Jackson native here. Been coming to this place since I was 13, and I am almost twenty. I happened to stop in today around 12 and boy was it a mess- they took over 30 minutes to deliver one chicken wrap and a side, which happened to be the wrong wrap. The kitchen told us it didn't get swapped on accident, they hadn't even made it, meaning the girl who took our order probably didn't listen carefully. To start, the European girl's attitude at the register was very bland. She took our order and it was fine, nothing spectacular and nothing terrible. We went to sit down and waited quite a long time for a simple dish, and the place wasn't even busy. My family has been in there before when the line has been out the door and they have always delivered within a reasonable amount of time. It must've been crazy back in the kitchen, despite only having about 5-7 tickets to get out the door. It seemed like we weren't the only ones having bad luck, as the couple right after us didn't get their food after more than half an hour, and even when we left after about an hour they still hadn't received food. The family sitting right behind us got the wrong order as well. What truly inspired me to write this review is the terrible manner in which the European girl treated a customer today-she told an Asian customer that was waiting for more than an hour, who was about to miss her tour bus, that she couldn't control the kitchen and that she should've just "gone to McDonalds" if she wanted fast service. I kindly told the customer that we got a refund for our order, and suggested she ask for the same, to which the European girl lost her cool and started raising her voice, "I CAN'T do that, my manager won't let me!". Which was complete garbage, as he himself came out and gave us a refund for messing up our order. He also gave us the wrong wrap for free, which was a nice touch. The staff was a mess, and was not prepared to handle a regular amount of people. Overall, I would recommend going elsewhere for food, such as Persephone, which has better tasting food and better service. Sad to see this happen to a childhood classic.