I was really counting on this cake, which I ordered for my daughters bridal shower, to be fabulous, seeing I had heard such great things about Michelles Bakery. I was very sadly disappointed. First of all, I spoke with two different people before ordering the cake. The first person I spoke with, when I called to get an idea of what I wanted to order, was friendly and helpful. When I called back to actually place the order, I did not get the same helpful customer service. I felt like I was almost bothering the person. Thankfully, I called back and got the original person on the phone (Michelle) and again, she was helpful. No complaints with her customer service at all. My real disappointment was the cake in general. First, I had asked for ivory frosting and was told the butter cream frosting was ivory colored. To me, it was almost yellow. I also asked for really pale pink flowers, but the flowers were a medium pink color at best. I had also asked for black scrollwork along the sides. The black scrollwork was very a very dull black. Overall it was a very dull looking cake and to be honest, I was shocked that there was nothing special about it. When I brought the cake home, my niece looked at it and said "thats it?" She then went out to Michaels and bought some paint on glitter to jazz up the flowers and some black pearls to add to the scrollwork. It definitely helped, but when paying that much for a cake, I wouldnt expect to have to add anything to it to make it look better. I had made it clear both times when I called that I was not an expert in cake decorating and that I was leaving it up to them to make it pretty and special for my daughters shower. Lastly, I was not wow'ed by the taste of the cake. To me, it was just okay. (It was a vanilla/chocolate torte with chocolate mousse.) Half the guests liked it, the other half thought it was okay, but not one raved about it. The butter cream frosting I did not care for at all, and some guests also commented on how they did not like it. The best way to describe it is barely sweet, and having the consistency of shortening. I had never had a butter cream frosting quite that unpleasant. I really had wanted to love this place, seeing there are not a ton of bakeries in our area, but sadly I will not be back. I had a taste testing for my daughters wedding cake at a different bakery and am very happy with that. My recommendation to anyone would be a cake tasting at this shop before ordering!!