Reviews of Juro's Pharmacy Health and Wellness (Pharmacy)

Dana Bishop

Great team that offers great service. I like the fact that they know all of my prescriptions and how they react with each other. That knowledge allows them to give me great direction and advise while taking medications.

Alsa Photo and Film

Juro's is a local pharmacy -- not a chain -- that has great customer service and the experience that comes from many years in their field

Kevin Murray

When you think about personal service from people who care, this is the place to go. Juro's has been our source for top quality vitamins and filling prescriptions. With kids in sports, we also go to Juro's for first aid kits, ankle braces and bandages. We love Juro's!

Ruth McLean

I just found out that a prescription I have been getting filled the last three years from Juro's compounding pharmacy has contained an ingredient I had called and asked Mark to not include. This was my third call to this pharmacy about including ingredients that I had specifically requested not being included in my prescriptions after I had an anaphylactic experience in the middle of the night with a different compounded prescription. When I pointed out how this could be serious for others, even life-threatening, he showed little concern. I have been a long time customer... Maybe over 12 years. I am so disappointed at the lack of concern and care about customers' prescription ingredient requests. Mark was not empathetic and did not even apologize except at the end of the call, he abruptly said, "sorry, bye" and hung up before I could say good bye.

Gail Flynn

Helped me get a replacement part for my C-pap mask. I was from out of town and they were extremely helpful. Thank you, new/old girl.

T Hancock

Very rude customer service. Absolutely lie about refunds. Go anywhere else, it can't be as bad.

Nathan Matelich

Best pharmacy in town! My wife needed a very specific medicine made by a compounding pharmacy while she was pregnant and Juro’s was the only one in that could help her out. Great customer service and great people!

Kelsey Housman

I have had multiple detailed conversations with both the pharmacists and the technicians at Juros regarding a compounded medication for my mother. They have been excellent to work with to say the least. Their communication style is incredibly kind, caring and importantly to me, efficient. They allowed to seamless delivery and payment of the medication for my mother whom lives out of town, they allowed me to badger them with unending questions, and have been kind and caring along the way. Being a provider in the medical system myself, I really look to individuals that care for their patients in the same way I care for mine. A large shout out to Karissa, whom provided me with research and literature on the medication as well as personal testimonials that helped me make an informed decision for my mother. I will continue to support them and they will always have our business!

Dyann Romeijn

Wish there were more compounding alternatives!

Josh Dowden

The owner of this store is a godsend. She has the best staff and a wonderful selection of goods for reasonable prices. Very friendly, very accommodating, especially for me being in a rush and being out of town and ESPECIALLY because I had no idea what I needed until I got in there. Thank you so much, Jen and Juro's!

Lynda Kaye

I’m so blessed to have Juro’s take care of all my durable medical equipment needs. The personnel in respiratory are fantastic in that they provide not only the information I need but also they follow-up. Who does this anymore? Not too many places. I’m very impressed with the high quality of care.

Miranda G

Call ahead if you need to use insurance. Other wise they are very helpful and have many products you can't find anywhere else in town

Michael Hass

The show Cheers comes to mind when I think of Juros. When I walk in it seems like everyone know me and that I am their number one client. This amazing customer service makes Juros the only Pharmacy that I will use.

Jerry D

UPDATE: Juro's called me to ask me how they could make things right. I was very impressed with this effort. They took responsibility for their part of the problem. They explained the medicine better, and I understood the cost. I appreciate the integrity. Original review: Got a tiny bottle of liquid antibiotic for my cat. It was 1/2 full. Not even a syringe to measure and dispense it with. Called and was told they "forgot". Be happy to give me one if I drove across town. Cost me $63. I called my vet and made sure no more orders were called to this pharmacy. Too many options online. Seems like a license to steal.

Marley & Me

So compression socks were covered by insurance however they made me pay a copay which billings clinic doesnt do... Plus they try to market to you.. Very unprofessional.

Greg Dalgren

If you love being called from their billing center day and night from a foreign country threatening to turn you over to collections when you owe them nothing this is the place for you. Then when you drive 35 miles to inform the manager about it she treats you like human waste. Go anywhere else.

Christina Robuck

Not happy with the damn billing department!! LAZY!!! ITS NOT EVEN WORTH 1 STAR!!! WOW!!!!!

Gary B

This place has very poor hours to provide customer service for people out of town and work for a living. No weekend hours, close at 6 during the week, don't open until 9. It has poor parking,

Kelly Simmons

Unless you have no choice but to use this pharmacy, I would highly recommend you go anywhere else. I'm one that has no choice and I dread going in there. The medicine I get is liquid and they keep putting it in bottles that leak. This time the script (liquid) was in a pill bottle and already leaking when I picked it up. When I said something, I was treated like I was the problem! I told them I would pay more for the proper bottle if that was their issue. I'm currently looking for an online company. Businesses complain when we won't shop local, but if I'm going to be treated like that...

Rod Hankel

Very helpful and knowledgeable staff. Answered all questions regarding a CPAP device. Great customer service and they follow up afterwards to make sure you are satisfied.

xixal

Time-consuming but overall helpful staff

Eric H

They're very careful with getting prescriptions right, however this does seem to result in them taking longer to fill prescriptions. My fills tend to take about two days longer than their automated system estimates.

Kendra Bruget

The best pharmacy in Billings! The owners are ready to help with any question and to solve custom requests.

Leslie Cooke

When I had a family member injured in a car accident, they were so helpful in recommending things we would need, and showed a lot of respect for our budget and what our insurance could help with.

Steven Stockdale

Needed to get a shower chair for a visiting family member and a transfer board. We were shown a couple of options and provided with exactly what we needed.

James Day

Good selection of medical equipment

Roxie Brenner

One of the ladies was dressed like she should be working a street corner, made the experience very uncomfortable. Was there to get compression socks, which were so tight and impossible to get on that one ripped. They then tell us there is a special sleeve to help put them on.. thanks for not starting with that option. The best pary, we still had to pay $89 for the socks. I'm sure the manufacturer works with Juro's and would have replaced the socks....

Sean Khan

worst customer service,Please be advised not to rent any medical equipment ,they don't refund or credit your money.

Susan Weston

My doctor gave me a prescription on June 20th for compression socks and the nurse said to try Juro's. I went there after work to pick up the socks. The saleswoman, Rhonda, told me that the script would not cover the socks and said she would have to measure and order them, but that they would have to be paid for first. She measured my leg and said she would call the next day, June 21st, with information regarding how I could at least get the amount applied toward my insurance deductible and to see if I was sure that I wanted to buy them. I never heard back from her until the 27th when she called to say the socks were in. I went ahead and purchased them, but regret having done so. Rhonda had told me the socks would be so snug that I would need a sleeve to help pull them up, but that it would be provided with the socks. The next morning, the 28th, I pulled them on - without the sleeve - and they slipped down the whole day. That evening I returned to Juro's and let Rhonda know what was happening. She said the one day of usage was dramatic and that in a couple of weeks I would need a smaller size. Interesting information to my husband and I since I'd been wearing over the counter compression socks for almost a month and there had been no 'dramatic' change in one day. I told her that I was not able to spend that kind of money in two weeks. She then said I needed adhesive so I spent $12.95 on adhesive. The next morning, the 29th, I used the adhesive and they stayed up, but the extra length in the sock slipped down and collected at my ankles, leaving very tight roll marks. I took pictures hoping to show Rhonda and get re-measured for a new set that fit properly. I called Rhonda the next morning, the 30th, and she said she thought maybe the socks were defective and would talk to the owner Jenna and have her call me. I did not receive a phone call from Jenna on Friday so I called the manufacturer, Juzo, and left a message. Juzo called me back and said they could do nothing that I had to deal with Juro's. After waiting a week with no word from Jenna, I called and spoke with Rhonda today, the 8th. She asked me how the socks were doing and I reminded her that I had already told her I could not wear them after the second day. She said that she would call the Juzo rep and when he was in town he would check them out. I told her I was done playing the waiting game and was going to return the socks. She said they would not take them back. My advice to you who are reading this is to find a business that treats you fairly and responds to your concerns in a timely and responsible manner. I will donate the misfit socks and take the $60 loss. But I will NEVER set foot inside Juro's again, and hope that others will take great care to shop around before choosing Juro's. And if there was a way to give this a minus 5 Stars it would still be too many stars.

Terry Kantner

I'm sure that every business has it's own practices that set it apart from the rest of it's peers. I will say that the reason I was sent here by the hospital is because Juros is the only compounding pharmacy in Billings. This means that they mix the ingredients of prescribed medications to make them. Good job, glad you provide a service to our community. Their business practice that is aggravating is that they WILL NOT start making a prescription until they have money in hand. I don't think that they tell the hospitals that use them of this practice because my ER nurse tried calling ahead to get my pain medication started so I could get it ASAP. Instead, my spouse spent a long time "discussing" the medication with the pharmacy, who wouldn't have it for 24 hours . They stated they could switch to a similar but different medication and I did get something in the same family of pain meds, but with ingredients that cause discomfort for me. It literally became a $65 pain.