What a disappointment. Don't go unless you have some time to waste. If you look at my other reviews, you will see I do not take myself too seriously and generally leave positive reviews. This place will be an exception. I was so excited to find a bakery. I had been looking for one most of the day. It looks super cute and inviting from the outside. We were out sight seeing and I thought we'd found another gem. Upon entering we found a pretty cramped space with several other customers, but still really cute. The lady at the counter completely ignored us and kept chatting with the customers in front of us for at least 5 minutes. When she finally acknowledged us, she took one of our drink orders then started talking with the customer behind us and taking their order. It took the lady another several minutes to begin making the coffees (mine and the customer behind us) because she was talking to the other people working there. My mother in law was disgusted and insisted she didn't want anything any more (which, she was never asked anyway). When my coffe was finished, I was finally acknowledged again and I asked for 2 chocolate chip cookies. She was still talking to everyone else and I thought she'd never get the cookies in the bag. $17 and much frustration later, we were finally on our way. Salted caramel latte was mediocre at best but their cookies were really quite good. Terrible, terrible customer service.