Reviews of Bank of the West (Bank)

akapanky

this is my favorite bank of the west branch.. the staff is the friendliest around and commit to quality service.. highly recommeded

Lynne Melone

I have been a customer of this bank for years. I have always gotten excellent and friendly service here. Employees have gone out of their way to help me when I was having financial problems, and were able to think of ways to get me through a difficult time. I would recommend this bank to anyone.

Lois Rannick

After numerous calls to Bank of the West to find out how much I owed for my final car payment, I gave up and went into the the location on 73rd Street in Clive, IA. I explained that no one in the call center could give me my payoff amount. The clerk who also could not help me, took me to the office of Mike Smith, bank manager. I told Mr. Smith that I only wanted to write one check since I only had one check left. He said, "No problem! Go ahead and write out a check for $x." As I was handing the check to him, he informed me that he may have to ask me for another check for "additional fees" as he was going to get his information from the online banking people. So in other words, he didn't listen at all to his customer, nor did he care what she said. He then promised to call me with the information later that evening or during the next day at the latest. Needless to say, I never received a phone call from Mr. Smith- or anyone for that matter. Also, I never received any title to my car. It's been about a month now. I'm still in the dark about what's happening. Neither Mr. Smith or online banking will give me any information and they act like I am a tremendous bother. I say "thumbs down" to doing business with Bank of the West.

Kenneth Peterson

I walked by this bank and want to see what they have to offer, I spoke to FRIENDS AT DOOLEY'S BAKERY AND DELI, THEY SAID IT IS A FRENCH OWNED BANK, WITH OFFICES THROUGH OUT IOWA AND NEBRASKA, IT'S YOUR USUAL BANK WITH INVESTMENTS.

Mckenzie Brown

Horrible customer service. Went in around 2:00 today (July 12th) to inquire about my balance and walked up to the counter. The teller looked at me and didn't greet me. She literally just stared at me. I said hi, and she asked what I wanted. I asked if I could get a transaction history on my account. She asked for a debit card and I gave it to her and told her it hadn't been activated. I asked her if it would still work if it wasn't activated and she straight up ignored my question. Then I asked her again and she didn't say anything and just shrugged with an annoyed look on her face. Service like this makes me not want to trust my money with your bank!

Bart Eben

Very friendly... Offer other services without being pushy.

Heather Kerr

I wish there were a way to target Bank of the West customer service specifically, but there isn't. Long story short, I've been a loyal BOTW customer for SEVEN years. For the past 3-4 months, I have been finding weird service charges and each time i call to ask about them, I get the same response "I'm sorry for the inconvenience, unfortunately there's nothing we can do" I'm sorry, but kindly shut up. Yes, you can do something! How about NOT charging your customers for having 1 auto payment coming out of their savings acct?? Ridiculous. Needless to say, after 7 years, we are switching banks. It sucks when you have to switch all your automatic payments to a different account, but it's worth it if you aren't charged unknown fees (might I add, I specifically told the rep I was never told I would be charged for making 1 auto payment from my savings acct, and his response was they dont have time to tell us all the rules and regulations of our accounts. He was a rude little snot!) Good riddance!

Ted Phillips

Update. They just updated the inside of the branch with new carpets and furniture. They also just added the new signs to the bank and the street signs.Great service, Very good prices for business banking.