My friend and I were looking to get small matching tattoos on our inner arm while she was in town for the day. We went to Atomic Heart on a Saturday at around 4:30pm and it was empty other than one guy getting tattooed. We walked up to an older lady behind the counter, she didn’t greet us right away, but we told her we didn’t have an appointment. She asked what we wanted done, so we showed her our picture. She looked at it for a second and then quickly said, “Yeah I can’t do that today.” Didn’t try to offer any alternatives. Didn’t really seem to want our business, to be honest. We were both like, “Oh.... okay. Well, thanks” and left. To me, it felt like why even ask to see the picture if you didn’t have the time to do something as simple as we were asking?
I can’t say the tattooing was bad or anything, but the customer service aspect is still just as important in my opinion. It’s unfortunate that my friend and I couldn’t get the tattoos we wanted at a shop we were genuinely excited to visit. I hope that no one else has this kind of experience because I think Atomic Heart is better than what we encountered today.
** Edit after response from the owner**
Yes I was disappointed that we weren't able to be worked in, but that's not the reason I left the review that I did. I understand that set up and tear down takes time. I understand that you have appointments to consider. What I did not understand, however, is why in my "one minute nine second experience in your shop" you couldn't simply communicate the dismissal of us as walk-ins like you did in your response to my review. You could have said literally anything that you just wrote... but you didn't. My friend and I felt awkward and uncomfortable, so I wrote my review to share this experience with YOU more than anyone else. Even though I was only in your shop for 69 seconds by your account, you should be mindful that a bad impression can be made in less than seven.