Keith states that the creation of architecture can be a magical process, yet there was nothing magical about our experience with Keith Mueller.
My wife and I contracted with Keith to prepare preliminary designs for a new addition to our home. We were introduced to Keith on the recommendation of the contractor we were working with to build the new addition. In our initial conversation with Keith, we shared our ideas, requirements and objectives for the new addition.
Keith later returned with three designs; however, only one of the three designs met our agreed upon scope and no design incorporated the ideas we discussed during our initial conversation. During our meeting he was argumentative, unprofessional, and was uninterested in finding a way to incorporate our ideas into the design for our house.
Keith often responded to our feedback by simply stating, “You can’t do that.” He was not interested in a collaborative design process or discussing what compromises might be required to achieve our objectives.
In the end, Keith did not fulfill the terms of the agreement we signed, yet he demanded full payment and threatened to take us to small claims court if we didn’t pay the balance due immediately. Rather than risk being sued, we ultimately paid the full $2,000 yet are no closer to having a workable design than when we started.