Reviews of Bank of America Financial Center (Bank)

Israel K.

Not enough bank teller and long lines

L C

Not enough staf, huge wait line.

CASE N

I'm confused by modern day customer service. I walk into this branch with the intention to open a new business account with a significant deposit. I was told to "take a seat". There was one other customer in there besides me, and what appeared to be about 10 employees. 5 mins goes by, 10 mins (I'm on a lunch break mind you), many employees just walking past me. At 13 mins, I ask "can you update me when someone can see me?", the gentlemen said "we'll be with you when we can". I just smiled and said "your loss, sir" and walked out. You'd think they'd be eager to secure new business but maybe not? Chase was certainly eager, later that day.

Melissa Butler

Called 6 times before they answered the phone during a non-peak time.

Gray Adams

my experience at BANK OF AMERICA has been so poor, i will never do business with them again. ACCOUNT CLOSED!

Bret Michaelsen

Can't even cash a check when I have an account there..

Maksim Sorokin

Great experience, opening a new account (took about ~10minutes). Evan was very professional and did an amazing job!

Lianne Headley

This location has teller assist

Frank Fowler

Very friendly and helpful

Ketan Patel

This is pathetic location with no concern for customer service or urgency. Walked in to change my debit card pin because I forgot mine. Couldn't reset it online or over the phone, I was required to go into a branch. Once I get there, they say all bankers are busy and it'll be "several hours" before anyone can help me reset my pin. Otherwise they can post mail my pin to me. I didn't know banking was supposed to be that hard. If BOA can't provide pin resets online, then maybe I shouldn't need an appointment or wait several hours at the branch to reset my pin. If you're a midtowner, my guess is any of the other banks within walking distance will be a whole lot better bc I can't imagine another bank saying it'll be several hours for someone to help reset your pin. Terrible experience.

Gwen Wess

There was a very long wait with only one teller working although there we 10 people walking around. I believe customer service should be put first and this location is clearly lack. I waited so long that when I found out there was an $8 fee I was furious. Never Again!

Rusty O'Pry

They have closed the large Bank of America buildings around me. Now my only 2 options close to my house either does not have a drive up ATM or the drive up ATM is in such a tight spot that some large vehicles are unable to fit or it is too tight. They have already had lawsuits over this from customers damaging their vehicles. It seems like it would be an easy fix. I am in the process of moving all of my accounts to a bank with a normal drive up ATM.

Russell Simon

Basic level of customer service. Long line and wait. Josh, the teller, wasn’t the friendliest. There should be more tellers there to go through lines quicker.

Emily Ashley

Worse bank to do any type of business with . Weather your speaking with the "800" number or the local branch ... no one knows what any "laws" are , no one knows or tells you the same thing is you ask , don't let a love one pass away there is no empathy for the family this company treats you as if your joe blow and could care a less unless they are making a dollar off of it . It's really sad to be honest . I would never hope on my worse enemy they would have to deal with this company during a difficult time .

tonyd d

Incompetent lady working behind the counter. I mean bad. Deposited checks when I asked for cash back.

Belinda Smith

They are great if you're able to catch them during business hours. Unfortunately, you cannot access their ATM when they are closed.

Ifeoma Dennis

Their ATM swallows check deposits without processing it. Such a hassle to get my money back. I should have gone straight to one of the bankers and deposited manually

Michael Richardson

ATMs are chronically broken...totally unacceptable.

Joseph Brown

This financial center is on-the-ball and helpful.

Snarky Kitty

Open on Saturday

Melissa Brandley

Total waste of time and terrible customer service. Rather than wasting our time to end up telling us you can't help us open an additional account after waiting for 15 minutes, be up front. If another client has a scheduled appointment and is 30 minutes late, don't penalize the people sitting in your waiting room. Will be moving my personal and business accounts after this experience. I will, of course, schedule an appointment and be on time for it!

Lauren Morton

They always have done a great job with each of my needs when I go in the center

alfredo h

Open Saturday's. Helpful staff. Secure lobby ATMs with live chat available. Bright and visible lobby. You need a bank card to access the lobby after hours. Plus a drive thru ATM.

Jimmer John

If you really have to use Bank of America, and I don’t endorse that you do, then this location is a pretty nice location with a modern, comfortable interior. I wouldn’t recommend going on a Saturday cause it gets really busy. They provide free parking.

Rachel C

I had a good experience here, and they validate parking in the ramp

Sal Barone

I just moved to town and was suggested by a collegue to use BOA for direct deposit, which was fine since my home bank does not have branches out here in Atlanta. I went to BOA with my wife to set up a joint account, and the appointment lasted 2 hours. At the end of the appointment I noticed that my first name was wrong on the document that I was signing. The officer assured me that it would be fixed on my debit card arriving in the mail. Anxious to leave after 2 hours, I left, and the next week my name was still wrong on the debit card. I went back to the branch, talked to the same officer, who told me she had 'fixed it' and 'it must be that the information is backed up' or some such nonsense. I left after she assured me that it was certainly fixed this time. Well, just got my new card in the mail and guess what: still wrong. Now it is spelled the same was as before (wrong) but with an "e" at the end (also wrong). Too bad two wrongs don't make a right. Ridiculous experience. Waste of my time.