Reviews of GFA Federal Credit Union (Loan Agency)

WrenchMoney

Great if you want poor customer service and the same problems month after month with paperwork. Would never use them for anything again.

Kelly Vermette

Great customer service some of the nicest people I've ever met...love going there every time

Rob T

GFA needs to hire someone who understands technology. No one who can help you with online banking issues, just take a message and maybe someone will call you back in a few days. A bank not understanding technology and security is very risky in 2018.

Billy Boy

HORRIBLE Credit Union! I have excellent credit and hadn't had a loan or credit card opened in years, although I do have loans always paid on time and credit cards paid in full each month. Utilization is at 7% max. They denied me a small auto loan? Now my credit has a hit as well as a NEGATIVE mark on it for the next 2 years, all because of these idiots. I plan to appeal this decision through the proper protection agency because I feel I have been wrongly discriminated against. Now I also bank with DCU, but their branches aren't close to me. However most of my DCU business can be done on-line or through a Co-op. DCU has been excellent to deal with for all my financial matters. Hard lesson learned trying to give the little, local guy (GFA) my business.

Curt Raymond

I do most of my banking with GFA, good rates, low fees, nice people.

Brittany Pelletier

The Parker St location is horrible! The ATM is always down. The other day I went to the ATM surprisingly it appeared to be working. Unfortunately it was not. It never dispensed my cash. I called the bank the next morning as it was past business hours the day before and was told since it was a Saturday they would have to wait til Monday to resolve the issue. They also stated they have other complaints of similar issue. I understand so Monday comes around and NOTHING. Oh and of course they are closed before I get out of work. Super aggravating and beyond done with the customer service at GFA. All they do is mask all the issues they have going on. All I'm asking for is the money that was never received but now I'm being told I have to go into a branch to file a dispute

Laura Frizzell

Very friendly people

Sheila

Friendly people and very polite. Been with them for a long time..

kathleen Donoghue

Have been banking in Rutland and had nothing but great things to say about the staff. As soon as I walk in someone always says "good morning what can I help you with today. Very knowledge staff. I am a senior citizen and often run into small problems and they are so helpful and never rush me

David Pirri

Terrible Bank...poor customer service and they'll tow your car too if you're in their lot longer than they think is appropriate. Would never ever do business there.

Lorraine Pelletier

Awesome people and awesome service.

wayne gough

They won't close my savings account. They are charging me 5.00 a month.I am up to$45.00. They won't close my account until I pay them. They are going to charge me another $5.00 this month. Money hungry bank.