Here you have all the reviews of people like you who used the products of The Laundry Basket (Laundry) near West Virginia.
Nowadays the firm has a score of 4.2 stars out of 5 and this rating is based on 32 reviews.
As you can see the average of ratings that it reaches is really positive, and it's founded on a very large number of feddbacks, so we can conclude that the score is very accurate. If there are many people who bothered to give their opinion when they've done well, it works.
You know that we don't usually bother to give scores when they are positive and we usually do it only if we have had a problem or issue...
This Laundry corresponds to the category of Laundromat.
Very clean and the staff is very friendly and helpful.
Way too expensive and not that great area. I ran out of quarters and my loads didn't dry right. I took $10 in quarters and used all of it for two loads. Not worth it at all.
Great working washers and dryers very clean relaxing environment great staff
Clean, new, and fast.
Clean, well kept, attended. The only place I go to do laundry. Must be new ownership.
Best washers n dryers m very clean place
Clean, dryers work great. Best in town.
This is a good laundry mat
Best in the city
We love going to this new laundry mat, we are here every weekend. We love the use of the new machines. I feel better knowing we are using new machines to clean our clothes. Never have had an issue. We love talking to Harvey and petting his dogs! He is super nice! We will continue to use this facility!
Generally clean can get very busy
It's convenient if you have an animal. They have an animal self serving grooming center. It was a very neat set up. And the animal center is completely separate from where the clothes are being washed. It's a clean place plenty of washers and dryers. But it is kind of pricey.
When I have to do my bed linens that are too large for my at home machine, this is the perfect place...
You do what you got to do and get it over with
Best one here
I’ve frequented here for about a year now. The facility is generally pretty clean. The staff is friendly and calls me by name and always says hello. I’ve used their wash/dry service and have done my own laundry here as well. It can be weird with all the homeless and riff raff but the staff seems to handle it well and calls the cops if need be or they tell people to leave. I’ve never felt unsafe in the laundry mat. The location is a bit sketchy at times but this side of town is being regentrified so it’s getting better. As for how they could improve: It would be awesome if they had a list posted of detergents to choose from instead of having to ask and more green options for detergents. Sometimes some of the staff complain about the crazy stuff they have to deal with which is understandable on this side of town but I’m not here to listen to them complain. I would love it if folding was done in a consistent way. All in all I’m happy with the work they do and the facility. Review update 9/19/19 I’m still satisfied with my experience. I have some feedback to add: I think separating lights and darks should be standard. I separate my laundry prior to dropping it off so that this is easy (and not gross) for the person doing my laundry. I can tell my darks are washed with my lights because my darks have light colored fuzz on them (my sheets are light grey linen). I sacrifice several things financially in order to afford dropping off my laundry so I’d love it if I experienced it like the luxury it is to me. Maybe instead of having the attendant fill out the form....have a more specific form that we fill out. Options like types of soaps, no plastic bags around the clothes (this is not environmentally friendly but I understand some situations call for it), if we bring our own soap, and lights/darks washed separate (maybe a policy that people have to do it ahead of time).
My experience here unfortunate has not been good.A week ago I wanted to do laundry in one of the big washers that was available, well the laundry tenant wanted me to move to the back where the washers were already full so she can use the last big washer available. My second time here today I got accused of stealing quarters that were left in the change machine that apparently a homeless person left? The laundry tenant gave this person money because she claimed I was the only person over there? I waited in my car with my child until my laundry was done.I do believe it was diffently due to my race.I would like to mention that there are cameras and a screen so the laundry tenant can watch all activity.There are signs clearly that says don't leave any belonging behind not responsible for theft.The laundry tenant Brook seen that I only had $2 in quarters in my hand yet she questioned me if I stole quarters??The area is horrible parking is horrible service is very discriminating we will not return.
The ppl tht work there are very friendly and helpful.
Horrible experience with the OWNER! Was parked in the handicap spot as I have the legal right and was questioned as to why I was in the handicapped spot. At that time a friend stated that was rude to ask someone if they were handicapped the owner responded with "its rude to use it when u don't need it" just because someone doesn't look handicapped doesn't mean they aren't handicap! HORRIBLE PLACE
The clerk what's nice very helpful the place was very clean reasonably priced
Very clean, nice place
Pluses: Great machines, nice and clean. My clothes got pretty clean and the dryers did not take forever (spent about $1 each) and they didn't bake my clothing. Ambient lighting and fantastic ambiance. They have a change machine you can put a $20 in and it will give you back two five dollar bills and a ten I'm change! Another plus for dog owners is the dog wash. It may be in a bad neighborhood as other people noted but it's a really nice place.. I didn't see any transients or people sleeping outside the building.. I didn't feel unsafe there in the least. I would absolutely recommend it, even if it may be a drive. The negatives: (the complete reason why I took off two stars) I have never been there prior to a few days ago. When I asked the attendant if I may have change, she pointed to the change machine, started to explain how to use the change machine, and of course I looked to where she was pointing. In a condescending tone she said 'No, no, no, look at me, look at me.' Now, I understand she probably gets asked this umpteen times in a day but there is no reason for her to talk to a 35 year old woman like this. I ignored the rudeness, everyone has a bad day. So, it didn't stop there. After we loaded our clothes in some of the larger washers (love em!), another 'valued' customer asked her a question about laundry baskets.. Not sure what, I wasn't eavesdropping.. She was walking towards a dryer she had going and as soon as she turned her head away from him, she passed me and said quietly but quite loud enough for me to hear "dumbass" in reference to the man that just asked her a question! I have worked in some of the toughest customer service industries for the past 16 years, the past 13 years with an award winning (JD Powers) company for customer service. It's fine to get frustrated. It's OK to have a bad day. But you never, ever insult the customers. The customers are the backbone of your business! Just because I am a new customer with a question you have heard a bunch of times does not give you the right to talk to me like a toddler. I am an adult and paying customer, if you point.. I will obviously look in the direction you are pointing. And to hear the attendant call another customer a dumbass for asking a question? Hopefully the owner will see this, and I am hoping the owner isn't the attendant that was there that night because any business owner knows the customers are their bread and butter. I understand a workers mind-set when dealing with a difficult customer, it's never OK to be insulting in any case. In this situation, nor I or the other customer were difficult or rude. It was uncalled for. I will change my review gladly if this issue is corrected. As a customer, it is not my job to speak with the employee and correct them. The most I can do is make sure management or the owners are aware and hope it is handled. I will give this place another chance and will keep recommending it because it looks like the owners took a lot of time and effort to make this daunting chore a wonderful experience. We shall see how my next visit goes.
We just moved here and everyone dreads going to wash cloths. We get go here every weekend, it's clean and the machines are great!
Been washing at The Laundry Basket since mid 2017. It's quite a distance from my house but very clean, has on site staff during business hours, and staff is super helpful, nice and proffessional. I've tried other laundry mats and it's always a disaster. Thanks for being the best!
Clean and machines are great
New eco friendly machines which cost $4.00 but can wash a nice load. Facility is nice and clean and Tennant is helpful.
Good prices promp service. Bright clean facility. They even have a big area to wash your pets. It's a great idea.
A little pricy but clean.
Clean, good value
All of my clothes were just stolen yesterday with attendants on duty. When i got mad about it the male employee working attacked me with a pvc pipe and also with a big plastic table. I have been trying to get ahold of the owner for surveillance footage with no luck. Do not go here if you want a safe environment to wash clothes. The employees might attack you and your clothes might get stolen.
Came here for the first time because my local laundromat was closed for renovations, was surprised, very clean and nice laundromat, very well kept, all new and modern machines, prices to wash are affordable, washing machines are $2.50 and up depending on what size machine you choose and the type of cycle, small dryers are .25¢ for every 5min and large dryers are .50¢, good dryers, was able to dry my medium laundry load in 40min ($2.00). The only downside is that they do not have enough parking, besides that I will definitely come back.
wow. cleanest laundromat I've ever been in. beautifully lit, spacious, shiny, with friendly staff and perfectly functioning machines. great views of the mountains from their long wall of windows. I didn't want my laundry to finish drying :b
Very clean establishment. Excellent staff . . A little pricey but well worth it unless you like those murdery places . . Dog wash station a huge plus. . Wash your clothes and your furry friend. . I will do my wash here from now on
ratchet alert! watch out for who is there; obviously when a pimp is there respect his prison rule mentality or he will throw a temper tantrum. We are talking totally toddler because we beat him to the machines he wanted which would take up a quarter of the facility! SO if you want to wash your laundry in the same place as junkies, hookers, and vagrants stomp on in... your clothes will smell like they were washed in a dirty laundry basket, thus the name...
Can't say enough about how friendly and helpful the staff is; how clean this facility is; how having multiple sizes of washers and dryers saves a lot of money. Add free Wi-Fi, outlets to charge your mobile devices, plenty of seating and multiple TV's to watch and this place nails it from a drudgery chore to a relaxing experience.
Good and clean, nice new machines and good prices.
One washer did good every thing got clean. Second didn't spin out all the way and had to rehash washers are 6$ to rehash that's ridiculous. And it took almost 10 just to dry 2 loads of cloths in the big dryers it just wasn't getting hot.
Excellent service, always clean, safe and friendly.I love it! Keep up the great service!!
This place was clean and friendly. They have one of those HUGE washers that fit three loads of laundry, which at $9 saved us money. There is a lot of places to sit down and I was able to charge my phone. The decor is SUPER cute and trendy. Had to get a key from the front to use the restroom but was surprised at how fresh and clean it was. It's been 10 years since I've used a laundry mat but this was by far the nicest place I've been. Neighborhood is a bit sketch so be sure to keep an eye on belongings and lock car.
Roff
It serves its purpose. It's moderately priced and the dryers here are the best that I've found in the area. It is very clean and tastefully decorated. It has a tendency of getting pretty busy (and crowded) on weekends. Especially Sunday afternoon. The only negatives I can think of are that it closes relatively early, 9:00pm. For those of us who work days it can be a little hectic getting in and out. There are two parking lots which are both way too small. The back has 4 spaces and there are 6-8 in the front. It can be difficult to get in and out of the parking lot because the laundromat is located near a busy intersection and it sits directly next to a car wash. The owners have made the effort to make it welcoming. There is a TV located inside, but it has a tendency to cut in and out. If there was one thing they could do to make it better it would be that they could offer their customers a Wifi hotspot. This is the only laundromat I've seen that didn't offer free Wifi service to their customers. It would definitely help kill time while your clothes are washing. The place isn't huge and sometimes you do have to wait for an area to fold your clothes, but for what areas it's lacking it makes up for in cleanliness and the welcoming environment. They do have a restroom for customers, but sometimes you have to go next door to the car wash to get the key for it, but it's exceptionally clean and has always been well stocked. Locally there are cheaper options, but the machines here are newer and provide a better clean and faster dry than others. I've used a few different places locally, but I have finally realized that this is the one I prefer and as long as I require this type of facility I will continue to use this one. It can get busy, but generally it's quieter and a much cleaner place than some others. The machines do vary in price, but their dryers work quickly. They start at $0.25 and I've found that most of my loads only take $1-1.25 to dry. If you find yourself in need of a laundromat or if you need a larger machine to was things like bed linens or blankets I would definitely recommend this place.
Clean place for doing laundry , and wash your dog
Too many dogs
Five star experience laundromat in Princeton I loved it
One of the best laundry mats in the area! Staff is always friendly and the place is clean and the washer/dryer units range in sizes and prices! And no matter how much laundry I bring I'm never there for longer than an hour and 45 min! There's also a self dog washing station connected to the laundry mat! Would definitely recommend this place if needing a cheap/friendly place to do your laundry!
Nice
The self serve dog wash is amazing! So glad to have this service so close to home.
I Love This Laundromat The staff is friendly and chill and the place is always spotless clean. They have a chic seating area with electric outlets to charge your phone while you wait. They might be a slight bit more expensive than your average laundromat but they offer different machines that range in price from $2.25 to $7. Their next door business, the laundro mutt, a self service dog wash, is accessible from the laundromat and have viewing windows into the washing rooms.
First time i have ever been here and wondered if my clothes were clean when done. There was what looked like animal hair in practically all the machines and all over the floor. I took pics but it wont let me add them here. For the prices they charge the place should be better taken care of. The toy/candy machines also took my money and the owner said it wasn't their responsibility. Very disappointed this time around
Very clean & all equipment works perfectly
Good place
Large reasonably priced washing machines. Very clean and an attendant is always on sure. The driers are $0.25 but only give 6 minutes so you better use 2 quarters if you want your clothing dry, 3 for heavier items like towels and blankets. The per wash is $10.00 but worth it because you get shampoo, flea/tick bath, deodorizer, conditioner, blowers, and towels.
New or newer washing machines , bit on expensive side.
I saw an employee attack a customer with a pvc pipe. It was a terrible place. Not only did the employee attack a customer, he threw a table at an innocent women. Despicable. Never go here!
Great clean place better than the old one
Clean nice location but they raised the price s on the washers and dryers. Overall good place to watch a movie and football or old T.V. show's.
Always clean. Quiet when I've gone. Easy peasy
You got to do your laundry it's clean
Always clean, the washers don't smell funny unlike other places. The bathrooms are ways clean. Very peaceful place to go do laundry. And they have tubs to bathe your dog.
Very clean, good machines, well maintained. Friendly enviroment, overall good place to wash and dry.
I've only been coming here for just over a month but I am very impressed!! The staff is so nice and very helpful. The machines are WONDERFUL!! I LOVE the dryers! They are so big and everything comes out nice and dry. Very clean and nice to sit and just read while you wait. Thank you Laundry Basket!! I am definitely a customer for life! You're the best!
Our biggest reason we love this place, is the dog wash. We love to be able to take our fur babies with us when we go. We go out of out way each week to be able to go here. Yes its not in a great great neighborhood, but honestly the situation is what you make it when you go somewhere.
Nice clean place but as for dryers they have them set where you use more money
Gets clothes clean.
Outstanding laundromat! Big washers and dryers. Inexpensively priced. Have free Wi-Fi, electrical outlets for charging and multiple TV'S to watch. Dog wash facilities. Plenty of seating and great staff too.
The machines and facility are clean and the attendant is a nice guy but it's in a sketchy part of town and I've seen a few folks start talking about politics to themselves due to cable news channel being on.
Always a great experience. Great services!
The person that's going to quite a few laundromats this is a really cool little spot. The laundromat is kept in very very clean and there is also an additional room to laundromat where there is two Doggie wash areas with a washer and dryer in there as well. My only criticism is that it seems to be quite expensive for the wash for the doggos, but it seems to be about the average as far as cost.
Love it
The Laundry Basket looks modern and very clean. It is a very comfortable setting while you are waiting for your laundry to finish. The machines are new and use inverter technology which cleans your clothes more more thoroughly and cuts down on drying time.
Great Laundromat! Super clean, dog wash, and efficient machines.
Reasonable rates in very clean operation
Way overpriced
The most expensive laundromat I've ever been to
It's very clean and well maintained! The staff is friendly & helpful. I definitely will use again
I like coming here they keep it very clean and I like using the wash and fold service. If you give them washing instructions they wash your clothes just the way you want them. I would recommend coming here than anywhere else.
The staff here is friendly and helpful the place is decorated quite nicely and is kept very clean the location is also super convenient
The place is so clean and the staff. Is super nice and helpful.
They are rude and she decided to close early so wouldn't let anyone in...doesn't matter, went elsewhere and paid less and was treated like a customer not a delay
Always clean and nice staff
New machines that work wonderfully! Generally quiet. Has internet access so you can stay occupied while waiting for your clothes. The dog wash is more convenient than washing at home. Let my furry friends shake dry there versus my bathroom. It is much cheaper than a groomer.
Plenty of washers and dryers. The employees are friendly and efficient.
Clean ,Ac , lots of space
Love this place.... And the laundro-mutt side fantastic place to wash your animals....
Clean popular place good machine just bet a few years Sense I have to go to the laundry mat but was really impressed
Karen is always so attentive and very polite. This is by far the best laundry mat around!! Clean and well kept. All walks of life pass through here, respect for everyone is something all should take heed too.
WiFi works great. Much appreciated while waiting for laundry.
It's a clean shop, but it's too expensive
Been sitting out here for 13 minutes past 7. Still hasn't opened the doors. If you say you open at 7 then open at 7. It's cold out here. Unprofessional. Not comming back after today.
Clean and sanitary, machines are in good shape and do a great job, large washers for large loads or perfect for bedding. Dryers work well and the attendant is always friendly and knowledgeable.
This place is great, it's clean and a variety of washers to fit your needs. The people are friendly and it has a nice dog wash as well. Thank you everyone at the laundry basket
This laundromat and staff are very helpful...Sunday morning one of the washers I was using started smoking when the load was finished...the woman who works there was very apologetic about the situation. She paid for a higher end machine to remove the rubber smell from my clothes. A very nice place to do laundry. Thank You Laundry Basket. New machines but I understand things break once in a while. And the clothes smell fine.
Cleanest laundry mat ever
I was a little leary coming here at first, but I must say that I was surprised at how clean t was. By far the cleanest laundromat that I have been in. The older woman who was attending was very sweet and knowledgeable. Definitely will be coming back.
Sketchy characters in and lurking about some times but hey makes laundry that much more fun! Dryers are pretty ridiculous expensive but I've tried every size washer now and they all rinse and wash really well. Ooh don't mind the cabbage smell by the sink and the dryers in the back had no effect on cleanliness of my clothes at all! Probably just old plumbing from the restaurant next door that closed
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Good laundromat clean nice workers
Place is shut down.
The guy that works there is polite, anytime I had an issue with a dryer, he was more than happy to help me and give me back my money.
Nice laundry mat
Clean and air conditioned
Clean, well-maintained, and reasonably priced with new machines and friendly staff.
Clean well maintained and has a dog wash station ... How cool is that?
The only place I go to do laundry away from home! Love the dog wash place too.
Don't do laundry here unless you want to get attacked with a PVC pipe by an employee
Clean place with WiFi
This laundromat is always clean. The staff are great and it's easily accessible from my location. The machines wash my clothes spotlessly and they come out smelling great.
This is the spot if you need to git rid of a spot.
I'm a regular customer (over a decade) here, even before the new owner took over and remodeled this facility. I like the new look.
Really nice, clean, reasonably priced, and cutely decorated. If you have to go to the laundromat, this definitely the one to go too.
Absolutely the very best I have had the pleasure of dealing with! 5 stars not even needed to think about this ..shes great, great, great, great, great, great. Lol thanks for the terrific depednable, reliable, fair pricing services!
AMAZING
Really good place to wash
Very clean and reasonable priced machines.
Fast convenient and friendly
Multiple sized wash machines, everything worked well.
Nice laundrimat
Clean and chic! Inexpensive too.