Ok, I have read the reviews for the first time ever. I'm really saddened by the bad ones. I'm a loyal customer to Midwest Bakers Supply. I just want to say this store AND staff are both fantastic. I can remember being a new customer and feeling out of place a little but looking back i KNOW that it was because of my lack of knowledge of what I was needing, not knowing what questions to ask exactly. How can someone answer a question if you're not asking the right one. I can see both sides, however, feeling uncomfortable of asking a question about something you're not sure about in the first place hoping for a little insight from the seller and only getting a clear yes or no instead would seem a bit cold. But the question was answered. Help was given. Every time I walk in the store, I holler hello to the lovely ladies behind the counter and get a bright and cheery hello right back and usually a how are you, if they're not hopping like the store normally is when i'm there. I hope that everyone who has had a bad experience give them a second chance and start off kind and in a positive outlook when walking in. Maybe start with I'm not sure what to ask but this is what I'm doing and what would you suggest..
As far as a "discount" on their products- I'm certainly not trying to be rude or hate on anyone.. but put yourself in their shoes. How would you feel if someone walked into your store/bakery and asked you if you would take less for that cake or that product. Maybe then you won't be so offended by their answer to your request. They may not make their products but they put the work and effort into locating, ordering, covered shipping costs, found a place for them in the store, priced every one of them individually, put them in their inventory, put money into receipt paper, registers, register paper, ink, sacks, their own personal time and money into getting everything together in one place for you. As one of the little guys, i'll put my money into a little guy business before I spend my hard earned money online or in a big chain store.
Anyhow, I hope everyone finds the products they're looking for at the price they're needing! Safe baking to all! :)