Reviews of Austin Gardeners, LLC (Gardener)

Doug Peter

UNBELIEVABLY BAD CUSTOMER SERVICE The morning of the scheduled visit we get a call from "James" saying often the visit isn't necessary and wants to see if it can be handled over the phone! What? Wow! Not only did they burn a past client (us) but unbelievable that this is their service model? Used them years ago and they did fine work when it was Manuel and a small company. We spent many thousands. We also referred them for new clients. Needless to say we cancelled on the spot and not too pleased we wasted 3 weeks waiting for the appointment. I wouldn't use them for free after that.

David Fecker

This falls under, "Service After The Sale". I had these guys install the sprinkler system in my yard 2 years ago. The job was decent, although the strips of land between the sidewalk and the street don't seem to get any water and the grass is mostly weeds. I have to hand water and constantly care to get it like the rest of the lawn. Also the control unit has been replaced twice. One by Austin Gardeners, and once by me. It seems these things go out some time during the winter. Ok, enough background. So the ground starts flooding somewhere between the main line and the sprinkler cutoff. I shutoff the water at the main and call several Plumbers, none of which can come out for at least 3 days. So I call Austin Gardeners, and based on the location they tell me it's not an irrigation issue and to call a Plumber. With no Plumber for 3 days I start digging. I expose the leak, and it's the fitting from the main copper to PVC right in from of the T that splits to the irrigation. So I call Austin Gardeners back and let them know it look like it is an irrigation issue since it's all connected together. They say that someone can come by the next morning (9AM) and look at it (which incurs a $75 visit fee), and if they can fix it the fee will be absorbed in the fix. I say ok. 11AM rolls around and no site visit, I call them back and they say that my visit was forgotten and they would come the next day. Desperate to turn my water back on after 2 days I agree. FFWD to 8:45AM the next day, the irrigation guys are here, they look at the leak (I dug the hole, cleaned the area and exposed everything ready to be fixed. All they had to do was drive up and look) and they say they don't have the part to fix it, and will call the main office. I get a call back about 30 min later saying it IS a plumber issue and that will be $75. After a heated exchange (which should never happen in the service industry) I hang up and go back out examine the problem some more and take some photos. I notice that the connections put in for irrigation was completely mis-aligned with the main line coming in and put a bend in the connection adding undue stress, and it was only a matter of time until the stress on the connection gave way (which it did after 2 years). After a visit to Home Depot, and cutting, sanding, and glueing of PVC, I ended up fixing the broken connection myself and used a more suitable triple-45' setup so I could align the PVC to the copper adapter perfectly. Bottom line, lowest price seems to mean shortcuts, and after the 1 year warranty is up. It's all on you, even if they were the cause of the problem.

William Murray

After a lengthy and expensive several months of trying to work with Manuel Soto, he began to refuse to accept phone calls and refused to honor any guarantee associated with his work even in the first year. Manuel's crew installed new backyard landscaping consisting of a new sprinkler system, rock drainage way, metal edging to contain mulched, significant planted areas and low voltage area lighting. We never got promised drawing or details on the sprinkler system and do not know how valve boxes receive water or what areas they control. Water use is high and ineffective in many areas and excessive in others. Having designed and installed Toro sprinkler systems with matched precipitation rates for the entire yard, it is easy for me to see that the system designed under Soto is inferior and wasteful. I would not choose to work with this company.

Jerry Godwin

Sub standard work on our water fall , devieloped a leak. Water all in our yard. Would never return our calls for weeks. Had our builder contact them. They made an appointment to come out in a week. We spent well over a 75 k with them. No problem. I dug the 25 foot trench ,moved 6 300 pound boulders. Installed the proper over flow and drain pipe. They stuck a 26 inch Long piece of flex hose in place of a 25 foot pvc drain pipe. And the end was jammed in the mud and i not attached properly to the over flow drain hole. Busted out the center rocks and reengineered . Re mounted the skimmer and water level float and refilled the ponds. All fixed and works as it should . My yard is drying up and I might have saved my landscaping structure .A great Sunday spent doing there job. It is all less than 1 year old by the way. This is what I get for my hard earned money. Poor workmanship and even poorer service after the installation . I would never recommend this company based on my experience with this major problem and lack of caring from Austin Gardners . I won't need you in 2 months or ever again guys. You guys should take a lesson from my wonderful builder. Jeff Watson Homes, always returns calls asap. And does great work. I won't hold it against him for recommending you. Jerry Godwin owner business operator .

Carl Heidolph

Contracted Austin Gardeners to come out and overhaul my backyard, side walkway and area in front of the house. ( I support LOCAL PF businesses whenever possible. ) I was tired of the bushes and mess behind my pool. They came up with a design, similar to what's on their website. They scraped off the sod down to dirt and dug the bushes up by the roots. I was amazed what 4 guys did in one day. They used 2 different types and color of gravel differentiated by a metal border. Then they xeriscaped the areas so my maintenance headaches are gone!! Site survey was on a Tuesday and 4 days later a crew showed up and got started. 2 days later it's done and LOOKS FANTASTIC. The back yard seems so much bigger. Very Satisfied with the work done. It's back breaking manual labor and the crew acted like they were having fun. They cleaned up everything and hauled it all away. They go the extra mile. ( any issues you see, just point it out, they'll make it right ! ) You can be confident hiring them to do your painstaking work. Totally Satisfied. Carl Carl's Heating & Air (yes, a local PF business )

Marco Camargo

(Translated by Google) Very professional good (Original) Muy profesional good

Ang A

They did a great job and were much cheaper than all our other estimates.

Jenni Lonberg

I found this company to be completely unprofessional, extremely dishonest and the customer service poor. During one of the visits the fence post next to my gate was broken in half. The bottom portion of the board was completely broken off. Absolutely nothing was said to me about the damage and I only discovered the same when my dog got out of my backyard. I understand that mistakes happen and would have appreciated something being said so I could have placed a barricade around that area in order to keep my dog in the yard. During the winter months, my yard was dormant and no yard care was needed. The company continued to charge me for "mow and blow maintenance" even though there were no services performed as it was not necessary during the winter months as my grass had not grown in order for it to be mowed. Upon contacting their main office about the issue, my concerns were met with hostility and defensiveness. I even attempted to contact the owner, left him a voicemail which was never returned. I do NOT recommend this company!!

Nick Eneboe

I needed to completely overhaul my front and backyard with new irrigation, lawn, plants, metal edging, etc. With the oversight from James Dear (with Garden Details), the entire project was completed in a week. They came back to touch up certain areas that needed improvement. They have now offered to switch out a couple plants that didn’t grow as well as planned. I would 100% use them again.