Reviews of Custom Cake Design (Bakery)

16760 Oakmont Ave, Gaithersburg, MD 20877, United States

Average Rating:


Here you will see all the feddbacks of real people like you who consumed the products of Custom Cake Design (Bakery) near to the state of Maryland.

Nowadays the firm has a rating of 3.7 stars over 5 and the rating is based on 38 reviews.

You must have seen that it reaches an feddbacks average is quite high, and it's based on a large number of opinions, so we can be pretty sure that the valuation is quite credible. If people have bothered to give their score when they've done well, it works.

As you know, we do not usually bother to give feddbacks when these are positive and we usually do it only if we've had a problem or issue...

This Bakery is classified in the category of Cake shop.

Where is Custom Cake Design?

REVIEWS OF Custom Cake Design IN Maryland

josh dinkin

Ordered a custom cake for my wife's birthday. It came out perfect. The design was spot on and the cake was moist and delicious (chocolate raspberry). I will def go back.

Juanita Ramos

I've purchased birthday cupcakes from here 2 years in a row. They are a) delicious and b) beautiful. Well-worth the price. When my daughter wanted unicorn cupcakes with specific details (she's choosey!) they provided exactly that, down to the eyes, gold horn and ears, and multicolored 'mane'.

Lourdes Rivera

Raquel is a sweetheart! I sent her a picture of what I wanted and she said YES she could make it!! The cake was the a sensation of the baby shower and continues to be the talk of all that see it. Not only was it beautiful, it was delicious! We had an additional sheet cake which was made just as beautiful and tasty!! Let's not leave out the favors...I had them bake me Baby Shower themed cookies as favors which were just as tasty and color coordinated with the cakes!!! Simply PERFECT!!!! :-)

Yolanda Mike

Ursula Prempeh

ByAsa Photography

Great to work with

Daija Martin

Worst place ever .... unprofessional


Love love my wedding cake. It was flawless and tasted great. Everyone loved it. Thanks!!

Caroline B

I wish I had my wedding cake made by another bakery...not because of the taste, but because of the poor customer service. The cake was delicious. I’ve tried ordering a cake three times as an anniversary cake, but each time, the person that answers the phone has said they can’t make a small cake because it’s their busy season. I’ve called one month in advance for a simple small cake, just the same flavors used on our wedding cake, and the person just answers, sorry, we can’t help you. A simple small 9 inch cake. Three times requested weeks in advance. It’s terrible that there is no connection this company tries to maintain with their clients, especially since their product is part of a significant event in people’s lives. It’s sad, I could’ve been a patron for other large cake orders, but their service leaves a bad taste, even with a good product. I hope this review helps the owners to change their practices and customer service.


So my experience with this place was disgusting. I came in for an appointment this afternoon and the representative looked at me then looked down. She did not speak until i said hello to her. I informed her who i was she told me to have a seat and she would get to me. Once she did so she asked me what i was looking for. I explained that i didn't really know but that it's for my birthday in 2 weeks. She said i could look at some pictures and walked away. As she is coming back to me another representative starts to work with another customer. The woman that was supposed to be helping me started helping them! When she was done, she then came over, handed me 2 books and told me to look through them then walked away. Once she returned, after the conversation she walked away to have I asked her why I wasn't allowed to taste ANYTHING even though im having less than 50 people. Im about to spend over$200 on cake! Another (the 3rd while i was there) customer came in and they were much nicer to them as well. I also couldn't help but notice i was the only black person and was treated very poorly. Disgusting. I wish i could give 0 stars

Chris Nicholson

Did a "Gamer Themed" party for my son in 2016. This is the cake Custom Cake Design made for it. The kids loved it. Pick up was easy. Staff was friendly. Would use them again.

Tony Farias

Jamie Hall

I wanted to work there it was my dream job to work at a bakery.. Truly unprofessional. On my first day she complained about my icing on the cake in Spanish because she thought I couldn't understand Spanish. never want show me how after she was told that I never work in the bakery never had a baking class before ever in my life.she complain about me in Spanish to other coworkers.truly unprofessional so I only work there for one day. her attitude was nasty the whole entire day. Unprofessional but I should have known she was unprofessional because she complained about the other workers to me on my interview. The same co-workers she said couldn't icing was the one showing me how to icing a cake. Unprofessional.

Lara K.

I just wanted to thank you for the extremely delicious cake!! Everybody was so amazed by the design and the taste. They took so many photos of the cake and asked us where we get the cake from :). You guys made my husband's birthday an unforgettable memory for us. I can't wait to order again for our next special event! Thank you so much!

Pauline Cottrell

We ordered a Carrot cake with cream cheese frosting. What we got is a spice cake with buttercream frosting. They denied it. For $85.00 you would think they know the difference. Never go there again.

Hannah Harkaway

Went to work here for a little bit and this woman was incredibly rude to me. First, she didn’t even show up to my first day in the job. I was with her assistant the whole time. Whatever. Second day she gets on my back and tells me I should know what to do by now (on my second day !?!). The rest of the week I got no training what so ever and she constantly told me I wasn’t working fast enough. And then she went ahead and talked about me in Spanish to her assistant when I didn’t do something right. (I think she forgot I’m fluent in Spanish). What kind of business do you really run when you tell your new worker and your receptionist she isint good enough on her second day with no training. Unless you want to continue to support a business that doesn’t even treat their employees with respect, don’t go here!!!! Besides , you could go to Costco and request a better Cake for a 70 bucks less. Seriously. Rude and unprofessional!!!!!!!!!

Olga Guir

We ordered a cake for our 2 year old son's birthday. Custom Cake Design did an awesome job. The cake was beautiful and delicious. Thank you!

Troy Ellis

Where do i start the customer service was friendly and helpful they stayed in contact with me through the whole process, i shot them am email with a request to make a "nike" shoe box cake for my girls birthday thats two days before mothers day they got the job done with no problem and way less then what our companies wantes very very happy with these company

Anna Messett

My wedding cake was amazing thank you guys!!!

Jamie Martin

Wedding Cake was awesome!

Sarah Stanton

Custom cake design brought the cake i imagined to life. It tasted delicious and got several compliments. They were very helpful and put the decoration on the cake at the venue per what was discussed. Thank you for your part in making our day great.

Minh-Quan Vo

The previous reviews regarding how the owner treats her workers are absolutely true. She is rude, condescending, speaks about you behind your back in Spanish to her other employees, and constantly tells you to "go faster". Avoid working here at all costs.

Jeremiah Morgan

In short, I give Custom Cake Design (CCD) a 1-star review based on poor customer service. My fiancee and I were in the hunt for a cake for our upcoming wedding. We decided to give CCD a chance after seeing positive reviews. As a result, CCD scheduled an appointment for when my fiancee traveled to town - we are a long-distance couple and she only comes in so often to the WMA. All scheduling occurred via email exchanges in which CCD told us to come by between 1100-1500 on a Sunday - this was odd given their normal business hours were not open on Sundays. That said, CCD scheduled us for a one-hour tasting on a Sunday. The fiancee and I drove from north western VA to CCD's Gainesville, MD facility. Upon arriving, we found CCD's doors locked and unresponsive to our knocks. We attempted multiple phone calls and drove around the industrial park area just in case we had an address mix-up. We also checked our email exchange with CCD to ensure we did not mis-interpret the appointment. After waiting around for approximately 30-minutes, we called off our attempt. After no replies to our voicemail and knocks, we email CCD telling them we attempted to reach them during our tasting appointment with no success. Instead of taking responsibility for not being at their facility, CCD claimed it was our mix up for not confirming our appointment a week prior to the appointment. We can easily understand a scheduling error as we are all busy individuals and CCD is likely in the full swing of wedding season. However, the lack of responsibility and CCD's email reply left us even more frustrated and disappointed. I would not recommend future customers to CCD unless there is a sign of clear commitment or improvement from the CCD staff. It is difficult to trust a company to design something as important as a wedding or celebratory cake after this interaction.

Andrea Abdalla

I loved the service. Amazin experience.

Deidra Williams

I ordered cupcakes for a graduation celebration, they stole the show and had rave reviews from all the guests. The ladies at Custom Cake Design brought the vision in my head to life! Not to mention they were very tasty.

Gil Weinbaum

OVER THE TOP PERFECT CAKE! We wanted a Rubik's Cube custom cake for my son's bar mitzvah and the cake came out amazing - To top it off, it tasted just as good!

Germaine Warren

Mika Davis - I did not even want to give them 1 star. This place ruined my wedding day. I feel like the cake is 1 of thee most important parts of a wedding. When your guest go to take a bite of the cake and we all gag at the same time then something is wrong. I emailed them and she wrote back no refunds...You can do better than that! It was my wedding day and the cake is what everyone was waiting to eat after dinner. Every time I think about it, it makes me upset. That you guys dont even care enough about your customers...I will never step foot in that place nor recommend your service ever!

Daniel Graham

Monica Portillo

I had my wedding cake and my baby shower cake done here and they did a great job on both. Their flavors are amazing delicious! Never disappointed, looking forward to find another excuse to order another cake lol. I’ve actually met other people who have had their cakes for events done here since they were very young and haven’t been disappointed since!

Robert Johnson

Mika Dyson

Negative 1...

Leigh Prior

Donald Abbott

Great gluten free cake. Reasonable prices.

Danielle Carter

Made my birthday cake and it was amazing !!! The cake was moist and the flavors were bold ! I had almond butter cake !!!!

Danyelle Mathews

My husband and I threw a huge mickey mouse clubhouse party for our sons first birthday, the cake was way too sweet, even our guests complained.. A huge part of the design was the mickey mouse on the top of the cake and the appearance of his face was a huge let down! For $350 I honestly expected better I was extremely disappointed with the mickey he had huge creases in his face where the fondant wasnt smoothed together and the face just looked horrible I hated hearing all night from our family about how funky the mickey looked... I wanted to get my husband a ninja turtle cake from them but I think I can get a better cake from Foodlion for hardly a fraction of the cost... NEVER AGAIN!!..... found out from one of my coworkers that worked on my cake(she had 2 jobs) they used BOXED CAKE to do our cake

Emily Portillo

originally we get our cakes from The Last Crumb of Cakes on snouffer school road. they recently closed because they're moving locations, I didn't know till I went to put in my sisters babyshower cake order and the place was empty. So I googled searched and this place popped up. I walk in the one lady with the glasses that originally took my order was super nice, very helpful with suggestions. So I sent them all my pictures and paid a down payment and set up a cake tasting for my sister. We went the following Sunday and a different lady was there to do our cake tasting and she was there when I went to pick up on the day of the shower, so I believe she is the owner ?? Not sure, but she was also super nice, professional from beginning to end and they did and amazing job, everything came out perfect and they saved the day. Will definitely be using them again!!

Bill Lowry

Custom cakes was our provider for our daughter's wedding. The cake was the most delicious cake I have ever had - the almond cake. Dreaming of when we can have it again :-) Thank you Custom Cakes! Deb and Bill

Logan Rodney

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