Reviews of Travelex Currency Services - Colorado Springs US Bank (Bank)

Gary Prockish

Dominique was very helpful

Chris Enterman

Service was fine but exchange rate was The lowest I saw on my entire trip to Iceland, Including at the airports. I did far better when I just used my credit card and accepted their rate of exchange.

Dean W

They wont even answer the phone. Based on these reviews, its a good thing I didn't go down there to find out what the exchange rate would be.

Gloria Roth

Julia is an asset to the company she gave me great service answered all my questions and had the currency that I needed and was super fast I recommend Julia to every other customer

Stephen Delaney

I wouldn't bother going anywhere near this place, they buy your money off you and NOT at the exchange rate $50 should be €61 but they buy at face value (which is illegal) and then take a commission so you walk out with $40.. That's a $21 rip off... Would never use them again... Disgusting how they can blatantly Rob you!!!!

Nathalia Tappan

I am unsure we give them 1 star because there is no way to give less, or if it's because we can get foreign currency here and that's what they claim they can get you. They said something over the phone (Brian, apparently) as far as fees charged to exchange your money, and when we finally get there they charge you an extra 15% in hidden fees. The person behind the counter's response: oh, Brian didn't tell you? That sucks! Customer service on its prime.

Peggy Savage

As soon as I approached Dominic, he was rude beyond belief... walked out. No way would I do any business with him!

Shahrose Khan

97 yen for $1 instead of 110? ....really?

Hodl Gang

Rates are not as good as other places. And US Bank sucks

Ryan Taft

I'm not changing my money here just because of the reviews

alexander .graybill

They're in the corner of the bank, so don't expect a sign out front on the street.

Balinda Eslick

Not good! Located in downtown Colorado Springs in the US Bank on the corner, horrible parking, SLOW service, and they make up their own exchange rate, not the legitimate rate! I got about $116 US LESS back than I was supposed to get! I wish I would have read the other reviews before using this place! First, the young man who was working was SO SLOW! He just typed slow, moved slow, and counted the money soooo slow, like he was just learning to count! He was a young, nice man, maybe in his 20's, but he was SO SLOW. A person in his 20's who works for a money exchange should be no stranger to counting money! I waited 15 - 20 min while he helped the customer before me who had a simple transaction, and I was watching him with that customer, and he was just soooo slow. I was there on my HOUR lunch break, and it took me 25 min in there (waiting behind just ONE other customer) just for me to simply exchange $1,280 New Zealand dollars to US dollars. That brings me to my second complaint! I only received back $813 US dollars from the $1280 New Zealand dollars I turned in! The legitimate rate for that day was supposed to be $1 NZ dollar = $0.73 US. I got ripped off...instead this place bought my NZ dollars for 1.57339 US dollar. ***The exchange rate is determined at THEIR SOLE DISCRETION!*** Be warned! Third complaint is about their HORRIBLE location downtown inside the US Bank, no parking, paid to park on my lunch hour (partly my fault), and the slowest service ever! Maybe it was just my sales guy who was slow (didn't catch his name), but his sales consultant ID was "9208". Do NOT go in there if you are in a hurry because that guy, and the parking issue, will ruin that for you!

Keith Benson

We recently sent our daughter to Argentina to study abroad. I didn't want her to show up without any cash so took out $300. They exchanged money at 14.7 AP to the USD when the going rate was closer to 17 AP to the USD and then charged a $10 service fee on top of it! A complete rip off. Youre much better off just using an ATM at your destination which still charges a fee but gives you the current exch rate. Never again!!