Reviews of SERVPRO of Greater Shawnee/Merriam (Laundry)

jennifer davis

We had some remediation that needed to be done in our basement. Michael and his team explained the process and answered the questions I had throughout the entire process. The team members were extremely hard working and always willing to take time to discuss things with me and keep me up to date on the progress. The project flowed smoothly, was handled professionally, and was a job well done.

linda rau

Had a major leak and water damage in our home today. Servpro was out within the hour to help. Chris and his crew did a great job assessing damage and getting the work done.

Aubrey Cook

Great work and professional!

maria sanchez

Very friendly and helpful. I don’t know what we would have done without them!

Alex Dickerson

ServPro has excellent service! They are very responsive and professional. In both of my experiences ServPro has been able to be onsite same day for emergencies. The mitigation crew’s motto is to leave everything better than when they came, and they truly did; vacuuming, trash, moving furniture, etc. was all taken care of. Kelly and Vlad were the crew that helped us this time and their work ethic was top notch. Thank you ServPro for making a scary situation a little more tolerable!

Janet Wright

Our basement flooded (the finished part, of course). I called Servpro about 5 pm and they were here sucking out water by 9 pm that evening and worked until 2 am. They have checked back every day and I would recommend them to anyone for prompt and reliable service. Nice guys on the crew, too.

Jennifer P

Thor was a great project manager and kept me up to date on progress and next steps. All staff were clean and courteous. Will use again but hopefully don’t have to!

Brianne White

Our basement flooded this past Sunday morning on the 23rd of June from all the rain. Servpro came out and got to work right away. My husband and I can’t thank you all enough for your kindness and patience while we went through our belongings. And a big thank you for hauling away everything that was ruined and not salvageable! We can’t thank you all enough!

Sheryl Ervin

ServPro is the best. A disaster in my basement left me dreading the next steps. I called ServPro, they showed up, were very professional and friendly, did what they said they were going to do and did a fantastic cleanup job on my basement. They went out of their way to make sure I understood the process, answered all my questions and never made me feel like I was being a pest. Zack, James, Nik, JaNoel and Josh are my heroes. The way you kept your sense of humor and kindness during the cleaning process calmed me down during an incredibly stressful time. Even the HVAC guy that came to the house the next day commented on what a great job they did on the clean up.

Dorothy Horn

My ServPro team is amazing!! I get daily updates, they are courteous, understanding and even empathetic! My team consists of Josh, Chris, Vernon, and Thor! They are all amazing at what they do and they are amazing humans, also!

Ken Mazon

Having a toilet overflow early on a peaceful Saturday morning is NOT GOOD. I knew we were in for a messy mitigation and I wasn't looking forward to the inconvenience. I'm so glad that I found Servpro. The technicians, Alex and Gavin, were patient and understanding answering all my questions while setting up the dehumidifiers and fans after removing carpet, vinyl, dry wall, baseboard and wet insulation. Thor, the project manager, oversaw the entire ordeal and was just as professional, thorough and courteous. He made sure my house was safe before signing off on the job. My highest recommendation goes to Servpro and their staff. Well done and thank you!

Jason Shemchuk

When your home floods, this company, specifically these individuals are the ones who you want to knock on the door. From the moment Thor showed up, his calm demeanor, experience, and knowledge calmed my wife and I. He explained the work and the process ahead of us and answered every question. The more he talked, the more credible he became. He is an expert. Derek and Kelly came to do the demolition and follow up drying. They were polite, friendly and timely. Their work was professional and they cleaned as they went, leaving no sign they had been there beyond the necessary work. Every surface was swept, every nail was flattened. They too answered all our questions and were experts in their field. I am exceptionally pleased with the work that these individuals have performed and would recommend them to my friends and family.

Marsha Katz

Derekand Adenay were prompt, efficient, patient and responsive . They did an excellent job and I would recommend them to everyone. Josh and Thor were also very good. I can not think of one negative thing to say during my experience with this company.

Elijah Minnick

Derek & adonay were great.

Andrea Warren

Responded quickly. Very considerate, easy to work with. They knew what to do and did it. I highly recommend them.

Marci Dighton

When dealing with extensive damage to our ENTIRE home, these guys have made it as easy as possible. Great communication and extremely hard workers. Alex has been an excellent team leader and has answered all our questions. Each day has ended with a conversation on what to expect the next day, and an opportunity to ask any additional questions regarding the days work. Can’t imagine using anyone else in a situation like this. Hopefully we will never need them again, but if we do we wouldn’t work with anyone else!

Ben van der Putten

Technicians arrived within hours of being called. Polite, courteous, and thorough even though they had to work late into the evening. I would hope no one has to go thru flood issues like this but if you Servpro is highly recommended.

Liz McMains

Prompt. Professional. Easy to work with. Would use this team again!

tracy lane

Oh my goodness! What a great experience during a really stressful time/situation. My basement flooded and ServPro saved the day. All of their staff were very helpful and professional. I thought I could take care of the clean up myself. Boy was I wrong. All of the industrial grade tools/dryers/dehumidifiers and their expertise brought my basement back to “like new” again. The basement is all sanitized and smells good again. I have protected my largest investment-my home. Great company that I would recommend and use again (hope I don’t have to, lol).

Matt DeMaria

The SERVPRO team did an amazing job cleaning up the main sewer line backup into my basement. Thor (Project Manager) and his team were fantastic. A special thanks to the crew: Vlad, Adaneh, Anthony, Jamal, Jeremy and Billy. They are a great bunch of young men. You should be proud of them!

Robert Dawson

We had a situation where a water filtration/softener company came and installed a new filter for a reverse osmosis system. The tech cross threaded the filter and this lead to a leak that was unknown to us for three to four weeks. I called Our Insurance company and they dispatched ServPro. Thor the project manager called right away and was courteous. He the. Dispatched Vladimir and John, who were here in about an hour or so. They were very polite and comforting explaining the process and moisture mapping the damage. Unfortunately, we have had to endure the sound of fans and blowers all weekend; but we are thankful knowing that a resolution is underway. Thank you Vlad, John, Eric, and Thor.

Jason Snowden

SERVPRO was prompt, courteous and great to work with throughout the process. Will definitely recommend them to anyone needing cleanup services.

Stephen Linnemann

The SERVPRO team was outstanding! They were responsive, attentive to our needs, sensitive to our emotions related to the tornado, and respectful of our home. I want to highlight the hard work and professionalism of Vlad. Thank you Vlad! Matthew was a excellent project manager. SERVPRO was there in our time of need!!!

Linda Kusaba

Great service! Kind. Considerate. Even shoveled our entry walk! Highly recommended!

Susan Mitts

Mike and Jamal were great! Very thorough and professional!!!

Krissie S

Guys were great. On time, very friendly and listened to my concerns and made sure to explain exactly what would be happening and why. Would definitely recommend.

Michael schultz

The crew from Servpro were great to work with, and the entire company was very professional. I would totally recommend Servpro for getting your home cleaned up and ready to repair.