There are 3 people that usually reply on the phone, they all seem very helpful and respectful, at least at the beginning. It was not difficult to set up an appointment and up to that point everything went smoothly. David Bort, even though he was more than half an hour delayed to our meeting, was very pleasant to speak to. He made us a recommendation regarding a Transition to Green card. He seemed very knowledgeable and looked like he had our back regarding this transition. A fee was charged under the assumption that once we start the application, this fee would be discounted towards the payment of the whole service. Which made sense, at the time we were sincerely grateful for his time spent with us. He seemed reassuring. We waited six weeks until we got the answer from US embassy that A waiver will be required. I called the office to give him the update since in our meeting with David we had discussed that if that was the scenario, it would take longer to process the application. I was expecting something like, “alright, glad to hear you and sorry to know that things are not as simple as we thought, we will start X process and help you.” THAT WAS NOT WHAT I HEARD. The male assistant just told me, “we do not do that process. We can’t help you. We would not be competent since we do not know how to do it.” My chest felt tight. I kindly asked if there is any referral lawyer they know who can help me, and the guy said “look in google, we don’t know.” I felt hopeless, they were supposed to have my back or so I thought. That guy yelled at me at least 30 times “we do not do waivers”. I told him “you were not in the meeting and that was not the impression that we were given during the consultation. Also, I don’t like the tone you are speaking to me”. He said that he truly did not have time for this and wished me a “good day”. I AM AN IMMIGRANT and it was the FIRST TIME IN MY LIFE I FELT SO HOPELESS for being one. The attitude and tone of his assistant was not professional in my opinion. No empathy whatsoever. I just happened to be a Harvard scientist trying to build a life and safe other lives in the way (children btw). I am blessed to be smart enough to read a lot and probably figure things out on my own and hope for the best since I am not well-versed in laws. But if you asked me my experience with this firm, it was not pleasant overall.