My wife went in for comprehensive mental health with counseling and medicine management. The counseling seemed to be going well, however she was told her appointment with Cindy, the family nurse practitioner, would be over one month out. We took it in stride and scheduled it, letting them know in advance, my wife would not be able to meet for a full hour and would only be available 45 mins (she works next door).
She went to a subsequent counseling appointment and confirmed her appointment with Cindy. The morning of the appointment with Cindy, my wife was notified from the front office that there would not be enough time, and that she would need to reschedule.
It was a poorly coordinated process at best. If they truly cared about their patients, then they would be more compassionate in the level of service they provide, and certainly be more accommodating in getting the intake forms to the patients prior to "the morning of", and certainly not reschedule or bump a patient after waiting over a month to get in.
We had two decisions, reschedule and wait another month because of their mistake, or go to another clinic that will provide the level of service we deserve and need. We chose the latter. If they claim to be professionals, then they need to demonstrate that and not drag those who are suffering along for the ride. I would never recommend this clinic. Do yourself a favor and go elsewhere. If it is family, marital, or step-family counseling, get a Licensed Marriage and Family Therapist (LMFT) that is systemically trained.