I'm totally conflicted about this place. Their sandwiches and breads are excellent. The service, however, leaves a lot to be desired. If you've ever seen the Seinfeld episode "The Soup Nazi", that would perfectly describe this place. The food is great, but there is one employee, possibly the owner, who is always in a bad mood and responds curtly to any inquiry. If you ask, "What's on the New Yorker sandwich, we've had that here before and loved it", he retorts, "that's Friday's special!", and nothing more. Guess you can't build your own New Yorker on any other day than Friday? Let's say you want to know "do you have sourdough bread today?", he sharply bites back with "all our breads are written on the wall!" I am absolutely convinced if I ask one more question the verdict will be, "No sandwich for you!" The guy even has the soup Nazi's mustache. While I really enjoy the food at this place and they have a quality product that absolutely deserves five stars, I have to deduct for their service (and probably should deduct more than just one star). If you are in town and don't have to deal with this guy on a regular basis, it's worth the hassle and almost amusing to see how much this guy can't stand other people. He actually shut down and stopped serving sandwiches today at 1:30, even though they are open till 5, and I think it was because he got frustrated with a few customers. I was glad we had already gotten our food, and we happily ate at the outside table as we saw droves of customers turning away saying, "I guess they stopped making sandwiches" in absolute confusion.