Reviews of Massage Envy - Country Club Plaza (Massage Therapist)

corita mathews

I had a great experience my first visit.my masseuse was Ernest and he was awesome.

Janette Sims

This company is shady! Do not get in contract with them! They take your money and rip you off. I was told by one of their customer reps in order to transfer one of my sessions, I had to leave the person’s name and number. I did that. The person never called and booked the appointment. I was charged for the session anyway. The customer service is lousy. They made a mistake and wouldn’t correct it!

Dane G

Wonderful experience here with the skilled and professional staff. Will return again

Tiffany Maye

I ride a motorcycle from Ohio to Kansas City once a month for business, and my muscles are usually pretty sore by the time I get here. This time on my second day here I decided to get a 90 min massage at this location with Stephanie and it was honestly the best massage I’ve gotten in SO long!! I often leave massages feeling less satisfied than I would like, but that wasn’t the case with Stephanie! I’m definitely going to be returning here to see her each month while I’m in town.

Kristine Fotland

Love the Therapists here!!!

Hani Daifallah

Ok

Pamela Calvert

Love this placw

steve smirnes

It's fine for what it is

Jackie Hatfield

So impressed with everything about this location! They really go above and beyond! Bernie gives the best massage I have ever had! Kepia one of the managers was not only professional, but demonstrated excellent customer service. This is definitely a spa that I will recommend to my family and friends!

Steven Smirnes

It's a massage envy

Bryan Wohlwend

Good massage and inexpensive considering!

Walking Man

LaKesha is the best for deep tissue massage.

Marcus Reid

Great friendly service

Kristen Robinson

This location has gone down hill fast. Its a fight to get anything accomplished.

Paul Hahn

My wife and I have never felt better. Terry and Bree are amazing!

Josh

I thought it would be awkward but it wasn't at at. I'm a construction worker and I have a lot of persistent aches and pains so my girlfriend bought me a session as a gift. The masseuse was extremely professional, was able to reduce my muscle soreness significantly. I left feeling light as a feather.

Glynite Construction

Our therapist had cold hands

Trenton Norman

Misleading booking and unreasonable cancelation policy. When I booked the appointment the same day they mislead me about the time required to travel to the location. Then when it became impossible for me to make it in time they told me they would charge me half the cost of the appointment even though I made the appointment that day. To top it off, they had booked me a more expensive longer appointment than we discussed. I have been a Message Envy member for roughly 4 years and have visited locations across the US. This is the first time I have been mislead like this and taken for a ride. Very disappointing.

Estelle Strother

I had Leslie as my massage therapist, and she is an amazing Therapeutic massage therapist. I was having trouble breathing due to the various adhesions and muscle spasms. Leslie knew what to do and did it very well. I feel so much better!

Oie White

Just most shop on the plaza they got that judge you by what you look like attude

Sean Barnard

I was shocked to read the reviews that said they weren't impressed. I've always found (over the past year) the staff at the front desk to be really very polite, the rooms clean and the technicians really good.

Danno

A little too rough. I left sore.

Allera B

Great location, clean with a lot of treatment rooms., newly renovated/expanded. Bathrooms are well maintained. The front desk looks good but the waiting area looks boring. They offer water while waiting but sometimes they run out of cups. There’s a high turnover of staff. Massage therapists do come and go. It’s If you ever get a facial be prepared for the marketing recommendations of their skin products.

Marc Miller

Basic massage not great gor the money

Jessica Meuse

One of the best massages I have ever had. Johanna is incredibly strong and really knows what she’s doing. I’m a Crossfitter and marathon runner, so massage therapy is imperative to me, and this was d finitely a five star massage. Service was friendly, and the establishment is clean!

Melody Benjamin

I've been coming to this place for a while because it's so close to where I live. But never again. Their therapists are inconsistent. After telling the therapist that I'd slept wrong and my neck and shoulders were very tight, she literally applied no pressure. She asked me if I wanted more pressure. I told her yes. She applied pressure momentarily and then just stopped. Even worse, after communicating that it was the worse massage I'd ever had, they still had me pay the full cost of the service.

Trey Montgomery

The service is lacking, as is continuity in the front office. Everyone i've spoken with personally over the past year has seemed highly apathetic to my needs as a customer. I highly suggest you do not gain membership at this or any Massage Envy and look else where. Maybe a good gift for a one off massage, but you will lose money on a membership one way or another, just not worth it. Check out Woodside or Green Leaf Massage

Josie Grayso

Cool thanks

lisa jackson

They give great massages

John Gerwel

Leslie was awesome!! First time at the location and she was very knowledgeable and helpful. Got me considering getting a membership!

Lillian Jones

I love the staff here and the customer service. I sent my mother and aunt here for a gift and they were treated very well. It was their first massage and they enjoyed the atmosphere, the helpfulness of the staff and quality of the service. They have both requested to go back.

DeAna Haynes

Always get great customer service.

Virginia DeBoard

Jessica is amazing

B Cyder

Never again.

Hisham Elsherbiny

Rude staff in the front disk. look somewhere else!

Daniel Dieguez

Es un excelente lugar para la familia y amistades pasarla bien y comer riquísimo

Amanda Morton

Best location in kc. Always have outstanding massages and friendly staff

Kat Korvus

Since the management's changed, the service is really bad. Go to another Massage Envy. The staff is hardly qualified now, with a new employee every few months.

LaShawn Valiant

I've been getting massages once every other month.. I tried Massage Envy for the first time.. I went in for a Relaxation massage. I was hardly ever relaxed. The lady's hands were cold everytime she placed them on me. The lotion was cold.. My back was very tight and she never used any hot towels to loosen it. Instead she used full body pressure which was very UNCOMFORTABLE And painful.. She "rubbed " my hands and feet all of 20 secs each. OVERALL EXPERIENCE not good..

Brandy Patterson

My massage was very disappointing. They lady barely did anything at all and cut me 10 min before my time was up! I came with two of my sisters at the same time for the same length of time and I sat and waited for my sisters to come out for ten min.

Joseph Santana

Massage Envy was able to help my parents before their trip back home. The results were simply amazing. Thanks.

Ashley Ramsey

Terrible customer service over the phone, looking to tell you no not yes

Patricia Gates

Didn't for here

Michelle Walker

Great place for a massage!!!how about a Groupon

tami moore

Ernest has over 12 years of experience and wow could I feel that knowledge and experience in my very therapeutic, relaxing, pain-relieving massage for a weary body and soul with history of multiple orthopedic survives. Much appreciated!

ice berg

Expensive

shuron Hodge

Wonderful experience. Will return

Lisa Austin

Earnest is the best!! Thanks for the migraine help!

Lion Master

Positive experience. Dont believe the negative reviews. From start to finish; massage envy treated me great and I loved my massage. Plus I made my reservation online. It's way faster and you get to pick masseuse. First experience where I didn't have to wait and I wasn't rejected due to lack of employees.

Taylor Lacey

***Do not buy a membership from this place!*** I bought a membership for both me and my girlfriend, received some of the worst massages I've ever received. Couldn't get out of the membership and management didn't care what I had to say. My girlfriend was unable to use some of her massages before they expired so I was going to use them. They were charging me a transfer fee to transfer them from her account to mine which was all paid for by me in the first place. If you want to get bad massages and even worse customer service then go ahead and spend your money here!!!

Jared Anderson

If you want/need a deep tissue massage ask for Mackenzie. She is crazy strong and fixed my tight neck.

Matt Hoog

You hand them some paper and they massage you for an hour. I Love it.

Tammy Ledlow

Great staff, courteous and qualified.

Stephanie Petersen

I love the service, the massuess are fantastic, and the extras such as cucumber water and spray deodorant are a must. I've been going for years and have no intention of stopping anytime soon.

Thelma Louise

Johanna is really good! I’m gonna continue seeing her until Mykesha has an opening for my particular needs. Ask for these two if you’re an athlete or in need of a good massage session. Parking sucks over here and the construction inside of the establishment is a bit off putting but it’s all worth it with these two. Show up early if you want a good parking spot foreal foreal, lol.

LaTasha Flowers

Facials are excellent and the staff is wonderful!