Reviews of Chappell's Florist (Florist)

Christopher LaForce

The product was very good. The customer service unfortunately was very poor. The recipient of the flowers was having issues with delivery. Sure that stuff can happen from time to time, that is understandable. The way one of the two ladies on the phone went about it was dreadful. I was talked down to like I was a child, when I was being more than cordial. Customer service tips: Instead of "Well I'm going to need the persons name otherwise how would I know who you are talking about?" Replace it with "Could I have the recipients name please?" I have lived out of state for about a year now. I was born and raised in Vermont and usually us Vermonters are a lot friendlier than this.

Carly Pepin

Chappells was the florist I used for all of my wedding flowers. Diane did an AMAZING job. They were stunning. She was so easy to work with and knew my vision from the moment we met. I highly recommend her for events and ill always go with them for all my floral needs. Thank you guys so much!!!

Chad Ray

Always great flowers and friendly service.

Front Desk

Really wonderful florist. Diane does very unique, beautiful arrangements. I've seen her arrangements look good for 3 weeks! I also love Diane's dedication to recycling flowers for non-profit events.

Psyche Resus

On a Thursday afternoon in Tahoe, I was struggling for a couple of hours to find a way to deliver a gift to my mother-in-law in Shoreham whose birthday is this Sunday. None of the big names - 1-800-Flowers, Harry and David, Amazon, etc. - could deliver. Chappell's Florist took my order and delivered a day early! I also had a great experience when I called their shop the next day to get confirmation that they can push through with the delivery on time. Chappell's Florist saved the day for me! I really appreciate this store!

Beth

VERMONT RECYCLES FLOWERS Did you know that Chappell's Florist has a community service program called, Vermont Recycles Flowers? It is their good will branch, whose mission is to recycle donated and event flowers back into our community! Event flowers are fresh flowers, designed for weddings, conventions, or business functions that are normally discarded. Chappell's redesigns and delivers to local non-profits, hospitals, senior housing, schools, and libraries. Want to support this fabulous program? Drop off your unused vases and baskets; or give them a call if you have a surplus of flowers.

Niki Kruzel

Awesome! Able to pick out our own flowers then have them perfectly wrapped with fillers added. So cute & amazing

Sarah Sheehan

Diane was so much help and wonderful to work with, texting me a photo of a lovely arrangement she recommended and delivering it within 2 hours of my ordering!

Richard Timm

Beautifully received

Maryann Scruggs

Very accommodating at the last minute. Very pleasant and helpful

Cierra Pepin

Chappell’s did all the flowers for our wedding and I was truly blown away. Everything was so beautiful. I couldn't have asked for anything to be better. They designed our arch flowers on sight and I was blown away every time I looked at them. My bouquet made me feel like a queen and all the other bouquets were sweet, pretty, and exactly what I wanted. Diane was dedicated to our wedding and made sure we were taken care of every step of the way. Thank you SO much Chappell’s and Diane for helping make our wedding a dream come true!

Dylan Mayoff

Terrible experience ordering a bouquet of flowers. Paid $60 to have flowers shipped to family friends before our visit and extremely disappointed when I saw them. For a fraction of the cost, and a nicer setting I could have gone to any other boutique.

Abby Hallock

DO NOT USE THIS FLORIST!!!!!!!!!!!!!!!!!!!!!!! The worst place to go. Went in for a consultation on June 28th, 2016, For my daughters wedding in October 2016. Diane was helpful, and listened, or we thought she listened. My daughter wanted silk flowers for her bouquet. Diane emailed, my daughter a couple of weeks ago , asking my daughter to come in to look at the silk flowers. They were awful! My daughter explained to her again, that is not what she wanted. Diane then told my daughter that she was cheap. Diane had no record of a payment on file, or the pictures my daughter supplied to her on June 28th. My daughter then went back yesterday, with the wedding days away, to see what Diane had done. Diane then came out and told my daughter that there were such color for silk flowers and she had to spray paint a blue flower to make it look purple. My daughter was very upset. Again told Diane that is not what she wanted. Diane then told my daughter, to go AC Moore, and find flowers and spray paint them herself. My daughter asked for the money back, Diane complied. My daughter then said take it easy. And Diane's response was " yes that was easy" I would recommend that NO ONE USE THIS FLORIST!!! I can not even give it 1 star, because of the lack of respect, for what the bride wants, being called cheap, and being told to buy flowers from a different place, spray paint them. But to post this, I have to click on a star.

Jl Salter

Ordering from Chappell's is a giving experience. Better than just competent polite prompt knowledgeable service, if you call, you'll hang up feeling like you have had some serious fun. A gift for two, your loved one, and YOU!

Patrick Woods

Your options aren't enumerable as far as florists go in Burlington, so I was pretty happy when I found Chappell's. They're friendly and the selection is great.

Ashley Duchaine

Good variety.

Taylor Smith

Polite, accommodating staff

Betsy Hathaway

I have been volunteering at Chappell's for a few weeks now on a pet project of the owner which recycles donated flowers that, otherwise, might be just thrown away. We make arrangements out of them and bring them to nursing homes, libraries, etc. It is a wonderful project which brings delight to all those who receive the flowers. During the hours that I am at the florist volunteering, I have seen many arrangements made by the full-time designers that are such beautiful works of art. There just is no comparison!! They work so hard to make sure that every arrangement is fresh and exactly what the customer wants.

Andrew Swift

Reputable local florist. This is where high school students go to get corsages and other Prom flowers.

kingman cheung

Ordered a surprise birthday gift for my daughter. The flowers look terrific. My daughter loves them very much, and it brightens her day.

Liza Dawson

Living in Montana I did an online search in Burlington, VT for sending a floral bouquet. The prices were reasonable and comparable to other florists. The designer helped me pick out a lovely bouquet and even sent me a picture by e-mail which was certainly nice to see what she had prepared. They were totally professional and accommodating and I would highly recommend them. Great job !!!

randy trayah

If your getting married this should be the first place to go after she says yes

Eric Carlson

I ordered mother's day flowers for my mother, online, from Florida, on Friday evening. They arrived at my mother at my mother's about 12 hours later, exactly as ordered. We were surprised and delighted that they could do such a wonderful job in such a short amount of time. My mother is very happy, thanks to you. I will not hesitate to contact you again, when I need flowers delivered in the future.

Patrick DiRico

Great help, beutiful flowers, this place can even cator to the last minute man

Peter Searle

I don't buy from anyone else! The way florists are supposed to be! :-)

VT

This place is perfect it’s a beautiful local floral shop where you can just walk in the cooler and create magic! I’m absolutely obsessed with this place and I highly recommend them!

Jessi Danforth

I didn't go inside the place so idk

Ignite Church Office

Chappell's is our go-to florist! They are easy to work with and their flower arrangements are beautiful & attentive to detail! We recommend them for all occasions and will be returning soon! They have a great variety of arrangements and prices. Kellie, one of their designers, is also a dream to work with!

Cassidy Morgan

Really great experience. On their site they weren’t able to do a same day delivery but I called and the woman was super friendly accommodating and easy to work with. They were able to get the flowers to the recipient within just a few hours of ordering, and the bouquet was exactly how I pictured it. Thank you!

Elisha McLam

Overpriced

Virginia Montgomery

A joy to find a local florist with great service after a horrible experience attempting to order on line from a New Jersey call center purporting to be local in VT. Diane texted me a photo of a beautiful arrangement for my sick granddaughter and it was delivered within a couple of hours. Cheered the granddaughter — and me, too. Very thankful to know my forever Burlington flower source!