IT WAS HORRIBLE!!!!!! Ordered a cake for my sons 2nd birthday and when I picked it up it looked so AWFUL!! The design was NOT what I asked for!! The characters on top of the cake were falling apart and looked like a 3yr old put them together!! When I asked if there was any way they could fix it, I was told that the owner was already gone for the day. I asked if she could reach her, she said no. I reluctantly accepted the cake but told her that I WAS NOT satisfied and wanted a partial refund or another cake, she assured me that she would let the owner know and she would make things right. Not only was the cake a mess on the outside, the inside filling was WRONG!! I asked for a yellow cake with nutella/pecans on one side and fresh cut strawberries with cream on the other. I ended up with a chocolate cake with hazelnuts and a plain strawberry cake that tasted HORRIBLE!!!! When I was finally able to speak to the owner I was told that I wasn’t getting a refund or a cake!! She blamed me for the disaster of a cake, stating that since I took the cake out of the store then she was not obligated to reimburse me anything!!!!! I explained to her that the girl told me that I could take the cake and work something out with her the next day, she preceded to call me a liar and said that the girl never told me that instead she had asked me if I wanted them to fix it for me and I told her no and that it was my fault for not knowing their procedures!!!!! This experience was THE WORST one I’ve ever had with any kind of store or company!!!! They ruined my sons birthday cake and then acted very unprofessional about the whole situation. If my store messed something up, I would bend over backwards trying to resolve everything!! I have pictures of the cake on their website as proof of the horrible job they did!! It might not be a big deal to them, but this was a precious memory and milestone for my family and I chose to make them a part of it