Reviews of SunTrust (Bank)

Lauren Gray Baby

Love my bank. Just wish they were open every day until 6, not just Fridays. It would also be nice if they were open on Saturday mornings.

Austin Pinson

Very professional with swift and friendly service.

K.J. Vigue,II

Words can never define the absolute profound best outstanding quality of services that Amadou Jallow, The “Supreme” Branch Manage, His key associate, Bonnie Ford, and in fact, the whole SUNTRUST SAFEWAY TEAM at 2644 Chapel Lake Drive, Gambrills, Maryland 21054 has provided my family and me. I strongly recommend all readers to take strong notice, of our successful experiences we have had at this fabulous branch of SUNTRUST. Please bring your business to them with your families!!!

jaimie beach

Since the location in Gambrills safeway closed this is the only location near me and it is SLOW and so inconvienient. ATM is always out of order.

Toni Jones

Customer service is crappy at this location ever since Steven left. They tell you they will refund money back to your card and never do it. Then, when you go back again they give me you some lame excuse that they couldn't do it but never communicate with you and call you back. Suntrust in general: money keeps dissapearing from my account. First its -$17 and then -$120 and when you look on the transaction history there's no reason why its negative and the people who work there can't tell you why. I never received my $150 for opening the account like they said I would. A bunch of scam artists. I wouldn't even give one star, but I had to.

John

I wish I could give an negative rating. I was in this branch last weekend with my mom who was told to go to the branch to stop payment on a check. When we got there she told them why she was there and they told her the Manager would have to do it because they don't know how. The manager ( Amadou Jallow )was with someone who we found out was interviewing for a job not a customer. We waited about 15 mins and then he finally saw us through the glass and came out. We told him why we were there and he responded you can do that over the phone and said I am with someone right now. My mom who is 70 asked how long he would be and he said I don't know you can check back later. I stepped in and asked according to your staff you are the only one that can do this and he said yes but I am interviewing someone right now. I then asked so you are telling me you don''t know when you will be done and that an interview is more important than helping your costumers. He replied yes that is correct. I personally have more than one account with Sun Trust and will be changing banks due to this manager. Please beware of this branch and Sun Trust in general if this is how all their employees are trained to interact with customers.

Uchenna Ibezim

Looking now at the rating of this bank's crofton location I realised that I shouldn't have gone there for business. The staff I dealt with one Michele Hughes, Teller coordinator was so unprofessional and suggested that my wife's check I wanted to cash with my name on it was fraudulent and yet she will not want to verify the authenticity of same. Staff like her need to be in a different job. Very poor service. I might close my account with BB and T once they merge with sun trust....

Suks Amber

I always receive great client experience at this location. The staff seemed very engaged, great sense of urgency and willingness to help.

Jennifer Merello

1) The place smells like mold inside 2) After calling and verifying to make sure they offered the service, I went in to exchange 15 euro and 45 English pound to US $, I was second in line the teller told me to take a seat because she had never done a transaction like this and her manager (who was with a customer, and by the conversation was a friend of the bank staff) would have to walk her through it, that's fine. I then wait 25 mins while customer after customer came in to the bank and got served. Meanwhile the District manager was there and never helped a single customer just sat at her desk, until that buddy customer came over and they went out to see his new porsche. Finally someone came over to "help" me and the bank manager (not the district manager) comes over to inform the employee and myself that there is a $10 fee (and since I had 2 currencies= 2 fees), and that they only deal with transactions of a $200 minimum = me walking out very mad). I'm mad at suntrust's website for having none of this info (trust me I searched) and I'm mad that my position in line was just overlooked; they did get busy after I showed up but other customers who had some issues got helped before me, 25 minutes worth of customers, and the district manager who's purpose is unclear to me besides sucking up to wealthy customers (from there conversation I learned he buys and sells cars, has a second house in Florida....)

Stephanie Ray

Always great customer service! Very happy with the Sunday hours.

Tosha Easton

I recently went to this branch to complete a cash advance because my bank was close as it was after 5p.m. My experience with Amadou Jallow, was nothing short of excellent and professional customer service. Mr. Jallow, offered me services with Suntrust, at the time I declined. After careful thought the benefits of doing business with this organization seemed to be rewarding. I returned to the branch the next day and proceeded with opening a checking and savings account with the assistance of Mr. Jallow and his assistant Rose. I was greeted with a smile and they offered to answer any questions and assured me I would be happy with my new banking relationship. If there were any future concerns they were available to assist with them. Of all the banking experiences I have encountered, I am very pleased to do business at this branch knowing I am working with an amazing team.

gavin weaver

This is by far my favorite branch