Absolutely atrocious!!! Do not use these people unless you want to have your very excited 16 Y/O upset because they did not get enough hours during the 8 Week class because Kathy Eckles over books (24) students per class and does not have enough instructors to manage all the kids time. She is THE WORST coordinator of a schedule I have ever witnessed. She has a terrible reputation in the Driving School industry and she gives them a bad name!!! Especially you BHS students. She sent out nasty emails to parents and was caught bad mouthing parents who were complaining about her services or lack thereof in front of the students. She had the audacity to have a meeting with a parent during class time with an irate parent and the students witnessed this very upset father argue over her cancellation policy. She believes its okay for her, or her instructor cancel on the day of drivers ed, but then will charge you $50 if you do this to them without 24 hour notice that starts when she "opens" your email that she apparently has trouble with altogether. So take heed, you will pay some cancellation, your student will not finish on time, she is rude and sends out terrible emails about your children, and lastly cancels on you, blames her instructors for it and does not give you $50! This is truly a BUYER BEWARE. The Bedford High School will no longer endorse her because of the complaints. They do let her use a room in the school, but that is about it. Go to AAA Driving in Manchester, I hear they are pretty good.