Deanna saved the day for my daughter's birthday party! I booked with a competitor who was closest to me (I don't want to give the name because I don't think she deserves it) who cancelled on me the evening before the party. I was crying in the car when the text came through, on my way to pick up my balloon order. It was the absolute worst news I could have received! My personal invite list was 72! (Not including my mother in laws invites!). I contacted someone based in a different city and the lady was rude on the phone and, needless to say, I sought out Fort Collins, even though I live almost 2 hours away. Although Deanna was out of state, she responded to all my texts and spoke to me on the phone. Her daughter, Chantel was willing to bring TWO ponies for the price I almost paid the lady who cancelled and that lady was only going to bring ONE! Deanna even helped me with an app to digitally sign the contract because my mother in law doesn't have WiFi and didn't have ink in her printer (!). The ponies were early, had unicorn horns, extremely calm with all the kiddos running around, were cleaned up after ASAP and we even booked an extra hour because the kids were having so much fun! Operation Disaster turned into Operation Save The Party because of this fine business/owner/family!! Overnight booking?! With pony rentals?! This was a GODSEND!! I would give a hundred stars if I could! I can tell Deanna takes pride in her business and shame on the competitors-they all could take a lesson from her STELLAR customer service!! #happymommyofaoneyearoldwhohadunicornsatherbirthdayparty.