My roommate and I tried to order sandwiches and soup from this place today. Let me tell you that this was one of the slowest and worst customer service experiences we have had. First of all, they took 1.5 hours to deliver the food. Second of all, they did not bring a sandwich that my roommate ordered. Third, most of the dressings I ordered were not on my sandwich. We then called the location to ask the order of the status and the person on the line basically never confirmed or checked whether the food was out for delivery. Another hour passes and still no sandwich. When the store was contacted, there was no manager that my roommate could talk to and the person on the line obviously needs a lesson in how to talk to customers. They claimed that they knocked on the door multiple times and called after the second time the call was placed, but clearly that was incorrect. God knows who they called and whose door they knocked. It certainly was not ours. It's one thing to say that they got lost or that they could not find the place but to outright lie and say they called the number listed on the order is ridiculous. At this point, it's close to 4 hours and when my roommate tried to remedy the situation, the person working had NO clue how to handle the situation. The least they could have done is apologize, tell the customer the food will be out as quickly as possible, and offer a refund for causing so much trouble. Imagine being extremely hungry and sick and just wanting a hot meal but instead not only having to wait hours for the food but also to hear the nonchalant and blase attitudes about customer service? That's unacceptable, and I fully expect that this situation will be remedied over the phone because this is not how to run a business. I've had better customer care experiences from multi-million dollar corporations. I blame the incompetency of the clearly young workers and most of all, the poor management. Pathetic waste of time and money for what can only be described as extravagantly mediocre food. Definitely not going back to this place again.