Reviews of AAA Termite & Pest Control, Inc (Pest Control)

Caryn Myers

Abrubt but efficient on the phone so much so that it didn't occur to either of us to transmit address info until within an hour of the first appointment. Specialist was as my residence for less than 15 minutes, I was ready to break things open, do an investigation, talk about what creature was actually my problem, and the unique eccentricities of some of our rodent population in my spacious country area, (immune to most poisons) in the hopes of a direct, efficient, and targeted approach, and instead received a random throwing about of poison cubes in my crawl space and a few haphazardly placed enclosed blocks indoors. (irrelevant, they weren't inside the house, they were in the crawl space and insulation only). He didn't ecven attempt to ascertain the rodent's means of entrance & exit. When I called for help a few (4-5) days later I was literally blown off with "it takes a while" and when I called a few weeks later (because I was being patient) my appointment time was changed last minute, after I had rearranged work for the original schedule, prohibiting me from being there. When I asked for it to be put back the way it was originally scheduled, I was instead offered a refund. Apparently Customer Service is beyond TripleA, because when I called back and asked to speak to someone managerial, at a DIFFERENT NUMBER, the same fellow hung up on me after reassuring me of the refund. I wanted the pests gone, not a refund. Show up with Quality or go home Triple A.