Reviews of Bank of America Financial Center (Attorney)

Carolina Noriega

I have been here twice, one with an appt. and one without. Good service. Great location and it appears they stay busy.

Monika Owings

No wonder this place has such a low rating. Waited 25 minutes past my appointment time to not be able to be helped. My time is valuable too!

D S

I really question the recent 5-star reviews, 4-in-a-row, none with comments, all from the about the same time. Are they employees? Not surprised to see all the negative reviews. Shame, BoA should put the same care into this branch as they do into their others. The employees are nice enough, but the service frankly sucks. Always long lines inside and broken ATMs outside. I'm never going back after being nearly assaulted by a contract cleaning employee - management could care less and did nothing about it. I recommend AVOID!

GAIL DALY

OK GREAT-

Lilian Reyes

Bad customer service

Jessica Spainhour

Don't like that they do not have the drive thru anymore same goes for the one on the plaza

Fernando Erazo

(Translated by Google) Good attention (Original) Buena atención

Derek Dvnchi

This place has the worst service. This branch is the closest to my house and is seriously making consider changing my bank entirely.

Kimberly Culp

What's up!? There is No sense in waiting on the drive through line for 20 minutes....little ridiculous

Jordan Lockard

Very busy, fast/efficient for the volume they get

Shannon Rhem

This is the worst branch in Charlotte. I drive past it and go to Midtown.

Lashae Jackson

Busy and quickly

Krazy Gifted

They always have a super long line and 1..maybe 2 tellers....they need better management..Seriously. why so many employees in one Building but not enough people working the window...they bugging

pati carrilo

(Translated by Google) There are no staff who attend the Saturday two cashier and only one attends to many people waiting (Original) No ay personal que lo atienda los sabados dos cajera y solo una atiende ay mucha jente esperando

Diego Hurtado

(Translated by Google) Fast attention (Original) Atención rapida

HappyMic .

Horrid customer service. I expect more from the people handling my money!I'll be going elsewhere.

Phil Caputo

No one at the front desk. No one around to help - taking lunch at 2:30 in the afternoon. No sense of urgency even after I explained a previous BofA mix up and a tight deadline. Pathetic customer service

Ray Russ

Not my normal BOA location , but the Wait inside this bank is horrible.. the technology here is not the standard. Please fix!

LCI Physicians

I'll start by saying that I had an unpleasant experience before I was a customer. I was attempting to deposit funds into my mom's account. But the interactions that I witnessed in the lobby was dreadful. As a consumer there are certain expectations. Common courtesy, acknowledge/speak, smile. A smile goes a long way and sets the tone for any encounter. I witnessed 2 upset customers request management to cancel accounts due to not being acknowledged and unnecessary long wait times because employees were basically congregating vs working. Management made no attempt to retain the customer nor apologize. It was awful to witness. Fast forward 2 months I was forced to open a local account due to my Navy Credit Union is easily accessible. I opened an acct online, I received my debit card in mail, pin number to activate came. I attempted to activate per instructions via ATM with 6 digit pin, I received error message. I went into the local branch here on Albemarle, because i called customer service and was advised the local branch needed to reset my pin manually. My experience was no different from what i stated above. No acknowledgment, same scenario. So I took the initiative and kindly walk up to employee. Tell her what my issue was. The response was a sigh, huff, slight smack of teeth. I was told that they only take appts on Saturday. I wished i knew the young ladies name however there wasn't a visible name tag. I advised I was a new customer and was trying to make my initial deposit, totally unaware of the appt only policy. Basically she showed me where they were booked til close. No offer to help, I left googled another location opened on Saturday 7/15 and Mrs./Ms. Monica was awesome. Very proactive & helpful.

Rafael Fernández

Very slow service, atm much features that do not are available. And very slow.

donald smith

I come here once a month to make a deposit for someone. The lines are always long and the service is unprofessional! I would not open an account with BOA for a dog.

charles scott

The biggest crooks I have ever banked with. Somehow they moved the money around in my account (unauthorized) just to be able to charge me fees. When I brought it to thier attention they tried to confuse me by throwing numbers at me and ignoring my questions.

Tony Turner

BOA overall! They cut a check in myself and my wife's name and turned around and gave us the hardest time I've ever had in my 44 years of life in attempting to get that check cashed drawn off of their own funds.

Rainbow Google

It's Monday 1:46 pm and 2- Bank of America employees in the lobby / 1- Bank Of America employee in an office not assisting a customer, 11othet Bank of America employee assisting a customer. 2- bank tellers and 4 people in line. Aaawwww

sylacauga rentals

--they sold our loan to some people who do not know what they are doing. this really sucks

vivia Jones

The line is super long with only ONE Teller handling transactions. The other girl is busy doing other things while in client facing but not helping any clients This causes the wait time for customers to be ridiculous!!! This location is extremely too busy to have only one teller actually doing her job.