Reviews of OneWest Bank (Bank)

401 Wilshire Blvd, Santa Monica, CA 90401 Located in: Downtown Santa Monica

Average Rating:

DESCRIPTION

We've got the reviews of people who are using the services and products of OneWest Bank (Bank) in California.

Currently this business gets a rating of 2.8 stars over 5 and this rating has been based on 9 reviews.

As you can see it reaches an opinions average is discreet, neither too high nor too low, and it is based on an average of reviews, so the valuation is quite credible, although it does not have a very high quantity of valuations to confer it full credibility.

As you know, we don't usually stop to write reviews when these are good and we usually do it only if we've had a problem or issue...

This Bank is classified in the category of Bank.

Where is OneWest Bank?

REVIEWS OF OneWest Bank IN California

David Chand

What a horrible experience I have had with One West Bank recently. I am a long term customer even when the bank was under First Federal Savings Bank. Most of the staff are helpful as they are remnants of the latter bank named above. However, those employed by One West Bank are cold hearted and there is no options to assist customers once they decline a request made by a customer. When you convey your frustration and believe you should move your accounts to another bank, they are quick to jump to this option of closing your accounts and sending you bank checks for you to deposit into another bank. They tell me I can no longer make wire transfers in US dollars unless I am physically present at the bank. My temporary situation does not allow me to do this.

T Higgs

Read all the complaints online. Horrible institution

thomas spencer

Ellyn Pinkney

My credit card had many fraudulent transactions.It took an hour to cancel them and I was asked so many weird questions in a rude way.

William Lockton

They have messed me up 3 times over the last year. Two were just unfriendly policy positions that worked to my detriment. "Unfriendly" is the right word'. Today their ATM didn't return my card and didn't acknowledge my deposit. I specified giving me a receipt, but their ATM didn't give me one and didn't return my card. 25 minutes later the screen said it was "still processing". How long is someone expected to wait? I am very concerned I have lost both my deposit and my card. Can't believe they wouldn't have someone on duty to help with after-hour crises of their own creation. I needed my card back! I needed to use it tonight. Unforgivable. Hunting for a new bank tomorrow.

Daniel Clausner

This location has exceptionally helpful and friendly staff for a brick-and-mortar bank. I always come in here for my non-e bank needs.

Jack Arouu

I use to keep a sizable checking and savings account at OneWest but that all changed when they began asking weird and strange security questions whenever I inquired about my accounts both online and by phone... I was asked security questions spanning 50 years of my life. I soon realized the questions they were asking could be found on any 'People-Finders' web page under my name.... So.. I wrote a letter to the OneWest President Mr. Ogilbee in Pasadena. I told him his Bank is NOT the NSA. No response - quickly closed my savings account.

Jim Lefever

Helpful and pleasant no hassle service. Talk to Abner.

Delia Sunderland

this is the worst bank I have EVER experienced. My mother has accounts here and the customer service is absolutely outrageous. They froze her accounts because she could not go to the bank in person to sort something out. She is 98 years old! This place is AWFUL. Disrespectful, snooty and inflexible. DON'T EVER BANK THERE.

Business Hours of OneWest Bank in California

SUNDAY
CLOSED
MONDAY
9AM–5PM
TUESDAY
9AM–5PM
WEDNESDAY
9AM–5PM
THURSDAY
9AM–5PM
FRIDAY
9AM–5PM
SATURDAY
9AM–1PM

PHONE & WEBPAGE

OneWest Bank en California
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