Reviews of American Eagle Financial Credit Union (Bank)

Tom Gill

The staff here a very friendly, helpful, & knowledgeable!!!

Kayleigh Kinsella

Great staff and service!

Sandy M

I rarely go inside the branch due to online banking but the last two visits by either myself or husband has been rude. First, they wouldn't allow my husband to cash a banker's check even if I was present because they said it was too much. Went to another branch and they did it. Then today I go in to take out cash and the teller says I am supposed to call ahead for this amount in cash. Please send me the American Eagle member policy booklet because the last time I checked you use a bank to hold your money and take it when needed. I work in customer service and I may have politely suggested for future transactions IF you know ahead time just give us call before hand. Irregardless, I didn't even know until just before I went in that I needed the cash so I wouldn't of even been able to call ahead anyways. I have been a member for almost twenty years and have never had issues at any other branch. Finally, there are more fees for every little thing, might as well be a Bank of America member. At least when I need my cash I know they can supply it to me without a hassle.

Joyce Bailey

I arrived at this Credit Union's door at 1 minute past closing time, on a Saturday, the day before we were leaving to on a family ( kids and grandkids) vacation to Cape Cod. The door was locked and I was panic stricken! I didn't have an ATM or Debit card for this place, since I'm retired and had always just gone in person to do my banking. One of the customer associates, working in the credit union, came to the door to let a customer out and relock the door. I quickly explained my situation...I just needed to take out a few hundred dollars to bring on vacation with my family! Not only did this kind young man accommodate my request, but he went one step further so this wouldn't happen again to me! Within a few minutes, I had the cash I needed for vacation AND a new ATM/DEBIT card in my possession!! I will be forever grateful to the wonderful employees of American Eagle Financial C. U. In the Glastonbury, CT branch!

Dawn Fusco

Very upset at the service I received today. I am a primary account holder of 5 accounts- I wanted my daughters phone # updated so she can set up mobile banking on her phone and I was told NO- that she has to do this! I am the primary account holder... what the heck? Then I was told my son who is 14 would have to call on his own to do the same thing. Again, I'm the primary account holder and MOM! I have been a customer for 30 years and I am disappointed in the service. DO NOT USE THIS BANK....i hear DIME bank and TD bank are much more customer service friendly- Good bye American Eagle- it's a wonder anyone stays with a bank like you. I guess 30 years means nothing......

Rion Lindsay

Great staff

Theresa Jakupco

Friendly and efficient service.