I hate to write a negative review because initially I was high on the company, but that has changed since. We have used them for several house projects over the past 6 years. The reason I first used them was because we needed some work done in a hurry (due to ice dam damage) and they were the company that was available to come out the quickest. Initially we were pretty happy with the work that was done, however, it did not take long for there to be many issues. The quick version:
1. The 3 piece shower/tub was installed incorrectly (the gap between two of the pieces is much bigger than it is supposed to be). There worker came back to look at it, acknowledged the mistake, but said there was nothing he could do about it because it was screwed into the studs
2. Much of the molding that was put up is falling off
3. Some of the new drywall in the bathroom is rotting to the point that I can put my finger through it
4. They added a support beam to our house because there were settling cracks. Now the settling cracks are worse
We recently used them again because a pine tree fell on our garage. We also did some other work in at the same time.
1. They incorrectly fixed the roof (they returned to do it correctly). They literally put shingles over empty spaces (no plywood under it). So if I stepped on those spots, my foot would have gone through
2. We had 4 new doors installed, and all four of them had problems. The three swinging doors were all installed way too tight, to the point that my kids can’t open them (I am only asking them to fix the front door). They also damaged the new sliding patio door with a screw gun, but that got replaced by the manufacturer
At the end of the day, the biggest issue is their dependability. I have lost count of the number of times they were supposed to be at my house for something and never showed. I rearrange my schedule for nothing. There is always an excuse why, but there never seems to be any accountability. The only positive I can say at this point is the front man (John) is a good guy and easy to deal with. Moving forward I will be using a different company.