August 2018
I was traveling a great distance, in a tight time frame, to Cool Springs MD in Chattanooga. I had a doctor's appointment in Nashville in the morning and departed Nashville as soon as I was finished, but realized en route to Chattanooga that I would just make my Cool Springs MD 1:30 appointment time. Cool Springs MD had let me know in a phone call earlier in the day that I would need to visit Designer Drugs prior to my Cool Springs MD appointment to pick up the prescription necessary for my medical treatment. Since I was driving, I had my mother call Designer Drugs and ask if we could monetarily compensate an employee at Designer Drugs to deliver my prescription to Cool Springs, MD to save me the extra step (time) that it would take me to pick up the prescription. My mother spoke to Adam, a pharmacist at Designer Drugs, who not only refused to accept any payment from us, but took time from his lunch break, got in his car, and generously delivered my prescription to Cool Springs MD. When I called later to thank him he was extremely gracious about it, and only kept repeating that he was glad to help me, and happy that I got the the medical help I needed at Cool Springs, MD. I asked to speak to his supervisor, and when Cassandra came on the telephone and I expressed my gratitude for Adam's above and beyond response to my need, she also expressed that she was just glad that Designer Drugs was able to help me. It was a unique situation, and I am not sharing it to encourage patients of Cool Springs, MD to not pick their prescriptions up prior to their appointments, but I do want to let future Designer Drugs customers know that an amazing employee, Adam, is part of the team serving them. Thank you!