleem Khan

Great customer service.

Luis Rivera

Very competitive saving rates.

Selvakumar Nagendran

Mzz May

Gregory Michael

My comments didn't post, but you guys are great! My only question is, are there plans to include money management programs with the online banking features?

Sean T

Best bank in KC!! NBKC wants to work with everyone and are very friendly.

Miriam Rittmaster

They refund any fees charged by ATM transactions. That can save big $$!

Rachel Miles

Where do I even start? I'll start with the end. We closed two weeks late with a different lender. Now the beginning. We found NBKC bank through Costco and couldn't believe the low lender fees and great interest rate. We applied and Jeremy Bell reached out immediately. The first day or two, he was amazing! Responsive, seemingly competent, and quick. From the beginning, we were somewhat skeptical of the loan terms he pre-qualified us for. Our circumstances were unique, so we were VERY thorough in explaining things to him. Our agent called him three different times in the first week to triple check that the terms he outlined would work for us. Jeremy was adamant that they would. Well, time went on and we were always very quick in getting him the documents requested. The week before our seller's strict closing date (Tuesday April 30) approached and Jeremy had gone a little quiet. On Thursday April 25, our agent reached out to make sure we were all set to close on Tuesday, noting the concern that the closing disclosure would need to be signed three days before closing. Jeremy replied with a single sentence saying, "Yes, the CD is already signed," talking about the closing disclosure. Note that the only disclosure we had ever signed was the initial disclosure from weeks earlier. On Friday, our agent reached out again for clarification and Jeremy responded with another single, unhelpful sentence: "It has been signed, but it isnt the final, some arent balanced with title as of yet" (the missing apostrophes are his, not mine). Jeremy's short responses and seeming lack of concern made us feel that things must be on track and going well. This is where it gets really good. We don't hear from Jeremy until Monday morning (T-minus one day until closing). He sends us another short, unapologetic email informing us that the loan won't work and we have to completely restructure it. Not a single hint of "I'm sorry." The email didn't even communicate the fact that the closing date would have to be pushed back. We had to pry this information out of him. When our agent finally got Jeremy on the phone, Jeremy was EXTREMELY defensive and, again, unapologetic. Luckily, we were able to get our seller to agree to a week extension with a new target close date of Friday May 3. By Monday afternoon (the same day Jeremy broke the news that we had to restructure), we had sent him all documentation he had requested. The following day, Tuesday, new initial disclosures were signed. We don't hear a PEEP from Jeremy on Tuesday afternoon or all day Wednesday. Our agent called and called. We emailed and texted. Not. A. Word. Finally, Thursday morning at 10:30 am, Jeremy replies and tells us that the new structure wouldn't work either. This is, again, THE DAY BEFORE CLOSING. No apology or hint of concern that we would have to push back closing again. He proposes two options - pushing the close date back two months (WHAT?) or converting to an FHA loan. At this point, we begin talking to other lenders while also pursuing the FHA option with Jeremy. Jeremy sends us new initial disclosures and we send all requested documents. Since signing this last round of initial disclosures, we have not heard from Jeremy (almost two weeks later). I even emailed him and asked for an update. Nothing. Luckily, we found an awesome lender, Ben Lemon with Citywide Mortgage, who was able to close us within 1.5 weeks of our initial contact. Not only that, but he closed us ON THE ORIGINAL STRUCTURE THAT JEREMY SAID WOULDN'T WORK. And that's where we are today. Wait, there's one more thing. Before things blew up with Jeremy, we referred a friend to him. Our friend's loan was much simpler - very standard. We thought there was no way Jeremy could screw it up. Well, the week our friend was supposed to close, Jeremy did it again! He told our friends their loan wouldn't work and showed zero concern about the matter. Our friends successfully closed earlier this week with the Ben Lemon team at Citywide.

Billy Traylor

Easy professional and fast set up of my account. Love the Android app and everything offered.

Aaron Rittmaster

NBKC gets all of the little things right - easy and secure online account access. No ATM fees (and then taking it one more step, and reimbursing 3rd party ATM fees). And I can't say enough about our banker, Brian Hoffart. He's always gone the extra mile for us and been incredibly helpful (and patient) as we've made a slow and steady banking transition.

Jeff Burk

Very responsive on the phone, always a person that answers, and they are friendly, competent, and don't require a long queue to access!

Shelley Koffler Weinreb

Mitzi Turner

I called and a person answered my call not the automated drone.

Sarah Griffin

absolutely free checking

Regen Place

Working with Maggie Nguyen has been nothing short of amazing! She is diligent and very knowledgeable in regards to securing a loan for an investment property we bought. The communication and easy online application process was a breeze. I would highly recommend working with Maggie Nguyen at NBKC Bank. The experience was a great one on a multitude of levels.

Dan Prince

Excellent event. Thank you NBKC for hosting. Another week, another story about a high-growth startup raising a huge funding round. From the outside, it seems gift-wrapped just for them — but how’d they do it? And why isn’t your early stage startup on the same "Nice List" with backers? Join Startland News at NBKC Bank for a conversation with KC investor gurus about connecting to available funding sources. Are local investors sitting on the sidelines? Or have you not looked in the right places for support? We’ll also be chatting with select founders from Fountain City Fintech’s inaugural cohort to learn more about their experiences within the program and Kansas City’s entrepreneur community. It’s an Investivus evening of food, drinks, music and networking for all! Guest Participants & Panelists Melissa Roberts - Vice President of Strategy and Economic Development at ECJC Maggie Kenefake - Managing Director at Fountain Innovation Fund Eric Garretson - CFO & Fintech Strategy Leader at NBKC Bank Riddhiman Das - International Technology Investments at Ant Financial(Alibaba) Megan Darnell - Program Manager at Fountain City Fintech Ronnie Washington - CEO & Founder at Onward Financial Parker Graham - CEO & Co-founder at Destiny Wealth Musical Entertainment TBD Event Agenda Doors open at 5:30 PM with drinks, food, music & networking Main program from 5:30 - 6:30 PM Networking continues until 7:30 PM A huge thank you to NBKC Bank for their support of this program and hosting this event!

RJ Simmons

Best banking ever..

Chris Schwarz

Proving my identity during account application was more troublesome than I'd hoped for. Afterwards everything is going smoothly!

cody king

Great app. Simple. No fees. Can't beat it.


Decided I wanted to try an online bank did many research and comparisons, for a small out of my state bank they are grrrrrreat!! Great customer service which is really important to me the “southern hospitality “ don’t have nothing on y’all, wait... is Kansa part of the south?(I’m geographically challenged) lol but for real , this bank is great the only down side (personal reason only)they don’t have 24 hour live interaction with an human being and they close at regular business hours , if that doesn’t make a difference for you as a customer trust me you will not be disappointed with this bank.

paul kelloway

You guys are awesome, I lost my wallet and canceled my cards which took a minute max, then found my water and they were able uncancel my cards. Almost cried because all my banks in the past have treated me so poorly.


Justin Carpenter

I have called a few times now for help, and every time I was nothing short of impressed with the assistance I received! And I actually got to speak with a person right away, no recorded menus!

George Bonilla

So far my experience has been amazing. Easy online creation and set up. The debit card came super fast. My only problem is depositing funds from my other bank and they are the problem, not NBKC. I needed assistance and I got a person on the phone to talk to within 2 minutes. It was amazing. And it was a really person in the US. Not from India who doesn't have any empathy or who really doesn't care what happens to my account and my money. She was very secure too. Great experience. PS; they offer the highest APY in the nation. So if you want to save a grow your money nice and securely. This is far, far, far better than BofA and Wells. Just an FYI.

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