I chose this bakery because my niece used her last year for her reception cake display and because of the great reviews (only a few done). My husband and I met with Grace to describe our unique dream wedding cake. We believed she would and could deliver. First, the communication was poor throughout the experience. I made an appointment to meet to provide exact color choices and important details specific to my DIY caketop and cake design features. My daughter and I drove 2 hours with excitement for this appointment and neither Grace or Elizabeth were present. This caused last minute communication issues. I never got an apology for that but staff told us the owners were off camping that day and Grace said later she never wrote down our appointment. I never got the same person when I did call (using the only number on their business card), and information got misinterpreted. To be specific- my wavy blue water look (to represent Lake Tahoe) with icing came out looking worse than a child’s fingerpainting. Also, the few little clouds were left off. My daughter who witnessed the plan, the communication and the result said she was disappointed and angry for me, and could have done a better job! We expected and trusted in more expertise from professionals and for the exorbitant cost of this cake and it’s delivery. It’s best feature was the cake top my daughter and I spent many hours creating. The 2 stars are for the carrot cake cupcakes we bought separate which are delicious and for the cake showing up at the venue on time. If this business could not deliver our vision (the waves)or did not have time to commit due to their other clients that day, they should have just said no to it all and I would have found another bakery. As it is I am embarrassed and disappointed, and am out $495. I do not recommend this business.