Here you will be able to see all the reviews of real people who are buying the products of Michael\'s Genuine Food & Drink - MIAMI (Winery) in the area close to the state of Florida.
Right now the business receives a score of 4.4 stars out of 5 and the score has been based on 656 reviews.
As you can see it reaches an reviews average is high, and it is founded on a high number of reviews, so we can conclude that the score is quite reliable. If people have bothered to rate when they are satisfied with the service, it works.
As you know, we do not usually stop to give scores when these are good and we usually do it only if we've had a problem or issue...
This Winery is included in the category of American restaurant.
I love Coopers Hawk. Every dish I have tried has been excellent and the food always seems to be freshly cooked and prepared. The service is always wonderful and the servers are always so friendly. I, of course, must also say I love the wine club. There wine is great and the wine tastings are a lot of fun.
Enjoyed a wonderful birthday lunch with my husband! Atmosphere was nice..wine sampling was great! I had a surf and turf of parmesan crusted steak medallions and a crab cake..excellent and filling. It came with roasted vegetables and delicious mashed potatoes. Our server was Danielle...she was very accommodating and pleasant. We will be back..especially to try more wines.
I was at the Waterford lakes CH. Tom the bar tender was funny and entertaining. The wine tasting was an experience. I came as a guest and thought it was a fun getting to know your wines. The food and service was professional and delicious. Presentation was A+. Loved it. Going to the sand lake one tonight.
LATIN RACISM! Extremely dissapointed at this restaurant. We came to a party of eight and were refused to order wine after having a small wine tasting. Clearly they wanted to close the restaurant and didnt care about their customers. Never coming back.
This was quite possibly the best meal I have ever eaten. Our server Julianna was fantastic, the food was phenomenal, we even stayed for dessert, which we never do. I don't have a single bad word to say, everything was amazing.
Love visiting this location. Great wine and food. Perfect date night spot or night out on the town with friends. Wine tasting area can get crowded on weekends but worth the wait if you have time.
Kirsten was on top of things during a crazy busy night. Food was excellent and the wine recommendation was on point despite my girlfriend and I having heavily varied taste. Would recommend to anyone looking to have a delicious dinner with good wine. However, you get what you pay for, this place is understandably expensive.
Best place ever especially for wine lovers and gluten free
Very noisy, poor liquor selection and the food was salty. Pretty restaurant, extensive menu, good service.
Great happy hour, food was delicious. Brussels sprouts was our favorite dish. However we we're asked when we made our reservation if it was a special occasion and I said it was was our Anniversary . it was 49 years and it wasn't even acknowledged.. why bother to ask us!
Amazing restaurant. Hand crafted lemonade is excellent. The pork belly appetizer is worthy of whatever awards it won. All the main dishes are great. We were here for lunch and even the lunch portion was big enough to be dinner portions else where. Already planning our next meal back here.
The food was so yummy! Every portion was pretty big. I had the surf and turf and it did not disappoint. Everyone at the table was pleased with the food and we Will be back!
Awesome service from Daniel! Great food, as always, and outstanding wine. Who could want for more?
Great atmosphere, awful service. So bad that two employees saw the situation and said not my job. Just stood and drank their coffee as I waited 15 minutes to buy my wife a beautiful decanter. The concept of going above an beyond to deliver the experience the facility deserves is lacking .
Anytime I want to dine out and grantee top quality customer service and food quality, Coopers Hawk is my go to! The fresh gnocchi these guys serve is good enough to slap your grandmother! Thanks guys!
Wine tasting was great. Good wines, friendly staff, Lindsay was super. Had supper in the bar area. Food was good, hot, and fresh. Kyle was awesome. Good service for such a busy night
Great food. Great service. Yummy martinis. Best Risotto!
My second visit because the first was good. This time it was like an expensive cafeteria...my steak was warm (not hot) and the fries and veggies were cold. Companion's candied bacon was burned although they replaced it no problem. Overall, go somewhere else on I Drive in Orlando or just stick to the wine in their bar.
Absolutely love this restaurant and their staff. The food is delicious and the wine is amazing. Everyttime we come, this establishment delivers. We are repeat customers and as long as the food and service maintains. We will continue to come. Highly recommend this place.
Overall the experience here was pretty good. The first thing I noticed though was that the place was pretty loud, luckily there was a spot on the patio so I opted to sit there instead. The service was friendly and attentive. The risotto with shrimps and scallops was absolutely delicious but did find that it was a tad soupy. Delicious nevertheless though!
Great food and wine. Worthy place to dine.
Great food and the wine was perfect. We had a large group and everyone was happy with the service and their meal.
Absolutely terrible the way they treat their members awful experience been a member for several years and lately service has gone down decided to end my membership take my bottles and never ever go back to cooper hawks again try to call the general manager of the cooper hawks on International drive in Orlando never called back seems like he's never there try to call corporate and they were useless they cared less about the members. For people like me who really like wine I definitely don't recommend Cooper's Hawk.
Love coming Cooper’s Hawk with the family. the Asian Pork Tostada is my favorite plate! The Copper Hawk Ale is amazing. The service is always incredible and the food is always amazing. My kid loves the Gnocchi Carbonara.
Really like this place. They have a excellent wine selection and the food is great.
What a difference a few nights can make. The first night I visited Cooper's Hawk with three of my colleagues, it was amazing. Great service. Great food. The second time I went, I visited by myself. This time, every single wheel that could fall off, did. One, the waiter spilled my wine all over the table. Second, the salad I ordered was given to someone else at the table I was at - I sat in the bar area at a table of four with three strangers. Three, for some reason, the waiter was part phantom, so the ones who actually brought the food didn't know who ordered what, didn't know who had cutlery and who didn't. Four, and this was the part I felt important to share: the Caesar salad has something in the dressing that almost put me in the hospital. I have allergies to nuts and the only way i could get a reaction on that level is if they intentionally put nuts in the dressing, which I find hard to believe. And if they do intentionally put anything other than a classic caesar dressing calls for, they should indicate it. But service was very quick to retrieve the check and get payment. I was disappointed the waiter didn't offer to reduce the bill even a fraction for spilling my wine and confusing the salad order, and would have said something if my throat wasn't shutting.
Always love Coopers Hawk! The food is amazing and JP at the wine tasting made the experience so much better!
Had a late reservation after a movie and they were still packed. Had the Brussels Sprouts appetizer and it was so good we considered ordering a couple more to have as dinner! But, we ordered the trio of filets and the soy ginger salmon. Both were awesome. The service was attentive and very nice. The only downside to the evening was that they had the lights turned up very bright. No idea why.
The environment was very nice and clean. The menu had so much variety. This is a great location to bring your family or significant other. Very mature environment. Our waitress wasn't the best, this being our first time, it really was a bummer. I must say though the matter was handled by management in a very professional way saving our experience. This is somewhere I would definitely give a second chance.
The staff was very polite and helpful. Our waitress, cannot remember her name, went out of her way to help us on our first visit today. Food was great. Would love to come back here.
We love Coopers Hawk! It’s one of our favorite places to eat. We’ve been here more than 5 times and have always had an excellent experience. Wonderful food and service. Every meal I’ve ever had has been delicious. We love the sweet red wine. Tonight Sam was our server and she provided excellent service. My steak was over cooked and then under cooked. Ryan, the manager quickly resolved the issue and cooked the steak to my liking. Thank you, Coopers Hawk, we will both e back again!
Cooper's Hawk is not worth going to. The restaurant is extremely crowded and noisy. Bathrooms are filthy. Food was not high quality or tasteful, service is poor. We won't be going back. Don't believe 5 star reviews. Restaurants must pay to have these bogus posts. I always look first at lowest ratings!
This is a nice evening out. They have a good selection of wine and the wine tasting is a phenomenal way to taste a variety of what they have. Don't forget to bring cash tip if your doing the wine tasting, you can pay bill with a card but it won't allow the tip.
Had lunch at this location today. The food was great; our waiter (Austin S.) was very professional and the service was impeccable.
Had a great dinner for my birthday but I truly believe our server Matt made the experience so much better. Everyone at our table talked about how great he was.the food was good the wine was better. But honestly if all of your servers are that awesome we will be back a lot more. Thank you Matt for making our first time there so great.
Our favorite place to celebrate, great wines, great food (filet with Parmesan crust), and great staff. But needed to give an extra thank you to Geno for the wonderful service! He’s absolutely top notch.
Love...love...love this place. One of my favorites. Great food and good wine. You can't go wrong.
Great ambience, attentive service, delicious food! What more could you ask from a restaurant? Oh, let's not forget to mention the great selection of wine. Wine tasting in the lobby is a perfect way to pass the time while you wait for a table to help acquaint you to the variety of wines they offer. Just about everything on the happy hour (3-6p) is fantastic, surprisingly even the brussel sprouts! A great place for a casual dinner date, business lunch, or special occasion. Dress code: anything from shorts and a tshirt to suit and tie. Prices are good for the high quality food and service. Highly recommended!
Was put on hold for 10 minutes before having to hang up. Kept going to ringing and than instantly being put on hold without a hello or any greeting. Starts off this experience early with extraordinarily poor customer service.
This place is the best thing about Florida. I love that you can sample new wines and the food is so good!!!
Went in today table of 5 told her we were going to sit and eat apps until the rest of family got there they would be 20 min behind.. She a couple minutes please... After ten minuets I said is there no tables.... this is 315 in afternoon place is dead... she said it’s are policy not to sit you until your party gets here... I told here that I told you they weren’t coming for a while and we wanted to eat apps... sorry it’s are policy.... I asked for her name she said I’m Not giving it to you... so I got it from the manager who was nice and said he would seat me and it’s not there policy in my situation.... Her name is Ashley and she is a little b ..... we go there a lot as well and she has to ruin it.... manager was very nice
Amazing food and service!
It was great and service was excellent
Some of the best, fresh cook food you can get. Perfect variety of menu choices to please everyone. The wine selections are amazing and the tasting rooms are always a blast. Outside dining available at most locations. RECOMMENDATIONS: Pretzel bread, Lux Meritage, bourbon glazed pork chops and definitely join the wine club. TASTE SCORE: 5 of 5 AMBIANCE SCORE: 5 of 5 SERVICE SCORE: 5 of 5
Great wine and lovely restaurant. Great food as well and I love that you can pair your food with the wine options. Nice gift shop too.
Always love coopers hawk! Very good food at a very reasonable price. Wine is always excellent. They have the only chardonnay that I like. The unoaked chardonnay. This month they have an unoaked chardonnay Riesling as the wine of the month. Very crisp and served chilled.
Great food & exceptional service. Definitely would recommend & I plan to return. Thank you Cooper's Hawk for a wonderful experience!
Wow, the food was amazing. I had the filet mignon. The flavor was by far the best I have had. The green bean were pretty good. Broccoli, well, I don't like it, but it was cooked right. Deserts looked pretty good, but I was a bit full after the app and meal. The app was crispy shrimp, which was so good, my group had to determine who would get the last one.
You will never have a bad meal from here. I’ve tried just about everything on the menu. Best for first dates as well.
Super crowded and loud on Saturday evening... food takes a very long time to come out. Prepare to wait more than an hour for your food after you sit down at the table. I ordered a NY strip and when it arrived after 90 minutes or so, it was cold.. manager took care of it but I want my food the right way not a fix for it afterwards.
Friendly service, appetizers, main course and desserts were all delicious. We usually dine at Waterford Lakes but couldn't get reservations for 6. I-Drive was excellent and better service.
This place has the greatest wine tasting, my girlfriends and I have been here a few times for wine tasting and we have always had such a great time. Their appetizers are also delicious, we have never had any of the entrees but I would like to try one day when we’re not tasting all the different wines. I strongly recommend Cooper’s Hawks to anybody who loves wine and it’s a perfect date night spot.
The wine, food, and service is amazing. They have a wine club that I highly recommend joining; also do the wine tasting! I love lamp.
In general, mediocre food and terrible service. Our dirty appetizer plates sat on our table throughout the entire meal. We stared at our dirty plates while we ate desert. My water was filled once during the meal. My surf and turf came sat in the window for 10 minutes before they brought it out. I could tell because I ordered my steak medium rare and when it came out, it was cooked correctly, but it was all grey. The food was 2/5. This place probably gets by because of the convention center nearby, but I would never take a client here.
This was an unexpected treat. We arrived in Orlando at around 7:00 on a Thursday night in May 2018. We had spent 6 days at New Smyrna Beach and decided at the last minute to spend the night in Orlando rather than at the beach because we were leaving first thing on Friday morning. I did a quick Google search when we were on the interstate and happened upon this place. We were all more than pleased (husband, daughter, & I). My daughter is 20, but can be kind of picky. She LOVED the grilled bacon & cheese sandwich & tomato bisque. My husband got a steak, which he said was perfectly prepared. I’m vegan and I enjoyed a yummy veggie burger (house made, not a prepackaged frozen one). My daughter’s French fries were so good that I kept stealing some! My daughter & I each enjoyed one dark chocolate covered strawberry for dessert. Our waiter was AWESOME. HIGHLY RECOMMEND. It can get a bit noisy in there, but we didn’t mind. We could still hear one another conversations without shouting and the background music.
Food was delicious. Great atmosphere. Complimentary valet service. Will definitely go again.
Really nice place. Hard to make a bad choice. The wine is good and the food is great. Service was excellent and facilities were clean.
We had a reservation for our anniversary on 6/2 at 7:30, when we arrived they were slammed busy and we’re on reservation only. We waited about 45 minutes passed our reservation time, the hosts were very apologetic and you could tell every table was full. Even though we waited, our server, Mike, was fantastic. He made great recommendations and was very informative. We ended up trying the bottle of Sparkling Raspberry which was great! For it being such a busy night, all of our food was amazing and timed perfectly. Overall a great experience for a reasonable price. We will definitely be back!
So I used to live in Orlando and I LOVE Coopers Hawk. First time at this location. Got a booth in the bar, one gentleman (assuming a manager) asked if he could get us anything, I stated a booster seat and the table cleared. He happily returned with the booster seat, and never came back. No worries. We sat at the dirty table for 15 minutes, nobody came. I went to the waitress who attended to the other 4 booths and asked if we could get the booth cleared. She proceeded to give me a speech about how she only seats cleared tables and didn't know we were there. A. there are only 5 booths. B. Not all black people look alike. Yes the last couple that left may have been black, she didn't run to the bathroom and shoot out a 2 year old and came back. C. the paid check was on the very edge of the table, a clear tale tale sign the table was done. So after all this, she cleared 2 other booths, told a very nice buster to clear ours, and never came back. After another 10 minutes, we left. So a total of 55 minutes wasted (30 on the table and 25 at the table), my little one didn't get her mac and cheese and zero drinks were brought or offered to us. Meanwhile, a party of 5 who sat after us in the high tops got their waters and beverages. So, idk what played a part in this bad tale. Race? Sex? Long day? No longer my favorite restaurant .
The Bloody Mary cocktail was the best I've ever had. The "stuff" on the skewer was enough for a meal (cheddar cheese cube, olive, shrimp, Andouille sausage, tomato, pickle). The bartender was generous with free wine samples. The dinner menu is very extensive. The "surf and turf" allows 3 selections of meat and 3 selections of seafood. My choice of slices of sirloin (too fatty) and grouper (too thin and lemony) was not so great. But my companions' choices were very good (3 medallions+salmon, chicken with risotto). Banana bread sundae was delicious Upscale prices, casual attire, a fun place
I was not treated with courtesy by the guy at the reception... although I have no reservations customers deserve a better treatment... I was considering becoming a member due to a friend suggestion but after today’s experience no way.... I recognize is not a normal night since is Valentine’s day, but at least this guy should have manners since he is receiving and dealing with customers at the entrance....so I walk away without having dinner at this place...
Saturday afternoon (5/11) lobby bar is full. Only one guy pouring wine. Manager walks through bar and doesn't stop to help. Just because you wear a tie doesn't mean you can't jump in.
I am a local and decided to try this place out randomly. WOW!! The food is amazing and the restaurant's theme and setup are great. When you first walk in there is a gift shop...similar to cracker barrel's but more fancy with three full length bars surrounding the room. At these bars you may get drinks while waiting for your table to be ready or while shopping around. Service is great! Every time I get a new server I become skeptical, but I have YET to have a bad experience with one. They all try their best to hustle and go above and beyond for all of there guests and tables. Management is always visible and available in the restaurant which is something you don't see often. They are free to take any concerns, complaints, or compliments from the patrons. The restaurant has HUGE very cool looking wine decanters that you can get and placed in the middle of the table. The menu is great with a little bit of everything. Servers are very knowledgeable about the different wines and will make sure you are happy with what you are drinking by letting you taste before ordering. IT DOESN'T GET MUCH BETTER THAN THIS. I will continue to visit this restaurant as it is one of my favorites!
Great food and service. Have been there several times and always pleased. Highly recommended.
Service was ok. And that is been generous. Pricy for the food we got (really nothing was special). They definitely have no clue what a tuna tartar is. Was uneatable. And took way to long to get our food. Never got one of our appetizers.
Very disappointed with Cooper’s Hawk Orlando. My wife and I had been members at Cooper’s Hawk Tampa and always had a great experience and treated extremely well. We joined the Orlando Cooper’s Hawk and our first experience was awful. Asked to sit outside after our wine tasting, and was told by the host it was closed for the evening. It was 1:00 pm in the afternoon. After being seated we noticed people sitting outside. I asked the host and he said not to blame him, they went to the manager and the manager let them sit outside. Our service was terrible, the waitress was rude. Disappointed that we moved from the Tampa area and joined here in Orlando and it was an awful experience. Certainly not run the way Cooper’s Hawk Tampa is run. Like night and day. Going tomorrow to pick up the wine we have due and canceling our membership.
Visited for the first time last night as this is one of the advertised locations on the Magical Dining lists. I had a 9:30 reservation, which turned into an 11 p.m. seating as they had overbooked and were not turning over tables as fast as they thought they would...or at least that's the information that I was provided. Thankfully I was able to go on a wine flight that distracted me from noticing the lengthy wait. After finally being seated, I was told one of the items was not available on the list as they did not anticipate this amount of business. Okay pause...Magical Dining has been advertised for over a month now. You all had ample amount of time to prepare, and as a kitchen manager there are more than enough stores to purchase the lacking ingredients. At that point because I had not eaten all day and just drank 8 samples of wine I sat through an appetizer and asked for my check. After being told I could not substitute anything on the menu to accommodate their mistakes, I had more than enough for one night.
For this visit imma have to only give 3 usually it’s 5. This is truly my favorite place to eat. But today I was annoyed at pretty much everything. This place is usually packed so you have to make reservations especially on weekends. So that’s what I did. I also added that I wanted a booth. We arrived a lot before 7 and of course our table wasn’t ready, no biggie we waited for about 10 mins to be seated at a table, not a both. We explained that I made reservations for a booth, the hostess Simplied replied “ when ever someone gets up, you’ll be seated” or you can eat at the bar. again I was annoyed. What was the point of making reservations if we were just going to end up at the bar. Disgusted
Great atmosphere, great wine and food. It is best have a reservation, or you may have to wait. The service is prompt and friendly and not overly priced- great place for a special occasion.
The service and food at coopers hawk has always been perfect for all of the years i have been going to this location but tonight was a completely different story. Our food was incredible as usual but the service we recieved was lacking. After we finished our meal we waited for 1 hour before our server even came back to our table. In total we were there for over two hours. We had other plans after dinner but those had to get cancelled. Im usually not one to complain but this was definitely the worst experience i have had here. We will be back and hopefully not get the same server. I gave this review a 3 star simply because the food was awesome. If i could have tipped the kitchen staff i would have.
The wine samples were very informative. The service was great, the food was delicious. Disappointed the Brussels sprouts were out. Medallions were very enjoyable!
Terrible restaurant. Latin racism. Please don’t go!
I love this restaurant. Excellent food with some different additives that make it a cut above. The wine is very good with a strong selection
The menu is awesome and the food is even better. The wine is the best I have ever had. Love the place, the service and everything all together was fantastic. The drinks and appetizers were brought to us very quickly and the food was cooked perfect. I love this place.
Glad to see most folks seem to have a good experience here. Ours was not so great. The restaurant literally smelled to the point my young daughter asked to leave. The wine I had was just ok but nothing special. To be fair, they were very gracious about letting us leave without any fuss. Nice folks but our experience means we won't return.
Drinks was good food even better and Laurie my server was excellent.. I will be coming back cant wait. Hope I get Laurie again. Oh yeah sweet red or romance red whatever it's called is a must.
The food was great. The wine was sparkling. The service was perfect. All in all a wonderful dining experience!
Wine tasting and service was great, food was definitely NOT worth it. My seafood risotto had , count 'em, 4 small shrimp, as if shrimp were a luxury. All the asparagus was stalk, maybe 1 floret end in the entire dish, and the rice was soggy. For $27 this was pitiful. I told the manager and she only said, Well everyone else likes it. Small portions also. Don't waste your time, or if you have to go, just have wine and the delicious creme brulee dessert.
Mike is your friend at the bar. Excellent martini just how I like itand the flat breads are fantastic! Great service. Try the wine of the month. Or last month. One of them will work.
Went with my family last night. The ribs were outstanding!! Had excellent service & we will recommend to our friends & family. Will be back!
I'll return family next time. The place has a nice atmosphere.
Great restaurant with many gluten-free options including the delicious bread. Our waiter was friendly and informative. The food was wonderful and filling. Loved trying all of the wine samples and variety they had. Would definitely return.
Love the place.. Great wine and food...
I have not eaten there in years it was wonderful. I will Definetly go
Food is absolute perfection ❤❤❤ the service is outstanding , i love eating here however i went one time to take a friend visiting from New York we were in a hotel down the way and we were not dressed fancy , we came in dressed in lazy clothes just for a quick bite and a drink and the staff at the bar wouldnt even look at us and tried to say they dont serve pineapple juice (i get pineapple juice on a regular basis) so we left without eating or drinking anything. It was by far the worst restaurant experience HOWEVER it was only that ONE TIME and the manager did try to resolve the situation i just was too disgusted with the waitress attitude to spend my money or accept the free pineapple juice offered by the manager. Every other time i go dressed up and the service is GREAT , the food NEVER falters i mean oh man their chefs need a raise!!❤❤❤
The restaurant was clean and nice. We ordered 4 meals and an appetizer. The presentation was good. 3 of them were chicken they were heavy and oily to my opinion.. All the food was bland and low salt. The desert was good though. It was not too bad, but I expected it to be better.
OMG The food here was phenomenal i had the short ribs with Marys mashed potatoes and garlic green beans. PLEASE ORDER THIS DISH it is simply amazing!!! I soo wish they had this restaurant in Philadelphia. Oh and the wine tasting part was very exceptional. I am taking home 4 bottles lol
Loved it. Food and wine was awesome. Great seevice too. Recommend the wine tasting.
This is one of the best restaurants me and my family has ever been to! Both food and service was excellent. We had our thanksgiving dinner there, and I couldn’t have asked for anything better. If you go ask for Austin as a waiter! He was amazing and made our night special!
Fantastic restaurant if you are staying at a Universal Resort. Loved all the food and wine options. They have best mashed potatoes and a great gift shop.
Wine, food and service are excellent. Impressed for a small chain.
My wife and I have been to the Cooper's Hawk location in Waterford many times and loved it, so we decided to try the I-drive location for our wedding anniversary dinner. As usual it was pretty busy and we failed to make reservations like we usually do. The hostess had a negative tone when she spoke to us and appeared to indirectly tell us to go somewhere else in the way she notified us of the wait times. My wife had her mind set on eating here so we asked to sit outside in the patio which was 45 min. We were shocked to hear the wait time for outside was that long since before coming in we saw that there were AT LEAST 5 vacant tables in the patio, but we figured maybe people were about to be seated just as we arrived. 20 min into us waiting I walked to the patio and saw the same seats vacant, so I went inside and asked the same hostess how much longer was the wait and she said they have us down to be called in another 20 min. I asked her why and that there were plenty of available tables and she said "sometimes tables appear to be available but they aren't" I explained these were the same tables that were available when we first got in, and still with no one sitting in them, and she said they will seat us as soon as possible. Well, we waited the full 45 minutes before being called, and when we were seated, THE SAME tables that I saw available, were STILL open, so the hostess basically made us wait for 45 minutes because she felt like it. We will never go back again.
Great top notch. Very attentive great food drinks.
Wonderful wine! The private reserve (only available in the restaurant) was to die for. The service and food were excellent. We had HUGE salads that were so tasty...(trying to eat healthy). Try the blackened blue steak salad. Also, try the candied bacon and cheese platter for an appetizer...honey comb, figs and blue cheese OMG!!
Been coming back for over 6 months. The food is excellent if a little pricey. And, of course, there is the wine tasting store in the next room to make you forget about life for a while.
My Sister made reservation days ahead for a party of 4 for Saturday night at 8pm (just last night). We got there at 7:55pm and waited for about 15 mins or so at the lobby, but we sampled a glass of Wine; John Legend Colab) which was really cool. The dissatisfaction started after we were seated, 45 mins later we flagged the guy that seated us to ask about our waitress (Audri) ... He was surprised that no one had serviced our table, so he said he was gonna find Audri, But interestingly enough, no one came after that. Another 20 mins go by and we flagged down same guy, who then apologized for Audri not getting at least our drink orders... He then brought us 4 glasses of water himself and had another waitress take our orders due to Audri being busy. We placed ALL ORDERS including drinks, appetizers, and main courses... We waited another 25 mins to get our drinks. This night was already going south for the 4 of us. We finally get our drinks (we finally met Audri) glass of Moscato and Mojito, 2 beers for our husbands(btw the wine was great and the Mojito was Delicious!) My Sis and I LOVED THE MOJITO!!! Along with a pretzel bread with butter (after all that time seated, no one offered "the bread" before) About 45 mins go by again, they brought the appetizers( flat breads steack and chicken, were to die for!!!) and apologized for the delays. Audri offered a round of Drinks "on the house" for the inconvenience. We continued to wait for about another 40 mins or so then we finally got our main courses. Well Well how do I begin... My order was great, thankfully!!! However, my husband ordered the Churrasco, OMG that steak was about 3 inches long and 11/2 inch wide. We immediately asked Audri about this and her response was: we weigh the steak at 10 ounces prior to cooking, she didnt really see it when it came out so she will talk to manager and bring us another steak out. My brother in laws plate looked like soup, it was supposed to be chicken, veggies and mashed potatoes. Audri apologized and asked to replace his order, He switched to my plate; the rib tip. My sisters plate also was screwed up, she wanted her steak well done and got a med rare instead. Audri apologized and said she will have a manager speak to us. We waited about 35 more minutes, Audri asked if manager came by? NO. She then had him come out and all he says: Thank you for your patience.. we ALL ignored him and looked at each other in disbelief. He did NOT acknowledged what happened.. We finally got the replacement food out. They ate in about 15 mins, I was previously done. We got our checks. They were charging us the "round on the house ". I immediately questioned this, per, Audri, Oh my manager didnt charge the extra steak (the one they brought due to my husband's portion being 3 inches in length) yeah that one.. I told her that she offered that to us, based on our complaints and SHE OFFERED us the extra rounds of drinks, she immediately apologized and said she will talk to the manager again. Our Bill was reduced from $199 to $176. The manager brought the revised bill and while we were reviewing, he says "OK, have a great evening" and walked away.. We were in this restaurant from 7:55pm till 11:30pm. UNBELIEVABLE! WHAT A DISTASTEFUL EXPERIENCE.
Great food! Great wine! Wonderful service!
We were at CH on International Drive in Orlando and had a perfectly fabulous experience! The braised short ribs with Mary's mashed potatoes were to "die for!" The wine was out of this world and our waiter Joe couldn't have been better! He made us feel like we were special from the moment we arrived. We stopped in for a quick lunch and ended up spending the whole afternoon! The next time you are in the area be sure and choose this restaurant, and don't forget to ask for Joe ;-) You won't be sorry!
This was a very terrible experience. They had 1 server to serve a table of 12. Then our food was cold. Then our server had an attitude with us. Just absolutely disappointing.
WORST EXPERIENCE EVER!! My family and I decided to stop here for a nice family dinner before we returned back home. There was ONLY 1 waiter for a table of 12!!! There were multiple times when we had to get the other waiters attention just to place orders for our drinks. There was a long wait for our food (thank God for the appetizers) and when the food finally did arrive it was tepid. When asking the server why one of our parties food still wasn’t here even though everyone else’s food was on the table for 15 minutes she just responded “ok” and walked off. We then found out they ran out of fish and chips which someone at our table ordered. We had to talk with 2 managers just to get the matters resolved as well as send 3 orders back.
Tonight my husband and I experienced our first visit to Cooper’s hawks and I must say the experience was remarkable!! From the moment we pulled up to the end of our date night!!! Valet was amazing! The hostesses were amazing, but most of all stephen with a (ph) was the best waiter!!! He made our experience extra special! He was genuine respectful and all around a people’s person! Because of him we will be back!! And I will requesting him!! O and the food, wine, n beer was delicious!!
Aisha was so AMAZING!!! She is UNDOUBTEDLY the ABSOLUTE BEST server at Cooper's Hawk. She's personal, knowledgeable, professional and so detail-oriented!
The service was amazing, the environment is nice. This is an upscale restaurant but the food was just not good. For the price we paid, I couldn't justify anything more. The burgers were bad, the salad was ok, the chicken was undercooked, and the lemonade was subpar. It was pretty bad but because the service was good, I'll give them 2 stars
Absolutely disgusting. If I could rate 0 stars I would. Don't go if you're on holiday. The waitor was lazy and ignorant after realising we'd come from the UK on holiday and after receiving really slow service and awful food, the waitor cut one of our cards in half because we didn't tip 20%.
I'll return with my friends. The bill was fair for the quality of food.
Amazingly great food and drinks. Great atmosphere!! Great place to go!
My wife and I decided to go here for our anniversary and it was absolutely great! Our server Claire was amazing and always making sure we were taken care of. The food was great and the portions were much larger than expected (we did the Magical Dining which you typically expect smaller portions). One thing to be aware of is that if you make them aware of your celebration and they bring you something special to help you celebrate it, it will be added to your bill. A TGI Fridays this is not and honestly I expected to be charged so it was not a big deal. I have also never seen such an attentive management staff as there was always at least one manager in eye sight and each of them stopped by to wish us a happy anniversary. The wine here is also amazing and I am not a huge fan of wine normally, but that's probably because I do not really know what good wine is. We would gladly go back here to try to normal menu and try more wines! Highly recommended!
This is not a 4 as per ratings. Appies were good but all 4 meals at the table were sub par at best. Slow service too. Stupid decanter used to pour wine was an attempt to sell you the decanters in their "wine tasting gift shop". All 4 of us were disappointed with our meal and dining experience. One word to describe is dissappointing.
Worse experience of my life. We are from Colombia and Brasil and were discriminated tonight. We had a wine tasting and then got a table to have dinner and the manager refused to serve us a bottle of wine. He said we could order food but he wouldn’t give us wine which was already included in the membership. They are slow, the lady that was serving the wine at the tasting was dropping everything and not giving any explanation. They are completely different than the other restaurants from the chain. The lights were so bright. Usually the ambience of Cooper’s Hawk is great, sophisticated and the service is excellent but this location in particular was terrible from start to end.
Nice building structure design & decor. Very modern But i thought the food was just okay. Nothing out of the ordinary. The manager was very friendly. But our server not so much
Great food and service. Beautiful ambiance.
The food and the service were magnificent! Everything came so fast and everything was delicious. I reccomend the calamari, it was the best I ever had!!
Good food, good wines, a great way to learn more about wine. We were a large group and food and service were excellent.
Awesome experience. We stopped in for a couple of drinks and appetizers after a day at Universal Studios. The food, drinks and service is the best we've enjoyed on our ten day trip. Love this place.
Amazing first time!! Servers were awesome, environment is good, food was even better. Love the customer service. Highly recommended. #romantic #naturalwine #happyhour
A perfect place to celebrate our wedding anniversary. We started the night with Blanc de Blanc champagne, and continued on with Cooper's Hawk Pinot wine. My wife had crab cakes and I had chicken piccata. Both were wonderful. For dessert we had chocolate cake and key lime pie. Great service and atmosphere. We will visit the very interesting wine tasting room on our next visit. Back again to celebrate a birthday. Lots of people having dinner or enjoying the wine tasting area. This is a very popular place. We had another great experience.
OMG this one of my favorite restaurants and I will not go anywhere else but this location on International Drive. I have never experienced bad service. The Food service staff waiters, waitress , chefs, hostess EVERYONE PHENOMENAL ‼️ Today the were pack and the beautiful hostess still work me and my two children in to sit on the patio my food order took longer than anticipated. I didn’t have to say a word because Nicole R and the manager Kyle was on it. They were very professional and apologetic and offered me some kind of free compensation of desert or other. I have not experienced TOP Notch Service like this in a long time they definitely made my kids and I day even better from my daughter dance recital today thank you guys .You definitely Rock ‼️
Really disappointed. Our first visit was so good, but this second visit will deter us from ever coming back. It was extremely busy so the service was really bad and slow. They notified me pretty late that they ran out of what I ordered. They suggested something else which turned out to be an appetizer portion for the same price.
Lindsey at the wine tasting bar is always very nice and provides excellent customer service every time we go. We love he food here and the wines are excellent.
I love it here! Love the atmosphere, good food and even better wine. It’s a great place for date night or just a night out with friends
Awesome food and staff! Highly recommend for any occasion.
The food and wine is fabulous! I ended up joining the wine club as well. I haven't had anything on the menu that I didn't like.
It was very great atmosphere . A special night for my wife and I. (Baby). It was a party of 4 . The wine was awesome. Service was (Simone E) great even down to the person seating and pouring the refills.We normally go to the one in Waterford Lakes. 3 out of the four of us ordered the Salmon. Somehow two Entrees came out first by the time my buddy and I received our food our wives were all most done. The sever said she'll bring it to the Manager attention. He walked by the table an took an plate off never said anything about what took so long apologize nothing. We were not tourist. That was the way i felt. I still have 15 Bottles there for me. We will return but not at that location.
We went as members hosting a group of 6 It was a fun tasting, followed by dinner. Everyone seem to enjoy!
Always a great place to go. Well worth it. Sam in the bar is fantastic.
Place was amazing food was great Service was hands down perfect couldn't ask for a better date night
Love love love dining here!! The food is great and reasonably priced! They have a daily (weekends included) lunch menu, happy hour is only Monday - Friday!! The pretzel bun that the give the table is always so fresh, warm, and perfect!! Food has excellent flavor. The most important part is the wine! The Wine Tasting of course is fun, but the wine has an excellent crisp and refreshing taste, lots of selections! If you are local I recommend purchasing the membership! You can drink a bottle while you dine of course, but also choose bottles to bring home and indulge in other fun experiences nation wide. All price points are reasonable, food and wine! Please visit!!
Great meal, excellent service. Iesha was a fantastic server. Tuna Sashimi (fresh, light, refreshing with a kick) Calamari (different from the norm, a must try) Churrasco Steak and Mexican Drunken Shrimp with extra veggies, no potatoes. (Perfectly cooked, full of flavor, crisp veggies.) Crispy Asian Pork ("I wish I knew how to make it myself"). Shrimp and Scallop Risotto (very flavorful, shrimp and scallops were cooked perfectly).
We had a small wedding reception here this week and could not have been more satisfied. The food and wine were excellent, as always and our server Chelsey went above and beyond all expectations to insure that we had everything we needed. Thanks for a great time.
Over Priced, Wine was just average. Food was disappointing and way over priced. Roasted Vegetables were beyond burnt. Mashed potatoes were under cooked with big chunks of raw potatoes and full of skin which I don't mind unless it's to the point of where there is more skin than potatoes.
Terrible service. absolutely rude front line receptionist. over 1 he waited with reservation
My wife and I discovered this place in Orlando. We are both now 2 bottle members. This one is amazing. Nice pours on the tastings. Staff is very friendly. You really can't go wrong here. Food is delicious. Go now. You won't regret.
Cooper’s Hawk is my restaurant of choice! Great food and wine, you can’t go wrong. Our waiter Nikki was so attentive and great at offering recommendations based on our wine preferences. Cant wait to visit again soon!
Always a wonderful time. Great wine. Yummy food. Bartenders Miguel and Mike make happy hour a fun time.
Let me just start by saying that we made a reservation at this restaurant based on the food reviews, that the menu looked amazing and that it said it was child friendly. Our reservation was made for 9:15 pm as we had member of our party flying in from London and wanted to make sure we'd have enough time to get there. They arrived early so we called the restaurant at 8pm to ask if we could come early. Unfortunately they couldn't accommodate this which is fair enough. So we waited around and got to the restaurant at 9:05 and we're very hungry and ready to eat. We were told that our table wasn't ready and that we had to stand in the extremely busy lobby and wait. (There are no chairs so you have to stand) Keep in mind two of the members of our party are very young children. Since we were 10 min early we accepted this. At 9:15 my husband asked the hostess what was happening with our reservation since we were very hungry it's late and have he children with us. The lady said that she could not say when our table would be ready, it could be anywhere from 15 min to 1 hr because they wouldn't let the people sitting at our table know that they needed the table. My husband asked so you can't let people know when they arrive what time you need the table back by. And she laughed it off. He then asked what is the point with allowing people to make reservations then? And again she had no answer and laughed it off. This is such poor management and a COMPLETE waste of our time. We had waited around, our children was hungry and now we had to keep waiting in the increasingly busy lounge. We ended up leaving and going elsewhere. I have worked in restaurants before and this is completely unacceptable. I wouldn't never recommend anyone to make a reservation here or support this restaurant.
Food and service was awesome! Daniel was our server and he was wonderful. Food was fresh and priced reasonably. I had parmesan crusted filet, crab cake, garlic green beans and roasted mashed potatoes.
Great experience. Great service. Food was great. My girlfriend received two free samples of wine and then order one of the Cooper Hawks red wines. She loved it. Only reason I wouldn't do 5 stars is I really do not believe the food is worth as much as they charge. For two people. Just two dinners. No appetizers. One glass of wine. Like $75 it's good but I'm not too sure about that good. Would possibly go again on special occasions
Great time. Server Haley was excellent. Loved the ice wine cheesecake dessert.