We have all the reviews of real people who consumed the products of Sam\'s Club (Bakery) in Alabama.
To this day the firm receives a rating of 4.0 stars out of 5 and that score was based on 530 reviews.
You must have seen that it has an average rating is very positive, and it is founded on a very large number of scores, so we can conclude that the rating is very reliable. If there are many people who bothered to evaluate when they've done well with the business, is that it works.
As you know, we don't usually stop to give feddbacks when these are correct and we usually do it only if we've had a problem or incidence...
This is classified in the category of Warehouse club.
The store was fine but the snack shop was too busy for the number of staff they had. The Diet Coke dispenser wasn't working when we got there. We asked twice and heard other people ask and we're assured they would fix it. It still wasn't working when we left over an hour later.
Sam's Club is great... We have a large family and Sam's offers many things at wholesale prices. Also, I like several of their branded items better than name brands. We used to use their hypoallergenic laundry detergent a while back... It cleans pretty well and didn't break me out (eczema), but we had moved to Tide pods when my grandmother came to stay with us because that is all she will use. We also use their bagged veggies and salads. They are perfect for people on the go! Both my mom and I are constantly going and this was great solution for a healthier lunch. Just dump some in a bowl and go! Sometimes, I will order chicken nuggets or strips to put on top if I want some meat. It stays fresh and doesn't wilt like the bagged salads from the smaller stores.
This is the ONLY Sam’s Club I will shop at, in the Atlanta Area! The customer service here is exceptional and the store is always neat and clean. I would like to give Akinyele, from the Tire and Battery department, a special shoutout for taking car of my tires last minute before closing. He was pleasant, informative, and efficient. I have nothing but good things to say about this location and the employees that work here.
Great deals. Very friendly and courteous staff. Very clean store. Great shopping experience.
Exceptional customer service. Store moral optimistic with family and friends approached.
Prices to high on things here now days
Well Costco does not like firearms they won't post it that they don't want firearms in their building but they make you leave if you have one so that's the last trip I'll make the Costco my guns not allowed I'm not allowed
Sam's Club is usually clean and its a nice change from the usual. They had things we didn't even know about. It tends to to be full of people and the employees are very nice and helpful. I hate that they don't have bags.
Great prices and great service
Not sure I like the self check out, enjoy interacting with cashiers
Every time I go to this location the customer service, friendliness is the worst among all the Sam's club I have been to.
shopping at Sams was great
I love shopping at Sam's . I've had a membership over 20 years in several states. This particular location could use some customer care training. Even some of the management staff are not up to par. Otherwise the deals are wonderful!!!
Clean and orderly with quick time for chexk out.
Horrible service. Shouldn't take 6 hours to get my tires rotated on a weekday.
Great customer service in the optical department! Employees are caring & knowledgeable!! Purchased 3 pairs of glasses, am very pleased with the prices & quality
horrible customer service. completely slow. showed up, told us our products were ready for pick up, but we waited an hour (with people seeing us and walking by ) before we called the store and had management send someone back there to get us our products, then we waited an additional hour to get our product loaded meanwhile we are losing sales and wasting time waiting for something that should of been a fairly quick in and out ordeal. this is my first and hopefully my last experience with Sam's club. going back to Costco where there are way better items/pricing and way better service. I hope others switch as well, don't put up with poor customer service!!!! It's their job to provide amazing service and keep their customers happy. coming from someone that works in customer service and previously In retail, I'm usually more patient and understanding than the average customer... but this was completely unacceptable.
Worst customer service at the store and over the phone, I ask for help to a representative that was just wondering around the store and he send to someone else and the other representative to another and so on, no one wants to help. Over the phone they is just too horrible to talk to. By the way while waiting for this representative to help at the store employees talking about how there hours were going to be cut and so does the pay. Really Sam’s pay your people right so they can help the customers like me. Overall going back with Costco, much better.
Helpful staff, just disappointed no Kool aid
You have to use the scan and go app! I can get in and get what I need and get out without the hassle of the lines!
Worst customer service. Not very professional!
Just filled up with gas, in and out, quick as a wink.
Need to improve their parking lot.
It's a Sam's Club. Anyone who expects customer service doesn't realize what this means. They offer better discounts on new stuff because there are basically no staff just lots of stuff. It's a warehouse. Find your stuff. Get out. Have a nice day. I love it. Shopping here has reduced my costs over the medium term and reduced my number of trips taken as well. Lately, I've found more and different items that I have not seen in the past. Various office supplies and house hold products. Pretty cool.
Not the biggest or nicest Sam's club but it gets the job done. They have installed a good handful of self check out kiosks if that's your thing - otherwise I recommend using the app to pay and check out. There is hardly ever a wait to get gas - I can drive right up to a pump 9 out of 10 times. The prices are usually about 20 cents lower than nearby gas stations.
Came to get tires ...Pirelles were Onsale $80.00 Off!! Installation includes Insurance on All 4!! Additional $45.00 off for establishing a line of credit!!
You can never go wrong with bulk items.
I come here about once or twice a month to pick up orders in the morning, Mike is the most helpful person there is, I’m really impressed with his service.
Purchased gas at an awesome rate!
I couldn't find Cornish Game Hens. Rang bell meat department. No help. Self check out was helpful.
It's a very nice place to but groceries, and their churros are great.
Easy to navigate. Checkout sucks though
The Scan & Go app at Sam's Club is a game changer! Just scan the items with your phone as you shop, pay with a credit card and you are done. No waiting in line at the checkout. Brilliant!
Never had a problem. I was so excited about getting $100 back in cash rewards, just in time for Christmas, that I called to express it. The lady I spoke to, who ran interference to the manager was a bit rude, she explained to me that they were busy, had no time to acknowledge any compliments and she didn't want to promise me a call back, as they are very busy. Her promise made good, although I consider her reaction bad and insensitive, the experience at the store itself has been wonderful all of 2015. If you buy in bulk and need what they have weekly, it's definitely worth the discount and the sweet reward of getting cash back at the end of the year. Member already? It's worth the upgrade!
Sam's was ok, however, the persons sampling the products was very rude. Not all, the younger people were very polite, but there was one older lady by the meats, who was very nasty. First time I've ever had someone be so rude. Very disappointed.
Mostly good. Their clothes are cuter than Costco. Pharmacy staff very good. Meat and fresh veggies good most of the time. Tire dept has one employee who is always excellent.
Great place to shop,people very nice and helpful, Thanks Vette and Tanya you were very nice and always with a smile not matter how bussy you were.
I really like to shop at Sam' Club because they have good quality items for great prices. And it is so convenient. They were very nice recently to accept a Sam's coupon with the date expired because they were out of the item for a few days. Thanks to a very nice manager willing to accommodate their customers.
Great car repair service!! The manager, Mike, is very knowledgeable and tries to finish repairs in a timely manner...he's the best!
Some of the nicer ready meals missing, especially the stuffed salmon. Only one container of ground beef and one of patties in meats. Clean and pleasant
Great variety of products
Sam's Club is a great place to shop. The staff there are always helpful. The gas prices are great. We look forward to shopping at Sam's Club biweekly.
Small for a Sam's, probably the smallest one that I have been to. Minimal organic/natural selection... But it is growing with time. Customer service? What customer service? You are completely on your own and still have to dodge the sales people. Optical is the only place this exists at this particular location. Checkout is never faster than a snails pace... Actually somewhat of a chore to shop here.
Always a pleasure but the line to get out the door was extremely long.
Lots of items to choose from and store is very clean and organized.
Inconvenient my coworkers and I purchased new business membership and were promised a gift card by the sales rep. Get to the store to get the gift cards and said we had to purchase items and the money would come off the purchase. Get to the register and it's asking for payment. Only to have to go to customer service to get a gift card. Which could be been given in the first place. Plus the representative had an attitude. I'm almost cancelled my membership
I am going to get an SUV,much more than I can get into my car most times I come here
Peace always have what I need in bulk... Needs to work on customer service better.
The world worst Tire services. It tooks 6 hours total waiting time and 4 times visit.
Saves me $30 a week grocery shopping for my family versus Walmart or Kroger. Offers some unusual or hard to find items at good prices. Clothes unfortunately are only stocked in the most common sizes, but, quality is good.
Customer Service person & Greeter were basically non-verbal!! Greeter basically pointed & grunted about stopping & tagging my Returns. Then Customer Service person basically wouldn’t tell me what she was doing. Looked everything up on service desk computer. Then did the same thing on a hand held device. When I asked what was the problem she was indignant that I wanted to know. An unpleasant experience. This person either needs training or a personality change. Definitely in the wrong spot in the store.
Love this location. Better pharmacy staff than anywhere in Atlanta. Always have provided great service anywhere in the store. Items have been stocked on suggestion over the years. Variety of samples every weekend to try. Store has eatery, tire center and top notch pharmacy.
Convenient location next to the highway and has a gas station that has good gas prices for the area. This location is generally clean and well organized. Also, there are self check outs available if you do not want to wait for a cashier.
Associates aren't friendly. They never smile.
Great deals and lots to choose from. Long line at hotdog counter. Self serve checkout had issues.
Correction, this is the worst Sam's Club ever. No one knows their job and no one cares. One hour photo is more like one day if at all. With self check out they don't need to hire anything but muscle. No thought process or brain cells required. Best visited during their slowest hours if that matters and don't forget to use the "scan & go" app to skip the ridiculous lines even in self check out.
I placed an order online but ended up having to work at the scheduled pick up time so my mother had to pick up the order. The associates at the store on Clairmont Rd were very helpful to her. They waited with our purchase until my mom went to get the car the proceeded to help her load the items in the car. While we only order 21 items that was a HUGE HELP to my elderly mother. GREAT service and we definitely will be back!
Great meat and seafood
This place is so unprofessional all the way around! And dont even try to call them because they wont do anything but hang up in your face.
Love the freshness of the seafood market
Horrible. Its like Walmart...BUT WORSE!!!
The store is handy. I shop here because I like to buy things. They've definitely sold more memberships than the store can reasonably support during peak traffic and the parking lot is absolutely too small. You can avoid the crowds by shopping outside of peak hours or by taking advantage of plus member hours.
Great cashier. Very happy acting.
the attitude of this man is not the best, it is incredible what he is with the customers. I just tried to ask him a question and he insulted me because they had already closed, what bad taste they have employees like that
Good trip used scan and go out in no time.
Any Sam's store is good to see if you like a goods. This is worth it.
Excellent prices, offers and friendly staff
The club membership change and the method it is being implemented is unfair. I have been a customer for many years. This change is a definite sign that I need to join Costco.
Love their seasonal items, always fully stocked.
Today wasn't bad. N and out
They were out of items they had always been well-stocked before also there were not enough electric buggies I had to walk through the entire store I was totally worn out by the time I finish
Didn't have what I was looking for. Needed 6 foot folding commercial folding table and they only carried non-folding.
They may have the worst optical department in the country. Absolutely ruined a pair of expensive prescription glasses during a routine adjustment. I will never, ever buy glasses from Sam's Club again.
The upgraded Sam's Club is awesome! I rate 5 stars despite the location change of my usual items. I was still in and out in reasonable time with fast checkout.
Always find exactly what I need. People always pleasant.
Store was orderly and clean. Associates were knowledgeable of product location and walked customers directly to the product, if possible. Aisles were wide. Variety of selections seemed more diversed than my local club. Produce definitely had more flour space.
The cafe is great for the price
Check out clerk was very friendly and helpful. Store clean and well stocked.
Easy to find, always have what I need, cheapest gas around!
The mens bathroom was horrible
Mobility center has attitude
If I could give this store zero stars I absolutely would! This has to to the worst Sam's Club location in Georgia. The store is extremely under staffed only one Member Service employee to help people out while trying to answer phones is ridiculous(that's why noone answers) not to mention getting out the building is a hassle cause once again only one employee checking carts while the line is backed up to the food court! The Management is horribly unorganized, unprofessional and flat out lazy (even witnessed managers ignore employees who need assistance) I suggest hiering new educated people who are willing to do what they're paid for cause this store is getting ran into the ground by people who don't care and who hier anyone rude, unskilled and lazy...get it together
Sam's Club is full of surprises.
Sam’s is always one of our options to buy good quality products. This time we order cupcakes and their were a success! How ever de color wasn’t quite accurate with the color that they have in the book, so that was disappointing since our party had a theme and the green had nothing to do with it. We expected the light green and they gave us the bright one.
And the task service department sucks can't get anyone on the phone when you call me When you come in can't get waited on and when you do get waited on one you have a 4 hour wait to get tires put on it sucks
Relaxing, clean. No harassment. I always enjoy the calmness. Easy shopping. Maybe it's the time of day. Whatever it is, I love it!
Great gas prices
Two lines open the rest scan yourself. Very poor customer service.
Got what we went for. Wasn't there long
Every time I go to Sam's Club I go in thinking I only need a few things and come out with a cart full of groceries. I guess that's the way it goes. This is just like any other location, good selection, great bulk prices and tons of people - especially if you go on the weekend.
Ralph provided outstanding customer service. He loaded and unloaded 5 cases of bottled water in a courteous and professional manner.
Love the wholesale items
Knowing the days and hours to shop is important! In and out with self checkout within 15 mins.
Good store to buy in bulk, not sure if the savings are much but for sure is convenient, they have good quality items but if you need help from an associate, you could be waiting for a good while.
Horrible Member Services department! Only 1 person working and she appeared to be new. Line of customers and she never called for help. This is the second time experiencing this!
Never buy a mattress from Sam's club in Augusta. They will tell you they are going to deliver it and then they can't deliver it. The local store says it's because Corporate dictates the delivery service provider and they can't change the provider even though they have asked to change. Then you call the store they point to corporate and you call corporate and they point to the store. Total run around! They shouldn't sell an item as including delivery if they can't deliver!
Wish I could give NEGATIVE stars. Worst customer service ever. It's 9:33am on a Saturday and I'm told that NO ONE showed up for work in the tire department today... NO ONE... seriously? I ordered tires, they came in, and there is no one here to put them on. The sign says that they open at 7:00 am for Plus members which I pay $100 a year for... unbelievable. Cancelling my membership as soon as I get my tires on. IT'S FREAKING SATURDAY AND NO ONE IS HERE.
Enjoy shopping there
I believe this location in particular need an intensive customer service training for they associates, they are rude and don't care or don't have sense of urgency they take their time ignoring if customer need prompt assistance also they have lack of knowledge of products of services they offer in the store. I been in this location many times and every time is the same no improvements in customer service
Sam's is a great place if you want large good quality food they do large amounts it's like restaurant quality they also have good deals on bathroom tissue paper towels trash bags
Tire and battery service is the worst.Took them 4 hours and 30 mins just to get started on my car. The worst part, they gave me an estimate for 2 hours. Only one guy working as a front desk attendant and technician. Go to this sams club only if you have all the time in the world otherwise you’ll be frustrated.
Very helpful and found some great deals!
Usual experience, 2 cashiers open for the whole place so 2 stars for 2 cashiers.
Easy in & out. Staff was helpful getting to something on the upper shelves which needed special equipment.
Went for It. Blenders Roadshow........great drink mix bags! Check them out!
Sams has done a great job of keeping the place clean. The gas station pumps are kept in excellent condition. The restaurant is quick, has a great selection and clean. Check-out has vastly improved with a lot of self check-out stations. Keep up the good work.
The bathroom is HORRIBLE. I know I shouldn't judge this store on that, but it smelled so bad and the amount of "poop" looking stuff everywhere just makes you cringe when you know the employees go there also. Store was ok, Not as clean as usual. Check out was great.
Did not make any purchases at Sam's this time, went there to buy gas and lunch. Always enjoy eating at Sam's, good food at very reasonable prices. Gas is probably the cheapest in Augusta.
If I could do 0 star I would I will be switching to Costco ! I bought my tires in Texas from sams club! Then when I have a flat cause a nail they tell me they can fix it “they” being larcresha (the person to check me in) Derrick James (the on Derrick said checked my tire) Artis ( the one I know checked my tire) Brittany (manager) I arrived at 1 pm at 1:15 pm I had Waited will 4:15pm for them to finnaly pull my car in and now tell me that they cannot repair the tire ! I asked Brittany to check the cameras and followed her and took video she went and delt with other customers and employees for 10 mins for her to come back I sneak back and then she tells me she saw nothing in the cameras at the wrong time I told her to check 1:15 she states she checked 2:15 pm which I have video proof she didn’t I want her reprimanded and the actual person who checked it I will also be filing complaints and no longer shopping with y’all as well as my business ! Who ever waisted my time and checked it for me at 1:15 to wait as a customer and take off work for a 5 min fix is beyond ridiculous!
The great customer service. Smiles, great prices. The gas was a true deal. I'll keep coming back.
Great store good service.
Great place to buy in bulk
Okay prices but it’s not the best . Customer service is SLOW !
Great place to shop.
It was a great experience
Bought a small freezer there. Ashley, a Green Vest, assisted me and got Solomon to load the freezer on the cart and take it to a register. Then Ashley got another person to load the freezer in my car. Great Service!
Buy bulk items there mostly.
If you buy in bulk, worth the price
Nice Store
Poor customer service.
I was a member in Savannah twelve years ago. I got sick and haven't been out very much in the past ten years. When I got my car and new apartment, I joined again. The service is better than it used to be. You have more checkout lines open now. Keep up the good work!!!
Staff is very helpful. Enjoy shopping there.
Ordered my first online in store pick up yesterday morning. It was supposed to be ready between 4-5pm. I arrived at the store at 4:20 and was told it would be at least 20 minutes. So I left and came back at 6pm. I was told my order still wasn't ready and waited 35 minutes for it to come to the front. After two trips in the store and standing at the kiosk for over an hour.. why would I even bother ordering online?? I should have went in the darn store and shopped myself!!!!!!! Ridiculous! And the parking lot is too small and all up hill!
You can find anything you want and you can save a lot in produts that you buy.
Been a business member for a long time. Enjoy shopping here.
Gas pump card readers need to be replaced; Some store personnel are NOT helpful- Especially cashier's
FYI...Be careful if you purchase a rotisserie chicken I was told they can only turn the temperature to a certain setting to where it's not even done ...wow this is what a manager tells you..smh..This location is in Augusta, Georgia
Always clean, always quiet and well stocked. I never have a problem finding the otems I need and usually find something new that I really like. This time I found Fried pickle with ranch flavored potagoenchips and some really good thick sliced ham for sandwiches.
Everything is good, I like it
Not as easy in and out as I would like but the store is well stocked and the staff is friendly and efficient. The office supply and electronics areas have more variety than I have seen in other Sams stores. The store is very busy most of the times I go but the check out is relatively quick and efficient.
Great people!
Everything I needed was easy to find. Check out was fast and easy
They are really short staffed in all departments. Including member services, check out registers, tobacco department, etc... on top of that they are rude and ignorant. I rather go and take my business to other location of Sams that is further away. The general store manager is also like that to.
You have all these people in this long line with two cashiers open need to have more cashiers
I love coming to Sam's club. They have the best gas prices. I also come here for the pizzas and chips. This location is clean on the inside with a hectic parking lot on the outside. Watch out for carts and small children in the parking lot. I didn't see anything special about this location but I didn't see anything troubling either.
We feel at home at Sam's. Good management. Friendly and helpful crew. Carts, lot, welcome, excellent. We do a lot of good quality errands there at a good price. Often grab us a delicious hotdog for lunch, cheap and fast service. We tip their filled chicken brests from the fridge among many others. They are strong on fresh food. As clubmembers we're happy with their lowest priced gas in town. Except for all these we go there for hearing and vision. We also get great service from their pharmacy. And have good experience with their online sales. Today we hung out there for a quarterly free health check-up. They have very good offers on hardware like phone's and laptops, tv's, garden ware. Go there. It's too much, too good.
Always great experience
This place is horrible! Beware I renewed my membership 3 months ago and suddenly they have no record of it and won't do anything to fix the problem they just want to charge another renewal. They didn't even try to fix it or offer a guest pass until they fixed it even though I have been a continuous member since 2006. I will never go here again.
Not too crowded, have tires section and gas pump.
Love everything about sam's club
I went it was very reasonable and the prices was great
Lots of stuff! Good deal! Belinda is very nice and Robert - gas station guy are both very nice.
Good services.
Everyone is super friendly and the pharmacist actually remembers us when we come in!
Visited tire dept about a tire we purchased there that was damaged. They took care of it immediately and only charged me for changing out the tire. Awesome friendly service in tire dept.
Wonderful place to shop.
Tire and battery shop is a complete nightmare. It took my inlaws 7 hours to get tires installed and they had appointment last week. Then yesterday I had less than 2 year old batteries fail in my f250. The guy that took my order was nice but the girl in customer service was awful. Lacey was her name and she was texting and had attitude. She wouldn't listen and only credited me for 1 battery vs. 2 so it had to be redone. The there's the guy they called Quan who seemed to hate life in general. He pretty much spent more time complaining about the work than it would have taken to do the job. Another guy took over and I helped him and we got it done in about 20 minutes. Quan didn't help even though he saw me in the 103 degree heat in the parking lot with the other guy pulling and replacing the batteries myself. No one seems to be in charge. It sucked and ruined my Day. If Quan would have worked for me he would have been fired on the spot. I tried to talk to him a couple times but he just mumbled and walked off. If you watch what goes on back there you'll understand why the service is so bad. Don't go there if you can help it.
Poor customer service
The bakery department is terrible about making cakes. They refused to do discounts in the back of the store or even make a cake in place of the one that we got that was cracked all up until we got a manager in the back to fix it.
Sam's club has everything you need in bulk. They have everything from electronics to tires. This place really is a one stop shop. They also make freshly squeezed OJ! There is a large freezer dedicated to fruits and vegetables. There is a separate large freezer dedicated to milk and eggs. Gotta love it.
The Tire center is a joke. They are under staffed and the wait is extremely long which is understandable since there aren't many technicians working. I purchased tires from here they supposedly balanced my tires..... wrong. I had vibrations and my steering wheel shook. Instead of wasting 4 hours of my life and taking it back there, I took my car to GoodYear on North Belair road to have my tires rebalanced. Sam's Club didn't put enough weights to have the tire balanced. I even bought a road hazard protection plan for my tires so I don't have to step foot back into the tire center again.
Inside is exactly what anyone should expect from a warehouse store. Bulk items at seemingly good prices and tons of people looking to save money. They have free samples of food everyday and those employees are normally wonderful. Some employees are obviously unhappy, but be honest, wouldn't you be. Here comes the rub...if you want to see humanity at it's worst, you need to go no further than the parking lot. People show complete disregard for common decency, traffic laws and where else can you watch someone ground guide 10 cars while pushing their cart up the middle of an aisle. Sometimes we go with popcorn just watch....way cheaper than the movies.
Great visit! In and out in 15 minutes this time - woohoo!
It seems the employees are not properly managed. The cashier paid more attention to girls walking by and the other female employee than he did to me and the things he was ringing up. And yes he screwed it up costing me my time. Another employee was approached by a customer to report the bathroom was out of soap, the reply by the employee was "what do you want me to do about it?" Assessment..... poor supervision.
The customer service here is always lacking. They have too many employees that just don’t want to be there. Give Costco a try. It’s worth the drive.
Great selection and prices. Love scan and go!
They send you instructions on how to pick up your order and none of it is correct. The email says they have drive thru pick up. They don't. The email says to drive to Club Pick up and talk to an associate. The associates tell you to park your car and go inside. Huge waste of time. Staff has no knowledge of what is going on and management doesn't care.
I purchased a total of 3 65 inch TVs from Sam's in November of 2017. Unfortunately as of last week the picture on one of them has become shaky. I have been a long time customer with Sam's so I decided to call them to see what my options were. BAD IDEA!! I first spoke to a lady who told me I would need to speak to a manager. She placed me on hold. After holding for 10 minutes a representative from the mobility department picked up. He said he knew a little about TVs so I explained my situation. He told me he was unsure of the policy but would find a manager and hand them the phone as opposed to placing me back on hold. Yet, he places me back on hold. After another 10 minutes a lady picks up who is not a manager but promises to get me one. I wait..... I hang up and call back to explain to the first lady that I had been on hold for the last 30 minutes and never received a manager. She places me on hold for another 10 minutes. I hang up and call again this time just to request a person from electronics. For some "odd" reason the phone rings extra long and the lady answers "Are you the one waiting to speak with a manager?" I said yes but instead of being on hold for 40 minutes I would just like to speak to someone in electronics who can tell me what your return policy is. She places me on hold. After 7 or so minutes I already now what it is. I hang up. The pictures alone will explain to you why I will now be canceling my membership (in store NOT via phone). Such a waste of time.
I went into Sam's witha return, and was met with a rude attitude, first I got my return, receipt, ID, and the one day card..but it all went crazy after she told me, that the return couldnt happen, bc its a one day pass. So she had to call CSO..ok! The crazy part was how she was talking to me as if I wasnt a legit customer, amd to top it all off she reached across the counter and pushed my buggie away from her space, on top of throwing my receipt to the side as if it was bogus..when she got a reaction ( verbal) lady treat me like a customer! She calls the cop over to bodyguard her rude, and crazy behavior..note to public i have neber had a problem with Sam's associates until today..rude rude rude just plain rude..
I love Sam's club. Great prices and lots of opportunity to taste test products before you buy.
I love Sam's what can I say. It works for you or it doesn't. I love getting bulk on certain items. Love Sea food, salads. Paper and plastic bulk items. Incidentals, tooth paste, mouth wash, the list goes on. Get out and go
I like this store a lot because they have good discounts can you buy in bulk. Also they have a new app called Sam's Club scan and pay where you just scan all the items you want to purchase and then pay for them through your phone. A receipt gets sent to your phone which you just show to the associate at the exit door. It beats waiting through the checkout line.
Great prices & service!!
I have been using this location, by necessity, for over 10 years and each visit gets progressively worse. I have NEVER seen a big box store that could not get their act together. I just went there and their entrance door was locked and not one employee knew how open it. 30 minutes passed by and they continued to be baffled by this problem! I was self employed all of my workinng years and if one of my agerts kept the door closed i would fire them on the spot. I could write a book on my SAM'S experiences. Don't waste your time with this store. It's dirty, no customer service and they don't care. Can't wait for the new Costco to open up in the community!
I alway enjoy visiting this Sam's club. Its always stocked with my normal needs. Very convenient access to the expressway on my way home. Gas prices are the best inside of 285 so that is a plus. My only complaint would be, at times it can be difficult to find someone who seems happy to help. Might just be my luck but this is also my review so.
I got my lifelong rotate and balance tires done in one hour this morning the staff was courteous I had a comfortable chair to sit in while I waited the bathrooms are clean
Great experience, clean and organized
More selections than the Aiken/Graniteville Sam's.
Everyone was friendly yet very professional and helpful.
Give the clairmont Sam club store a five star rating it a large club have a large number of merchandise that the other store do not carry enjoy shopping at that location
Sams club is fine however their tire service was horrible. Called 20 min prior arriving just to see how long it would take to get a screw out of my tire. They answered the phone and said please hold. Held for about 10 mkn then hung up and tried again. This time nobodoy answered the 3 times I tried again. The fourth time the call was hung up. So I went in person and was hearing that phone go off while the employee just simply ignored it. It was finally my turn to then just hear that there was a 3+ hour wait for a patch up. Ridiculous. Try anything but here.
Fast trip to Sam's Club for a few items ~ found blueberries with $2.00 savings, grabbed 2... and gas at Sam's Club is $1.799 today. Going to make a Starbuck's stop on way home, thanks to our wonderful Melanie! ♡
You need to get new people that cook the pizza , the lady was alone and there was a huge line . She gave every single body attitude as if i was asking for free pizza. Then i asked for a box for my slices of pizza cause it was a lot of them and she ignored me like i didn’t say anything! STOP BEING CHEAP, HIRE MORE PEOPLE TO MAKE THE FOOD BECAUSE THAT LADY WAS RUDE AS HELL. WORST CUSTOMER SERVICE!! This happened April 2 2019 so you can check who was working and talk to that person! NEVER AGAIN .
Love this place but frustrated with it. The renovations make it confusing and theres one lady manager who wants to talk you ear off constantly. Getting product can be difficult, seemingly running out mid week.
Like All Sam's Product Infinit....
Having to get use to the rearranging of things. Wish there was more choices in fresh meats. Had a hard time getting around in the construction areas. People with cart would block certain areas. Please hurry and fix it.
Best warehouse ever. Great Customer service
Without a doubt, the worst customer service on the planet! I went in to pickup an online order for two cases of bottled water. The order hade been placed the day before. The kiosk where you are expected to check in couldn’t find the order, but it gave me the option to page a employee for assistance. Nobody came for a few minutes. When they did show up it was clear that they were already in crisis mode with multiple other customers. I asked about my order and was told that there are four others ahead of me. I went to eat in the cafe and came back to find my order waiting with no employees in sight. There was some paperwork in the cart, so I went to leave with my product. The door nazis told be that wasn’t a receipt and wanted to send me back in to find the employee after waiting 45 minutes to get 2 cases of water. Nobody offered to get me any assistance whatsoever! I was treated as if I was trying to shoplift two cases of bottled water. I told them they could have the f***ing water because I was tired of the incompetence and lack of customer service. Definitely time to get a Costco card!
The wait time to get out is horrific. There are wall to wall people waiting to get out. Their exit policy is terrible. Only one person on door checking a but load of people. You can't get in line to leave because everyone is backed up in two lines blocking the exit door. There has to be a better way.
It's 'well worth' the cost of the membership in petrol savings alone. ';o)- B.
This is the worst place to purchase tires after I call to make an appointment 2 weeks ago thinking it will be faster. I been here 3.5 hours for a tire rotation and I still don't know when they gonna take my car in they need more employees in tire department .
Best customer service I have ever experienced happened today in the tire department! Shout out thanks to Lacresha and Earl! I am so grateful for the extra effort and your patience.
Love Sam's club lots of great deals on good products. Return policy is second to none. This however is the worst club I think I have ever visited. The employee's don't seem to care, about the store or whats going on. Shopping in the clothing section can lead you to believe you have joined a social event with the employees. The store has undergone updates recently and looks great unfortunately they moved a lot of items around in a few areas and no one seems to know where that is. Registers always seem to be jammed and never enough cashiers. Some employees are down right rude and will ignore you. Especially if you are trying to get your membership card to show your correct name. 3 tries on that and they still have my first name wrong. The saving grace is the scan and go app. Once you get it signed up you can scan you own items pay from your phone and show the screen to the receipt checker at the door. If only they ever had the scanner on them it would be flawless. So as long as you can find everything you don't have to interact at all until you walk out the exit.
Sam's Club took away the kiosk. That was the only reason I did the pickup. A 15 minute transaction took 35 minutes. Bad Business move!!
Enjoyed the shopping experience.the workers are friendly and helpful. The store was neat and organized.
It's a good store I need to start shopping there again.
Great bakery items here. Always fresh and delicious.
Great place to buy in bulk the staff is helpful big shout out to a young lady Von who searched high & low for a missing item. Milk is higher here then walmart for some reason but they offer a great selection and have some of everything
Manager lied to my face. I went in to ask about a playground set they had earlier this week. I asked an employee if they had more in stoke and said no I think it's discontinued. I ask if I could talk to the manager to see if I could by the display. The manager informed me that the item was is not discontinued and that there was a order on a truck coming in". I came in a few days later to find out the truck never came in with more the Item IS discontinued and that he sold the display to another customer. Congratulations on losing a member and many others.
I never had a problem, it's always quick, fast , and I'm out the door.. I enjoy it a little too much , I guess . because it's so much to see there..
So we went to sams and the first thing that happens is that an employee tells us our tv Internet is terrible really it’s not and they follow us around to. So then we went to look at beds because we need a new one and then go and check out. We bought a meat tray and we got home and it had blocks of mold and we didn’t realize till a few days later and my whole family got sick. Few days later we bought a bed off their website then we got an email saying it delivered. It didn’t. So of course we called and they said it did at like 4:20 p.m. and they read the address and it was an address in South Carolina. So never going back to Sam’s.
Nice wearhouse store. Updates nice. Seemed to not have as much space for outdoor items.
Came here from Lynn Haven , Florida with a nail in tire from Hurricane Michael damage. Went to get 2 new tires had appointment at 11:00. Did not get out of there until 3:00! Very poor management and short staffed. Very disappointed. Nerves are shot.
Great prices
A very Great place to shop. Love it. Do all of my shopping there. Recommend it to everyone.
It was clean. Check out was quick.however there were no floor assistant.
Asked a young lady if a tv could be price matched to a competitor's price. Before she could answer a nearby make associate answered by yelling NO four times. Very rude. It would have lowered the price by $50 and probably not a big deal to the company, but to a teacher $50 is significant. Bought the tv at the competitor too.
Pretty good experience overall. One drawback (hence the 4 stars), several items that were not priced AND, when scanned, couldn't be found in the inventory database.
Great selection of products an well organized.
Very nice in and out quickly
Nice Clean Store To Shop And Friendly Staff To Assist You
Great place to shop
Got some good deals today and the free samples are always good!
Normally go here for gas. Today gas was 1. 88 here and 2.19 at a station directly across the street. Can't beat that. Prices here are good and the staff is very helpful.
Great shopping experience
Customer Service Desk workers were very unprofessional. I only wanted a membership through .Groupon.
It was a quick stop - I really appreciate the self checkout lines.
Just love going to Sam's club, save more money that way.
Good prices...can catch some surprising deals on all kinds of things here. Clothes n shoes are cute n cheap too
Employees in this club are helpful and patient.
Deluxe Inn Lodging for Business and Workforce would like to give a big Thanks to Sam's Club - Bobby Jones for having great selection and competitive prices on food, cleaning products, and other sundries. In addition, the newly renovated unit on BJE looks greats!
Limited variety and many things hard to find. Many things over priced
Very rude associates! Horrible customer service! One of the worst experiences I have had at Sam's. Will not return to this location.
My experience with the Battery and Tire area was both time-wasting and dealing with imbesols. Got a complete refund and went to Discount Tire. There is no number system, no receptionist, and no customer service. I received no eye contact and one individual was trying to handle five plus customers. Get them in and out, especially PLUS customers. I have SO much more to write, but just don't use this service at Sam's. Their employees are not well-versed and have NOT attended in courses in customer service or their areas of responsibility. I knew more then they did about Plus Membership and delivery. Take heed before buying anything through a salesperson. Electronics included. Not knowledgeable. Also, I heard salespeople commenting on the customers. They pick and choose who will get service quickly like Direct TV, Internet, etc.
I have been a member for 2 decades. Sam's Club never ceases to impress me. Ever-changing varieties, great prices, good quality, and great customer service most of the time.
Waiting for tires. Was told had"plenty of technicians, wouldn't be long" Shopped for hour, came back, cashier laughing & talking with three employees, vehicle not moved Other employee that was distracting cashier then proceeded to go talk and laugh with technician about to move my truck. I complained and she left. Will just pay more next time
Always fun
Customers service was great they just don't have enough wheel chairs
Went to this store to purchase a camera. Their website clearly stated that six cameras were in stock. After driving 60 miles and paying for the camera, NO camera could be located in their stock. Customer service in this store is horrible. Offered to sell me another camera for $600 more. Um NO! No offer to call other stores or help place an online order. Don't waste your time here.
I would give it ZERO stars if this site would let me! I pull up to a gas pump that had no markings of being out of order after waiting in line for a long time only to find the printer was out of order! Of course the kiosk at the pumps has no way of giving a duplicate receipt; I've been through that before. You have to go inside the main store and wait through the customer service line for a ridiculous amount of time for them to print a receipt. I have to have a receipt for my company vehicle fuel purchases or I will not get reimbursed. So, I spot an open pump on the far outside and get back in my truck to pull around there before someone else takes the pump. No sooner to I do this than the attendant shuts the pump off because of my maneuver. CLEAR ABUSE OF POWER!!!!!!!!!!!! What a joke! So, rather than walking over and asking me not to do that again, he yells from his little booth, "My door is open; come on over if you have a problem!" ARE YOU KIDDING ME!!! This is not some school yard game! I yelled back at him, "Y'all can't fix the printer on that pump over there?" "Nope", he said. I wanted to kick that little millennial age punk into next Tuesday! But, I just left and bought gas somewhere else.
I am business owner Usa to buy $ 5000.00 a week but always wait for 30 minuets in line no customer service . Manager don’t care get tired and stop buying. Look like they don’t care about customer. If you call customer service for complain you need to wait for 15 minuets
Love this place!
Great time at SAM'S. LOVE IT
Very well stocked shelves and plenty of good deals. Plenty of carts and room for people to walk through without bumping into each other. Self c/out is very fast and easy, busy can't use cash though. My only dislikes is they have a good amount of price signage problems. You MUST READ the price tag carefully, cause they often misplace the price tags. There was a price tag on the top of the front freezer over a stick of Veggie Burgers, with a Big Mark down price tag showing with little writing of the product description. I grabbed 4 boxes and when I got to self C/out the price was more than doubled. I told and walked down to show the Rep. She say how misleading that sign was. The sign was for something on sale last week. Although she gave me the price reduction, I still see the same price tag errors all around the store. So I carefully read and take a pic If needed. I wish they would just add some price checkers. I'm must always know how much I'm spending prior to c/out. And that's before My Plus Card Savings discount.
A family shopping center. Very good if you buy groceries in large quantities. Everything comes in extra large sizes. No grocery bags tho, so plan for that. You also need a membership card to shop here and that card will also allow you buy gas at the gas station a few feet away from the store. You can always get one extra for free for your significant other or a friend. The prices are usually unbeatable for what you get. Been shopping here for a little over 3 years and I can't say I'm not extremely happy with this store.
Don’t ever come here late looking for a rotisserie chicken. You and everyone else is doing the same so expect to line up like a pack of hungry animals waiting for your chicken.
1:45 pm and the line at customer service is 8 deep with only one employee working the entire counter!?!?!
I decided to come to this location to see if I can find the mattress and box spring as a result of thethe holiday sales. I had not visited this location before this date and I found that it was sufficiently stocked as I've come to expect from this business. We purchased the mattress and the box spring without any incident after finding the exact one that we were trying to find. The personnel in the store were helpful when contacted for assistance. The cashier checked us out quickly and we were able to get on out of the store.
Awsome place cause you can get things in bulk
Place needs to have more cashiers so the place won't be havinf lines
I normally would not give a bad review. The mens bathroom was nasty and I told the lady on the way out and she said I don't clean bathrooms I said I didn't think you did. She came back with you better tell somebody else then. She was rude.
We had a 3pm appointment to have tires installed. When we got there at 2;45 it took 15 minutes for them to find the 2 tires I had ordered. Then they put other people ahead of us and it was 4:45 before we left. mount balance and install 2 tires should take less than 45 minutes not almost 2 hours.
Sam's Club is my favorite place!!! Just like My favorite Grocery Store Kroger I Go To So Many Of Them I Will Never Get Bored!!! And Great Bulk Prices!!! "A WOMAN WITH PURPOSE"
I can call For a item and It's never in stock .they have to d0 better for gas sakes
Is just ok
I have a love hate relationship with this place. Go in for a few things and come out with a buggy full.
Store was clean and organized and everyone was friendly. Was bothered 3 times by people asking mequestions and trying to sell me something, which was annoying.
Sams club has great prices a gas station with member rayes, easy parking, SUPER helpful staff, very wide selection, great meat department who will cut custom cuts, loads of great party food AND a wide selection of home goods. Sams club over Wal-Mart every time. Pro tip their baby formula is SUPER cheap, diapers too.
Very good everything was very fresh. All staff extremely helpful.
Decent Sam's club. Getting in their parking lot is mad. Plus there are 100 people waiting on spots to open up so that they can park right up front. Almost needed since the lot slopes uphill when you leave. Overall it has nice people and a great selection.
I have never seen a worst store like this Sams club. You have to wait more than 30 minutes for checkout and optical department work time isn't known you will go back and forth to get eye glasses. They treated their customers like a beggar.
Great service got a memebership with Me Nicole great service
If you have the space to buy for months ahead, it's so economical. It's a fantastic place if you're a planner. And as well, the staff is extremely knowledgeable and helpful. Even finding stuff that's not in their area.
I came in to Sams pharmacy 15 minutes to close and spoke with Dustin, the pharmacist. He worked to get me my prescription before closing and was extremely understanding of the circumstances. He is a great representation of Sams and would definitely be reason enough for me to come back.
A great place to shop with smiling faces and good conversation.
1st time shopping at that location in a very long time, however it's the closest to my job. The customer service that I received was very good , informative & professional. I purchased a set of tires, I've never purchased tires from Sam's before, but I received a very good deal on the Goodyear tires. ☺
This location has a freezer that has been out of service for weeks, so much of the frozen food is unavailable for purchase. Ask someone from Sam's Club about it and they'll tell you they don't know when it will be fixed and that you might want to just drive across town to another store. Plus they think everyone in the store is a thief. Despite cameras watching you like a hawk, not only must they check your receipt at the self serve checkout, but then they must check it again at the door. And not just count the number of items, but match every item up to the item on the receipt -- very time consuming. So watch out Sam's Club -- if things don't improve by renewal time, COSTCO is where I go.
Protein shakes premier galore
The Sam's Club on Clairmont is absolutely the best! I am 66 years old and handicapped. The employees are so friendly! If they see me struggling with a freezer door or lifting a heavy product, they are right there to help me. I love it....they make me feel so welcome. The only complaint I have is a major one. I have had to wait as much as an hour to get one of the electric carts. One visit, there were only 2 carts in service....several were being repaired. A major inconvenience to your handicapped customers. Today there 2 people besides myself waitng. Please check into the possibility of purchasing additional carts for this location.
This location is always lacking in customer service. It’s not as clean and well organized as most locations. The cashiers always act like they hate their jobs.
Always a great place to do business with and great employees.
Like the store but management has let the panhandlers take control of the parking lot. Third time in a row I’ve been followed to my truck and hit up with the “ I’m from PA and out of gas” bit. This time it was on my way in and out by different people. I tell them ok wait right here and I’ll go get you a gas card or I’ll meet you at that pump at the top of the hill, each time they decline. It’s becoming a real issue, and actually keeps the ladies in my family from coming here or going to Costco instead. This needs to be addressed.
Convenient location, but the parking lot can be a bit tricky to transverse. During peak times cars are driving at faster than parking lot speeds in all directions.
They sale high quality products here and their is very low compared to other stores. We shop here once a month and saves a lot of money
Ive never had any issue with this Sam's for the past three years up until I had to get new tires. I purchased two new tires from the tire department and the mechanic bent my rim. less than 2 weeks later I was on the highway and air was leaking in my tire and had to pull over and ask for help to put on a spare. Luckily the man was a mechanic himself and looked at the tire and specifically said it was a technician error. I returned to Sam's and they did not want to accept responsibility. I had to purchase a new rim for my car which was $114.00 total for their mistake. I do not recommend you go to the tire department at this location.
I came in on Sunday 10/29/17 and this store was really short staffed, there were only about five registers open and then the fifth one closed just as I was the next person in line because the guy had to go on a break. I understand needing to take a break but get all the customers out of your line first, it was only me and one other guy in line before he switched on the closed sign. Also, as with any Sam's Club the ladies in the bakery department were rude. After asking one of them a question she quickly answered then turned around to go back to what she was doing even though I was still talking. I may just go back to the store just to get her name and report her to management because her attitude was unnecessary, I greeted her kindly and ask a very simple question and what I got in return was disgusting
Nice place to shop
Sams make sure everything is labeled properly and assistance was always willing to help.
My friend Martha works there say hi it'll make her day
Nice staff, clean store, great location! I've never had an issue at this Sam's. It's the only location I go to now.
I have to wait in a line 35 baskets long to get out of the store. Hire some more employees! You are making a killing. And turn up the air conditoning.
Sam's did not have sufficient workers available to help customer. No ketchup for hot dogs.
Cafe experience is always horrible. How rude can you be. Jesus.
This club has a gas station that has Diesel available at select pumps. There is a tire and battery service area. The tire and battery service is generally good but gets backed up very quickly. If you need tire service, you're best off getting there close to opening. They have recently installed several self-checkout lines making checkout faster. This store also has a full service pharmacy and an optical and hearing department. There is also an area which sells cigars and cigarettes but for resale only (not for general customers but for business resale customers only). This store also has a cafe area in the front where you can buy a hotdog or pizza. They also sell take home and bake pizzas at the cafe. Free refill on fountain drinks!
Hard to find items, not organized, staff is great and helpful, try putting like items on same shelf, not all over store
this stores motto should read "a slow, horrible and miserable experience every time!"
I would like to commend Kayla Mariah in the wireless department on her superb customer service skills. Kayla spent time explaining the product I was purchasing and the services it provided. She exercised patience in answering my numerous questions. Kayla Mariah went a step further in assisting me with accessories I needed that I otherwise would have overlooked. Her warm approach and caring attitude are key characteristics in customer service that make a customer feel appreciated. Thanks Kayla Mariah for brightening my day.
So this store is fairly organized most of the time. The cafe workers can be a little rude. I would give more stars but there id one lady who works here that is beyond rude. She has the nastiest attitude and she is actually a customer service manager.
Team lead isc fixing food in the bakery with no gloves on, and no hairnet
I always enjoy going to Sam's. The floor staff is always extremely helpful.
They have a variety of each item just remember to bring your shopping bags with you
Best store to buy family size products.
Took 45 minutes to check out only one register was open.
My experience was great!
Shoutout to Dominique for loading up 210 cases of Water! 42 case per pallets for the Voorhees College/Denmark Water Drive. Real good honest guy. The students truly needed that water. Again Sir, thank you for all your help!
Easy in and out when you have 10 items.
Disappointed today to see increase in self help registers. I am shopping with a broke arm so I needed help. Tried a self help 2nd it didn't work.i would rather stand in line and wait than use a self help. I don't get paid to do cashier job.
Had points to spend, but at check out it wanted a coupon.
Large selection. Check out lines busy. Prices good on most things.
Awful attitides!
The lines were much shorter than usual and my cashier had an amazing assistant that unloaded my purchases, and had an incredible personality! I'd go back every week if I knew these two guys would be on the register!
Great values and food
I always come to this store to do my bulk shopping. It has never let me down. The checkout app that they made makes shopping even quicker.
Went in to buy gift cards for Christmas gifts and was treated very rudely by staff. Called back to complain took over 1 hour and a half to get management on the phone.
Great customer service, great prices, great products, simply no stress shopping