Reviews of First International Bank & Trust (Bank)

Gary Smith

This is a great home town bank. The staff and the management are the friendliest people I know in the banking industry. After speaking with them you will understand their commitment to our community and their desire to make the East Valley a better place to live. If you live, work or own a business in the East Valley I recommend you stop in and see for yourself. They will remind you of the nostalgic banker who did business on a hand shake because they got to know their customers by name and did business based on reputation and not just boilerplate financial formulas. Our business is committed to building a better community one family at a time so it has always been easy to recommend people to First International Bank & Trust .

Angela Lyle

This bank has the most ridiculous customer service hours. The drive thru doesn't open in the morning until late - how convenient for those of us who work and the lobby hours are equally as frustrating. The online banking service is VERY basic, it needs to be updated desperately.

Victoria Yang

Love this bank! Without this bank, I would not be so successful as today! All the bankers are so nice and professional! They helped me more than I expected!

Jason Hasting

Do not do business here Travis is the worst person in the world.

Dj Saylor

i've had nothing but issues with this place they have the worst customer service I've ever seen at a bank . They have no accountability for their mistakes ..

William cronin

They have caroling and snow right now. That's awesome to be a good asset to the community. The kids love the snow!

Aiyana Slocum

My mom banks here and every time I drop off a deposit for her I lose my mind. They are so slow and inconvenient. You couldn't pay me to bank here.

Brandon Johnson

I should say that I was referred by a good friend that got a loan from them and had a good experience. I was expecting a smooth process both based on my friend's experience and my history with loans. I am 840 credit, annual income better than the property value, and 25% down. John Edwards was not helpful and tried to charge in excess of 8k in fees on a real estate lot loan that I would have less than 6 months!! It would have been cheaper and less painful to get a loan from a loan shark. A week after expressing discontent at the insane costs (and my decision to pay cash for the property) an appraisal was apparently ordered and $325 was demanded. John insisted that I had agreed to the appraisal (signed in my packet) so I asked for copies of authorization of the appraisal and was refused multiple times. I asked if I would be able to use the appraisal for a future construction loan and he refused to even answer that question... It was a silly interaction and very unprofessional on his side. To top it off, apparently asking for copies of my authorization made him mad because just 4 days after being notified of the payment for appraisal, he gave me 4.5 hours to pay it or take me to collections. This is a company at the top of the avoid at all costs list! Despite many emails back and forth, John continues to refuse to provide a copy of this document. Ironically had he told me he had ordered it without me authorizing in order to expedite I would have felt compelled to pay for it. Had it applied to a future loan, that would have been a bonus. At this point I believe he has outright lied about it and threatened me (all communication via email, and have to provide to anyone wanting) not only with collections, but also with a threat to share personal information "when my business(es) come up in conversation". I never attacked this man, and kept all interaction professional. I'm shocked at his insane responses and would encourage any and all to steer clear. (I will update this should any more action happen/take place). Very disappointed.

Tyler Casoria

I just took a loan out for a 5th wheel from this bank and they total and completely have screwed me. They messed up on my autopay and called me to confirm that they would correct it on there end and it would not negatively affect me or my credit score. Just found out that my credit score has dropped and I am behind on the loan. Would not recommend this bank they seem very disorganized.