Reviews of Bank of the West (Bank)

Jonathan Hernandez

Horrible customer service atm is always down

Dylan Wagner

Atm lies about withdraw fee they say it is 3 bucks then they take 7 and on top of that, why do you close a bank and 12 on a Saturday when U.S bank and wells Fargo stays open way later, definitely a joke

Leelee Lee

If I could give 0 stars I would. I've been banking with BOW for well over a decade and the services provided (as well as the customer service) have continuously gone downhill. The final straw that prompted me to write this review pertains to the experience I had last night (8/30/18). I went to deposit checks that were made out to me and my husband (wedding checks - so they said "and" on them). We both endorsed them, and were just trying to deposit them, no cash withdrawal. He had just taken some of the checks to Bank of America and had NO problem whatsoever depositing them in to his account. Needless to say BOW did NOT want to deposit these checks. The attitude from the asian lady working was about the rudest I've ever experienced. I work in administrative reception so am fully versed in how to handle customers. She said "Ummmm these are made out to 2 people" I said "yes, I know, we both endorsed them." She again says "ummm well you aren't both on the account" So we had to go inside, they fingerprinted him, and then finally deposited the checks. She then stupidly asked if we wanted to open a joint account w/ them. LOL not in a million years... this place is a joke. They don't accept coins anymore either. Take your business elsewhere, or risk dealing w/ RUDE asian lady who needs a lesson in customer service. She is ridiculous and I can't believe she has a job. I'd fire her immediately... rude, rude, rude. I'll be sure to let everyone know what a joke of an employee she is.

JEFF NIEDENS

*responsible

chris garza

Been a customer for years with Bank of the West in New Mexico. I moved to Colorado and convinced my fiancé to leave his bank and join Bank of The West...BIG MISTAKE. I have tried to close my prior accounts for over 2 weeks since we consolidated into one account.... I keep being told it is in process---with no other assistance. Have visited the bank 4 times now...I am going to close the new account we opened as well as all other accounts that have mysteriously remained open and racked up Bank of the West charges...funny they keep accounts open after many attempts to close them so they can charge customers fees. Unfortunate service from a bank I used to trust. Move on from Bank of the Mess (West).

katie V

Loved the bank...then they changed their hours. Closed at 5 pm on a Friday? Open at 9am? Can't swing by on the way to work or from work. These are the most ridiculous hours I have ever seen. Who came up with this? Struggling so bad they have to shut down branches, but make it so the customers we do have left are inconvenienced even more.

Michael Auer

Took way too long to try to reset my online banking password. Had to go through multiple people and I am still currently waiting.

Megan Setliff

This is the worst bank I have ever been to. Every time I go here I hope my experience will be better but it somehow gets worse. I will be closing my account within the week. Do not bank at bank of the west.

Cynthia Richards

I have been a Bank of the West client in two cities in California, and now at this branch on West Idaho in Boise. I have never had better customer service than I have experienced at Bank of the West. Thank you, all you at the W. Idaho branch for continuing in my experience of excellent client services. You are the best!

Corrie Bentley

They remember my name.

Kim Hawk

Forced to go in lobby to give fingerprint to cash a check issued by their bank. Invasion of privacy.

Maddie K

I love it here, they have great customer service. A little bit of odd hours but other then that it's been a very good experience banking with them.

J. R. Van Dusseldorp

In my opinion, after years as a responcible customer, they have turned into a rip off bank, a preditor, no longer trust worthy to protect my money. In my opinion, very limited and weak consumer protection policy's monitoring unusual account activity and lack of insurance make this an unsafe banking system. I am not speaking of this particular branch, or a branch; I am speaking of this particular banking system as a whole which govern the branches, set the policy, decide security, dictate what is done, and affect us as consumers.