Reviews of Brownell Travel (Travel Agency)

Brenda Edwards

Sherrie Coffey and team planned the perfect mother/daughter vacation to Italy! She listened to our wishes and developed a fabulous itinerary. The trip went without a hitch! Sherrie exceeded our expectations! I will definitely use her and her agency again.

Nancy Wells

Pure ultimate, personal service. No detail too small. We travel with so much confidence knowing they are there too help if needed. What you pay in fees, you get it back in spades with room upgrades, hotel credits and personal attention. It's hard to think about traveling without them!

Wil Cooper

Brownell did an excellent job booking a hotel stay at the Mandarin Oriental in Washington, D.C. for my son and me. They connected us with the wonderful concierge service there who was able to book us a lunch we were unable to get otherwise, as well as tickets to Lincoln's Summer Cottage. Brownell's Virtuoso perks included a food/spa credit in addition to breakfast each morning at the MO restaurant downstairs or continental in-room dining. What a treat! Would recommend Brownell again, even for a straight-forward, domestic hotel booking!

Ryan Tucker

I just deliver food to that place, but they by far have the best reception room of any other office I've been in. They have like a stone statue, flags, paintings, and a full kitchen stocked with what looked like fuzzy alcoholic drinks. Also they tip pretty well, so I'd recommend advertising to them if you do catering. I don't actually know what they do there.

Nancy Wells

Pure ultimate, personal service. No detail too small. We travel with so much confidence knowing they are there too help if needed. What you pay in fees, you get it back in spades with room upgrades, hotel credits and personal attention. It's hard to think about traveling without them!

Wil Cooper

Brownell did an excellent job booking a hotel stay at the Mandarin Oriental in Washington, D.C. for my son and me. They connected us with the wonderful concierge service there who was able to book us a lunch we were unable to get otherwise, as well as tickets to Lincoln's Summer Cottage. Brownell's Virtuoso perks included a food/spa credit in addition to breakfast each morning at the MO restaurant downstairs or continental in-room dining. What a treat! Would recommend Brownell again, even for a straight-forward, domestic hotel booking!

Ryan Tucker

I just deliver food to that place, but they by far have the best reception room of any other office I've been in. They have like a stone statue, flags, paintings, and a full kitchen stocked with what looked like fuzzy alcoholic drinks. Also they tip pretty well, so I'd recommend advertising to them if you do catering. I don't actually know what they do there.

Cheryl Gilliam

Everyone is friendly, very helpful, and very knowledgeable

Jerry McWilliams

Sherrie Coffey and Brownell made our recent trip to Italy wonderful! She and her staff were extremely knowledgable and thorough. They took care of all the details for a fairly complex itinerary, involving five destinations with multiple departures by plane, train, boat and auto. It was seamless! I would recommend this team to any traveler! Jerry & Donna

Rob Bourne

Wendy Buckingham is amazing!

Larry Cain

Laura Patterson was very patient to help me get everything scheduled just as I needed.

Cheryl Gilliam

Everyone is friendly, very helpful, and very knowledgeable

Jerry McWilliams

Sherrie Coffey and Brownell made our recent trip to Italy wonderful! She and her staff were extremely knowledgable and thorough. They took care of all the details for a fairly complex itinerary, involving five destinations with multiple departures by plane, train, boat and auto. It was seamless! I would recommend this team to any traveler! Jerry & Donna

Rob Bourne

Wendy Buckingham is amazing!

Larry Cain

Laura Patterson was very patient to help me get everything scheduled just as I needed.

Caitlin M

This review is to address the unprofessional experience I had with Katherine Norton at Brownell Travel Agency. We chose Brownell for our honeymoon after extensive research on their 5-star reviews; however, our experience was anything but that. After 4 months of planning my honeymoon, one day after an in person meeting that I felt went very well, I received an email several hours later from Katherine telling us that she was dropping us as clients without any explanation other than we were “not a good fit for Brownell”. We were blind sighted by this email, since during out meeting Katherine expressed a desire to continue working with us to meet our goals even offering for us to come back to the office for additional meetings. She was completely two faced and left us scrambling to plan a honeymoon without any connections or plans within 3 months. With the experience we had, we would NEVER recommend Brownell Travel to any of our friends or family. I am shocked by the way we were treated and the lack of professionalism exhibited by this company. Also, it should be noted they will charge you a $300 fee to work with them, which I later found out is not standard and most travel agents will never charge a fee.

Nick Whatley

Brownell planned a special birthday trip and booked a hotel for a business trip, and my Advisor took each trip to the next level. Brownell is one of the most professional companies I have ever worked with, and their knowledge and industry relationships cannot be beat. Highlights from my birthday trip in Chicago include an upgraded room at The Peninsula and a chilled bottle of champagne and cake waiting when I arrived. When I returned to Chicago for business a few month later, I didn't expect much from a simple hotel booking, but I was wrong. Brownell is a Four Seasons Preferred Partner, and I was upgraded to a gorgeous 1-bedroom suite with a sweeping view of Lake Michigan. Plus in both hotels I had access to Virtuoso amenities and was treated like a VIP! If you need a hotel booking or are planning a big trip, Brownell is the agency to use!

Caitlin M

This review is to address the unprofessional experience I had with Katherine Norton at Brownell Travel Agency. We chose Brownell for our honeymoon after extensive research on their 5-star reviews; however, our experience was anything but that. After 4 months of planning my honeymoon, one day after an in person meeting that I felt went very well, I received an email several hours later from Katherine telling us that she was dropping us as clients without any explanation other than we were “not a good fit for Brownell”. We were blind sighted by this email, since during out meeting Katherine expressed a desire to continue working with us to meet our goals even offering for us to come back to the office for additional meetings. She was completely two faced and left us scrambling to plan a honeymoon without any connections or plans within 3 months. With the experience we had, we would NEVER recommend Brownell Travel to any of our friends or family. I am shocked by the way we were treated and the lack of professionalism exhibited by this company. Also, it should be noted they will charge you a $300 fee to work with them, which I later found out is not standard and most travel agents will never charge a fee.

Nick Whatley

Brownell planned a special birthday trip and booked a hotel for a business trip, and my Advisor took each trip to the next level. Brownell is one of the most professional companies I have ever worked with, and their knowledge and industry relationships cannot be beat. Highlights from my birthday trip in Chicago include an upgraded room at The Peninsula and a chilled bottle of champagne and cake waiting when I arrived. When I returned to Chicago for business a few month later, I didn't expect much from a simple hotel booking, but I was wrong. Brownell is a Four Seasons Preferred Partner, and I was upgraded to a gorgeous 1-bedroom suite with a sweeping view of Lake Michigan. Plus in both hotels I had access to Virtuoso amenities and was treated like a VIP! If you need a hotel booking or are planning a big trip, Brownell is the agency to use!

William D

Brownell planned an incredible trip to New England for my wife and me. Brownell’s level of professionalism and deep knowledge of the destination was extremely impressive. When something came up a week before the trip, we had to postpone our departure by a day. Our Coordinator quickly made the adjustments to the itinerary without a hitch, avoiding what would have been a stressful situation had we booked on our own. Brownell is a Four Seasons Preferred Partner and in the Virtuoso network, so we had upgrades and added amenities throughout the trip and were treated like VIPs. The view from our upgraded room at the Four Seasons in Boston was amazing, overlooking Boston Common and the Public Garden. The White Barn Inn in Kennebunkport was beyond our expectations, with another upgrade, a spa experience and an unbelievable dinner. Each Maine hotel had its own ambiance, from the rustic structure of the White Barn Inn to a wide-angle view of the ocean at the Inn by the Sea. The Inn at Sunrise Point was an especially inviting place with wonderful breakfasts served by the owner and cozy, warm accommodations in a cottage with a private deck looking out on beautiful West Penobscot Bay. Our Brownell Travel Coordinator did a fantastic job for us, and we can’t wait for Brownell to plan our next adventure!

christy st. john

Brownell was a pleasure to work with and did a great job planning our Iceland trip. Deborah Barth and Sam Holloway were responsive and efficient in handling our requests and any issues we had. Only a minor issue during trip that was ultimately reconciled. We had an amazing adventure that was planned seamlessly. Thank you Deborah and Sam for all your work!

Mike Morgan

Thank you Brownell for arranging our wonderful Alaskan vacation. Sherri and Ashley took care of all the details and kept in contact with us throughout the process. They made sure we had everything we needed. The process and the vacation were hassle-free. Thank you. Mike & Terri Morgan, Hoover, AL

William D

Brownell planned an incredible trip to New England for my wife and me. Brownell’s level of professionalism and deep knowledge of the destination was extremely impressive. When something came up a week before the trip, we had to postpone our departure by a day. Our Coordinator quickly made the adjustments to the itinerary without a hitch, avoiding what would have been a stressful situation had we booked on our own. Brownell is a Four Seasons Preferred Partner and in the Virtuoso network, so we had upgrades and added amenities throughout the trip and were treated like VIPs. The view from our upgraded room at the Four Seasons in Boston was amazing, overlooking Boston Common and the Public Garden. The White Barn Inn in Kennebunkport was beyond our expectations, with another upgrade, a spa experience and an unbelievable dinner. Each Maine hotel had its own ambiance, from the rustic structure of the White Barn Inn to a wide-angle view of the ocean at the Inn by the Sea. The Inn at Sunrise Point was an especially inviting place with wonderful breakfasts served by the owner and cozy, warm accommodations in a cottage with a private deck looking out on beautiful West Penobscot Bay. Our Brownell Travel Coordinator did a fantastic job for us, and we can’t wait for Brownell to plan our next adventure!

christy st. john

Brownell was a pleasure to work with and did a great job planning our Iceland trip. Deborah Barth and Sam Holloway were responsive and efficient in handling our requests and any issues we had. Only a minor issue during trip that was ultimately reconciled. We had an amazing adventure that was planned seamlessly. Thank you Deborah and Sam for all your work!

Mike Morgan

Thank you Brownell for arranging our wonderful Alaskan vacation. Sherri and Ashley took care of all the details and kept in contact with us throughout the process. They made sure we had everything we needed. The process and the vacation were hassle-free. Thank you. Mike & Terri Morgan, Hoover, AL