Reviews of Dutch Miller Kia of Charleston, WV (Car Concessionaire)

Amy Parog

Very fast and friendly.

Ciana Lee

Had an awesome experience with DMK in South Charleston ! My sale rep Brent was amazing!

Darla Poff

Always top notch service!

Medard Lefevre Jr

Buying a car is easy and enjoyable, at least from my standpoint. Unfortunately, I did not buy a car from Dutch Miller Kia. Instead, I purchased a certified pre-owned Kia from an out of state dealer. It came with some significant problems that the other dealer could not or would not fix. After many frustrating months, I took my vehicle to Dutch Miller Kia's service department. They quickly diagnosed the problems and fixed them, even going as far as replacing parts the other dealer had damaged. They were and are fantastic to work with. Their staff quickly communicates with customers and are refreshingly straightforward. The technicians are true experts. In particular, the service manager, Paula Akers, is phenomenal. She is very nice and caring, and very professional. Ms. Akers went above and beyond whatever I could have expected. She and her staff are stand-up people who made things right for me. I am extremely grateful to them for completely taking care of a very stressful situation for myself and my wife. Thank you! I believe that the best attribute of an automobile dealership is the service they provide after the car is sold, and in my case, even when not bought from them. I could not recommend Dutch Miller Kia more highly.

Sherry McGuire

I would love to share my experience. I went there when it was 96 degrees. The compressor on my AC was out. I was given a price of $800 firm. I was going to allow them to place the compressor then decided to hold off, ( to check other prices) , good thing I did. I called the Dutch Miller in Huntington,WV was quoted a price of $492 for the exact same compressor brand new. I’m thinking either the lady who quoted me this price was going to put $300 in her pocket or they were taking advantage of me due to the extreme temp that day. I will NEVER visit this location for anything , they attempt to rip customers off if given the opportunity

Charles Baldwin

Oil change and tire rotation, in and out in under an hour. Great service

Lane Becker

Nick Patton is the best way to buy a car! Period. He is sure to get you a great deal on great cars! Or trucks if that's your thing. Stop by if you're looking for a pleasant car-buying experience.

Mama Hen

Had a recall on my truck, checked in and checked out and less than an hour! It went really fast even more so than they anticipated! Friendly service.

BRIAN NEWHOUSE

This is my third purchase from Dutch Miller. Two from there barboursville store and one from the South Charleston location. Our salesman Richard Taylor is very knowledgeable and customer friendly along with Joey Gresham. These guys go above and beyond. The finance guys Mitch and Dakota go over everything in fine detail to make sure you get the best deal possible. From the commercials to the sales department and service department, Dutch Miller is top notch and will see that you get the best deal. As they say: if it doesn't say Dutch you paid too much!!!

Amanda Coltey

Go see jeremy or tommy they are the best

Ashley Costello

Everyone was so friendly and helpful! my family was placed in an amazing vehichle. Extremely pleased. Jordan Curry is the best their is!

Barbara Peterson

Our experience at Dutch Miller Kia of Charleston was great! Our salesman Don took care of us from the time we got there until we left in our new Kia Sedona. The staff was so professional as well as friendly!

David Sizemore

My fiance and I had to make the decision to sell our 2016 Silverado truck after seeing your reviews we decided to come to you we had already paid 19000dollars on the truck but her father who owned Appalachian tire products passed away last June her stepmother contested the will all money and access have been frozen since last December with a 1200house payment and a 387 dollar payment on the truck we decided to sell the truck to you and rebuy another truck in January when things will be settled we were treated terribly by Jordan curry he owed us a check for the difference of a vehicle we bought he humiliated us in public in your showroom we were told it would take 48 hours to get the check she had to do Jordan curry's job and have the title expedited yesterday she's a third owner in of Appalachian tire products Jordan was rude demeaning and cruel to her we planned to buy another truck in January but we have decided to shop elsewhere the customer should come first and we were last

Dane Walker

There giving me a great deal on a truck

BILLY VANCE

Very pleasant dealership, with knowledgable sales team. Nick Patton was a huge help in finding the car that I wanted. He kept me in the loop about current and incoming inventory.

Derek Baughan

Nick Patton is one of the friendliest most knowledgeable salesman I have had the experience on dealing with. He knows the products inside and out and will be able to direct you to the exact car that will fit your needs and wants. Be sure to ask for him if you are ever at Dutch Miller!

Dianna Wood

easy scheduling, service quick & courteous

Joyce Dommert

The guy that we worked with worked to find us a vehicle that we could not have only afford what was just right for us they do a really good job here

Tammy Bramlett

Was in for inspection and was proptly greeted and service was done in no time. Tech was friendly and courteous. Enjoyed complimentary coffee and phone charging station while i waited.

Taylor Jiron

Nick Patton helped me a ton in finding out all the options I want to get in a jeep. Had ton of knowledge best visit I have had in a long time to a dealer

Eric Leary

Helpful, but pricey

Evan Vance

Great Salesman

Roger Workman

Great people fast service

Lisa Warren

These guys have made my car buying experience awesome. They have really went above and beyond for me

Randy Kendra

I am extremely satisfied with the service at Dutch Miller in South Charleston! The salesman was very helpful and took his time with me and really helped me make my decision! He wasn't pushy and he gave me his full attention the entire time. Tommy was truly helpful! Josh made the financing a breeze and was very helpful and informative, even after the sale!! I would most certainly buy there again!

Anthony Reese

Dutch Miller is great, helpful sales staff great owners

Vince Boswell

Friendly knowledgeable salesman and they can work with bad and no credit situations

Tesla Lewis

Nick Patton was so helpful! He's really knowledgable about the vehicles there, and he showed me exactly what I was looking for.

Bill Rader

Easiest car deal I ever made! Nick Patton is out to sell cars! Stellar customer relations. Best experience that I ever had......

Christina Keith

My husband really wanted a Dodgei Durango so we went to Dutch Miller and talked to Jake Rollo. He was great in taking us through all the different models and explaining the features and differences. I have never enjoyed the car buying process but I have to admit this experience was pain free. They did not have exactly what we wanted so Jake took us online to search for just the right one. Let me just say that I love my red seats. We found the one we wanted but it was at a different dealership. Dutch Miller took care of the process and got us our car. We love our Dodge Durango RT.

Darrell Murphy

Dutch Miller is awesome and Jake Rollo is the best sales rep I've dealt with! No hassle and he put us in the vehicle that fit our budget and needs! A+

Tasha Holland

We recently had the pleasure of working with Jake Rollo for the trade in and new purchase of our Dodge Durango! It was hands down the easiest transaction we've ever made. Not only was he knowledgeable and motivated, but he was very professional yet personable, which made the experience pleasant and fun. We walked away from this deal relaxed, excited and shocked at the ease, not the usual exhaustion we've experienced from other dealerships. We highly recommend both the dealership and Jake, and look forward to working with them in the future.

May Greene

I want to say that I'm very happy with my 2019 Kia Sorento you guys are awesome I'll be in soon for oil change told you I was going to stay traveling on the road

Jenny T

The crew at Dutch Miller are energetic, patient, and very kind. Each person we interacted with were cheerful and genuine. Jordan Curry can help you find what you're looking for and Dakota will help you with all the fine print to your advantage. Great guys!!!

Nellina Shock

I have been a loyal customer for several years now and have referred people to this dealership because of the quality service I normally receive. Mind you, I have bought two cars from them and was getting ready to buy my third until this happened. I took in my car that I bought from there to get an appraisal on for trade in. They totally low-balled me on my trade. There is nothing wrong with the vehicle what so ever. They have all the service records because they did the service since I owned it, and what wasn't done there, we have records for. They offered $6000 less than what my pay off was for and $1000 less than what their Kelley blue book quote gave me when I put in all my information. I left out of there, called my husband because he had to get the car keys from the sales manager and they overheard what I said. What they offered was insulting. I'll go across the street to Joe Holland and look at their competition next before going back there.

Mason Grow

Dutch Miller is the place to go. Make sure you see Nick Patton, he'll give you a great deal!

Tammy Keeling

Very professional and personable..

Heath Casto

Decided to order a truck with Dutch after going back and forth between Dutch and Walker. I was quoted a price and assured that the rebates and price when I ordered the truck would be what I paid. So magically a week before the new truck came in, the price jumped $4XXX. I knew something was up when the VIN was available the next week and they didn't accept my deposit and told me not to worry about it. They lied to make a sale, and now I'm out a couple thousand in rebates that have since expired.

James McKee

Nick Patton has provided the best automotive experience that I have ever had. He is not pushy like some of the other car dealerships in town. He was patient with me as I selected different cars to test drive until the one I selected that was perfect for my family. His knowledge of cars is extensive. Thank you Dutch Miller for providing the best car buying experience.

J W

Not very helpful. Too busy all the time

Mack Johnson

This was a no-hassle car buying experience. Salesman Craig was helpful and knowledgeable. My 2016 Kia Soul performs as advertised.

Barbara Paxton

Love my new kia

Jerry DeWees

Usually take good care of us. Some of their services are more expensive than I expected

Kent Patton

I was in need of a car so I stopped in Dutch Miller Kia where I was assisted by Nick Patton. He was extremely helpful and seemed to have the answer to all of my questions. I did not feel pressured as I have many times before by other salesmen. The building and lot itself was kept very nice and is obviously well taken care of. I would be happy to do business with Dutch Miller Kia again. If you decide to stop in, definitely ask for Nick.

Woodie Cooke

I went to there parts dept to buy a gas tank strap. I called they had it, so I went there to pick it up. I bought the strap, but it seemed expensive. They wanted 300% more for a rear taillight than several suppliers online

Rob Morris

Great cars, even greater service

AandP4dummieslikeme

I had my car towed there for a flat tire and ended up having all 4 tires replaced. The service was fine, but the tires were $114/each. That is WAY TOO EXPENSIVE. Next time I will not use Kia roadside assistance and I will have my car towed my car to Marty's tires or some place else. Do yourself a favor and get Triple A or put roadside assistance on your insurance policy so you have a choice of where your car will be towed. Marty's Tires is less than a mile from where my car had the flat, and I could have saved a bundle if I had known to do that.

Joseph Adjei

Nick Patton was really helpful in showing us the inventory and being transparent. Really nice service!

M M

Bought vehicle used bought extended warranty. Engine went bad. Warranty company covering cost of engine. But Dutch Miller Kia service department has had car for 7+ weeks. Was told it would be 4-6 weeks when I called to inquire about it service woman told me they didn’t even have an eta on the engine. The said week he have had another woman’s car for 4 months. Like that was ok.

Gary Hoalcraft

Tommy is very friendly and I will most definitely be buying my next car from him. Service Center staff is always friendly. Watch out for the actual service techs doing their free multi point inspection when getting an oil change. I've been told my brakes were perfectly fine and then 3 days later, destroyed a rotor.

Chase Russell

Issues with service tearing carpet out of my 200 and not putting it back. Turned in lease on time and Dutch Miller let the car sit with the keys in it for 5 days infront their showroom. Chrysler calls me and wanted their car back not knowing Dutch had it. Also Dutch is still not giving me the info i need that says the car has been turned in . I turned the car in on 3/22/18 ( lol 5 months ago)

Adam Runyan

Great Service! Our sales representative was Nick Patton. He was very personable, accommodating, product knowledge was outstanding, and he is a straight shooter. I will certainly be a return customer. Thanks Nick!

Nikie Carey

Nice place, great salesman, we've decided to wait a bit on a new purchase but way to go Dutch!

Kathy Roger

Went to this dealership three different times looking at Jeep Cherokee. Last time there gave are phone number and asked the sales person to call it they had anything come in similar to what we were looking for. That was 8/18/16, to this day have never called us back. They to us are not the number one Jeep dealer. We purchased our vehicle on 8/20/16 at another dealership.

Michael keoghan

Could not make a deal

Craig Lawrence

Nick Patton did a great job and would def refer him to all my friends!

Aaron Ferrari

Recently purchased a vehicle here. The sales team was willing to work with us and exhibited patience with us throughout the process. Jordan Epling was our sales agent and he was polite and did not rush us. We also appreciate that he talked to us like a normal conversation that helped make our first car-buying experience less intimidating. So far, we are pleased with our Kia Niro!

John Johnson

I took my Sedona in for service because it was making a grinding noise in the rear. They told me it was due to the undercoating coming off in the wheelwell. They also looked at my front brakes and determined I needed new ones. So, I had the front brakes fixed and took the car. On the way home it started making the grinding noise again! I took it in again to resolve the issue that wasn't fixed on the first visit and was told the rear brakes were bad. The problem I have with all of this is why they didn't find this on my first visit, especially since I brought it in specifically telling them the grinding noise was coming from the rear of the vehicle?

ronnie dunlap

Ive always gotten good service from Dutch

Dragon Steamwerx

Best price on selling our suv

Ryanne Ball

I took my mom's 2014 Kia Sorento to Dutch Miller Kia in Charleston on April 24 for an oil change. About 30 minutes into the appointment, my service adviser Dennis came into the waiting room to talk to me. Dennis informed me that all four brakes on the car were "basically gone, down to the metal." Dennis said that the brakes were so bad that the car was unsafe to drive, and told me that I would have to sign a waiver of liability if I even wanted to leave without getting them replaced that day and quoted me over $400 to change the brakes on all four tires. My brother happens to be a certified Kia mechanic and I was not about to pay over $400 to have the brakes changed when I knew that he could do it for just the cost of the parts. Two days later my mom took the car to him to have the brakes replaced only to discover that all four brakes were perfectly fine. By his estimate, they had about 10,000- 15,000 miles left before they needed replaced and were by no means "dangerous." He could also tell that the mechanic (whose name I do not know) hadn't even pulled the tires off of the vehicle to inspect the brakes. My brother sent me pictures of the brakes, and even my untrained eye can see that there is nothing wrong with them. (Pictures attached) Obviously, this was very troubling to me, as I've had bad experiences with dealerships in the past who have tried to take advantage of me- I'm assuming because I'm a woman and they think I'm an easy target. On April 29 my mother and I both called Kia to complain about this and spoke to Paula. Paula ensured me that she was going to talk to both Dennis and the technician to determine what happened in this situation, and that she would let me know as soon as she found out what happened. I have yet to hear anything from her or anyone at Dutch Miller regarding this situation, and it's obvious that Dutch Miller Kia is not concerned that either their mechanic or their service adviser intentionally lied to a customer in an attempt to have unnecessary and costly work done. I'll also note that the final paperwork I received from the dealership doesn't say anything about needing brakes replaced, and Dennis conveniently forgot to have me sign the waiver of liability. The multi-point inspection that they complete during every service call has the brakes marked as "may need future attention," which is a far cry from "unsafe to drive" or "down to the metal" as I was told by my service adviser. Customers, BEWARE. If you go into this dealership to have work done to your car, and they inform you that additional work needs to be done immediately make them SHOW YOU the problem. Better yet, take your car somewhere else for service. UPDATE: As of May 22, 2019 I still have NOT been contacted by anyone at Dutch Miller Kia, despite being told on this Google Review as well as my Facebook review that a manager would be contacting me. Again, I caution you against using this dealership as they clearly engage in deceptive practices and have made no attempt to resolve customer complaints.

Dan LaPray

Nick Patton is a total stud and is the most knowledgeable salesmen I have ever met!!

Hannah Patton

I highly recommend Nick Patton if you shop at Dutch Miller. He's the best.

Preston McNair

Professional and friendly staff! Thanks for a great first time buying experience.

David Brown

Nick Patton was the best sales rep I have encountered in a long time. He was very knowledgable, on the spot, and very easy to deal with.

Mario Saenz

Be sure to talk to Nick Patton. He is a great guy who will help you pick out the right car for you. He was great help to our family.

Tonya Raynes

Nick Patton is hands down the greatest car salesman that I have dealt with. He was polite and patient and answered every question that I had. I had shopped at several dealerships in the past couple of months and I liked Nick so well that I had to buy a car from him. So if you need to buy a car go and see Nick Patton you will be very happy.

Me

Bought a 2017 Kia Sportage off of Jeremy Strimel. Excellent experience. Would certainly recommend Jeremy and this dealership.

Evelyn Blair

Always efficient and courteous! Very good coffee. I always feel my vehicle is safe when I leave. And they filled my windshield washer.

Mark Neece

Dad got exactly what he wanted....

Robert Huston

Nice deal on a new Gladiator. Friendly and ready to deal.

Dylan Shearer

Nick Patton was great when helping me! He was definitely the type of person I would want to represent my business. Would recommend working with him to buy a car!

Blake Pennington

Great place! Great cars! Great staff! Nick Patton helped me find the perfect car. Couldn't be happier.

John-Mark Atkinson

If you are in the market for a vehicle and want helpful and informative service, go see Nick Patton at Dutch Miller. He’ll take care of you.

Janet Cunningham

Excellent service department!

Chet Burdette

They don't deserve this one star. 2016 Wrangler the manual shift lever falls off in my hand. Should be a simple repair right? Wrong. First they made me make a service appt. for a Friday at 2 when I called first thing Monday morning. I dropped it off, showed the guy what needed fixed and he called back that evening and said they had to order a part it would be ready Monday. Today's Tuesday and after 3 phone calls and sitting on hold and getting hung up on twice, they guy finally comes and says the bolt I need is on "nationwide backorder". Meanwhile I can go online and order one myself from numerous sources. It clearly isn't backordered they probably just forgot to order it. I would recommend avoiding this bunch if at all possible.

Charles Griffith

Nick Patton provided me with awesome customer service! I'll definitely return again when time comes to buy a car!

Nick Sullens

Fast service and clear communication.

zac cooper

Stopped in to look at a few vehicles with my fiancé and our salesman Nick Patton was very helpful with our search. I would recommend him as a salesmen to anyone in need of a vehicle from Dutch Miller.

René Moore

Efficient fair deal on a new car with two trade ins.

josh harrison

Great sales staff. James Wood was outstanding to work with. Gives one a sense of ease and confidence in going forward with a new car purchase. Service department also a bunch of outstanding people. Rick Pauley has kept all of my Kia vehicles over the years running as good as new. And always with a smile on his face.

Carol Ising

Greeted at the door. Very friendly and kept me updated while waiting for oil change. Very clean waiting room.

Joshua Flanigan

Very friendly service. Willing to help is any way. I will continue using this dealership to service my car and for any future purchases.

Tj Henson

Great service and people.

Marshall Brown

This is a great dealership with great sales people. Nick Patton helped me out a ton. He was patient and friendly, and made my car buying experience easy and stress free.

Donna Kemner

Bought my KIA there. Everyone was friendly and excited to be there. Had a bad experience at Hyundai store nearby. Dutch Miller saved the day for us!

RC Hazzard

Ah-May-Zing team members, everyone's always smiling and in a pleasant mood!

Shayne Stone

I love Nick Pattons pine cone idea. Brilliant, helpful and friendly.

Karen Gray

When I brought my 2019 Kia Sorrento to have the oil changed. I told them about the drivers seat needed to be fixed and the lady in service had an attitude and said it was normal wear the car only had 5000 miles on it and I called Kia and they called her and she told them the same thing and they offered to pay half and I told them no. I think you all need to reconsider and fix it. My salesman Don is really great.

Stephen Harmon

Nice and quick better than the Dodge center and better waiting room

Shannon Thompson

If you are looking for a new car, go see NICK PATTON. He is hands down the best salesman I have ever dealt with. Every other salesman I have dealt with has been arrogant, pushy, and you could tell all they wanted was a sale. I didn't feel like I was just another sale for him, but that he truly cared about me and my needs. He helped me find the perfect vehicle, and I couldn't be happier with my purchase. Car shopping is never a fun experience, but he made it a good experience! I will definitely be returning, and recommending Nick to everyone.

Kevin Hager

This was my 1st time buying a new car and Tommy made the experience easy and painless. He explained everything to me and even offered for me to call him if I have any future questions. A great dealership with friendly and patient staff. Will definitely buy my next car here too.

Larry Stamper

Great service personnel, did what was needed accurately and on time. Seen my salesman, Ashley Harper, remembered me from over 8 months ago and could still speak to me as if we talked yesterday. If you need a vehicle, see him, for you become like family to him.

Harold Ford

They went out of their way to show the car I was looking at.

Adam Greathouse

Very easy to work with. No pressure to buy. Ask for Tommy or Don.

Debra Legg

Very knowledgeable salesman, not pressured, Relaxing atmosphere, and a big choice of automobiles.you just have to go there and see for yourself .

Hunter Roberts

So, I've had some work done here on a couple cars and thought well the sales department cant be as rude as the service department but I was wrong. I had contacted a salesperson when my car was last in the shop there and he refused to answer my questions or even consider helping me. Today, I drove an hour to see a couple Optima's and discuss payment options and arrangements. Yes it was 430, and they close at 5. But I was treated even worse in person than just through my phone as previously mentioned. The salesperson refused to even speak of payment options or let me look at a vehicle until we worked out how far under I am on my current vehicle. Yes, I am under on it, but the salesperson refused to even speak about a down payment or rebates as there was nothing he could do. So as I loaded my family into our vehicle, he was already off the lot. If you dont want to do business at 5, just tell people, "hey were getting ready to close, come back tomorrow when I can assist you longer." So if anyone goes there to buy a vehicle make sure you arent under on your vehicle and trying to get into a better deal.

Julie Satre

It was AWESOME working with Nick Patton!!! He is an all around GREAT guy...honest and personable!!! When we go back we will definitely be asking for Nick!!

Tina Hall

I was assisted by Don Garrett. He was professional yet personable. He made the experience of buying my new Kia a pleasant one. The sales staff worked with me to find a payment that worked for my budget. I would recommend Dutch Miller Kia to anyone who wants a good deal.

Neal Patrick

Jake Rollo not only got me exactly what I wanted to fit my needs and price range, he did it with a wonderful attitude.

Gary Sevy

Very disappointed in the service department. Went in for oil change, tire rotation, and state inspection. Two hours and $90 later, including $19.95 to rotate tires they already had to take off to inspect the brakes. I have been to two other Dodge dealers for the same service that was only $50 to $60. Also the other dealers gave me a print out of my tread depth, brake pad and rotor thickness, etc. At the Dutch Miller service dept they only do a visual inspection and don't actually take measurements. Then to top it off they didn't even bother to reset change oil reminder. I expect a higher quality of service from a dealership. I will not be returning to Dutch Miller for any service.

Joey Gresham

Great selection on sales and awesome service department

Karen Rollo

Jake Rollo was amazing! He found the exact car I wanted and I have never been happier with an auto purchase! :)

dennis thornburg

Had a great experience buying a Jeep Cherokee with the assistance of Nick Patton about a week ago. Husbands and wives probably rarely agree 100% on anything (at least in our case ha ha ) but I believe my wife and both feel we got exactly what we were looking for. Even better yet, due to incentives and rebates, some of which were discovered as they closed the deal, the price came in about $800 LESS than what the dealership originally quoted!!! That's ironic because my goal was to get the vehicle about $700 less than their quote! Very happy with the final deal. Nick was very calm and patient and did a very professional job. We test drove about five vehicles before deciding and visited the dealership 3 or 4 times during the process!

Karen Kinney

Had a fantastic experience purchasing from Dutch Miller Kia in South Charleston. Everyone worked with me to purchase the right car at the right price. And, they are a fun crew to boot! This is my third Kia - I'll keep buying!

bill nehme

Hardly any room for a full size vehicle

Nancy Sanger

They were so nice. And very helpful. I love my Kia Sorento.

Faye Jones

Great service. Nice people. Courteous and helpful. Love them.

j h

Good customer service. Had motor replaced due to a kia defect and they gave me a nice loaner car. Kia sorento.

Steven Thompson

The service has greatly improved since I purchased my truck two years ago as I believe they have a new service manager.

Kristen Pennington

Nick Patton is a wonderful salesman. I've known Nick a long time and he is knowledgeable and very goal oriented with his sales. I have always had great experiences in my dealings with Nick.

Fez Legendary

Nick Patton best in the world he so kind helpful spectacular he just the greatest ever I don't think I will ever have a better experience he was there answer all my questions and help with best choice he was just so great

Kim Smith

They told me I needed new rotors and I did not and the price was Sky High. I know I did not need them because I asked for my old ones and had them checked out another place two different places in fact

Terry Stone

The best service department we have worked with in owning a car.

Dawn Addesa

They are very friendly and quick.

kris santanio

I had many bad experiences in the past with car salesmen, but jake rollo was great. He got me a good deal and was one of the nicest people I've met. I would recommend him to anyone.

Bobby Southall

Went in to file my paperwork for canceling my extended warranty and Gap coverage on my 2016 Dodge Ram Big Horn I traded in. I seen Taylor d.c. own at the Kia in Fianance to fill it all out plus I e mailed him a copy of the Odometer reading of the vechicle. A few weeks went bye I called Mopar to check on it , and it had never been processed. I turned it in on 18 Dec 2018 with a end date of my truck for 14 Dec 2018. So I called Dutch Miller Kia right after I got off the phone with Mopar . I asked why my paperwork hadn't been turned in. The person on the other end being smart said I found it and I just put it in. That was 4 Jan 2019. Well that's the effective date that I submitted it. A lie. They are cheating me out of 21 days of my contract money . The Mopar agent stated it was a good amount . I think they did the same with my Gap as well. This is not right they worked it so they make out and get some of my money. WRONG. I CANT call there they blocked my cell number and my home number. I think that's getting a little far when you do that. UNLESS YOU DID DO SOMETHING WRONG AND DIRTY. I HAVE BOUGHT 3 VECHICLES FROM DUTCH MILLER AND MY GRANDSON BOUGHT ONE AS WELL. I WOULD NOT RECOMMEND NO ONE. THIS IS WRONG WHAT THEY DID. It SEEMS WHEN THEY ANSWER A REVIEW ITS WITH A COMPUTER GENERATED ONE. THEY CAN'T EVEN TAKE THE TIME OUT TO ANSWER A REVIEW. I THINK THATS PRETTY PATHETIC FOR THEM BEING A CAR DEALERSHIP. YOU KNOW I HAD GREAT SERVICE WHEN I BOUGHT I NEW 2016 DODGE RAM BIG HORN. ITS WHAT CAME AFTER THE FACT WHEN I TRADED IT IN AND WANTEF TO CANCEL MY EXTENTED WARRANTY AND GAP COVERAGE . THE LIED ABOUT THE DATES WHEN I TRADED MY VECHICLE. SHORTED ME 21 DAYS. SO IF YOU EVER CANCEL ANYTHING WITH THEM MAKE SURE YOU GET A COPY OF WHAT YOU DID. I DONT HAVE A COPY BUT I HAVE A E MAIL IT EVEN BETTER WHEN I E MAIL THE ODOMETER READEADING TO TAYLOR THE FINANCE GUY AT KIA.

Kenneth R. McMillan

When I bought my 2016 Optima in October of 2017, it was an overwhelmingly positive experience. I came away feeling fortunate to have dealt with my sales person, Ms. King, & everyone else I encountered that day. Since then I have brought my Optima to the service department to ask them to check out a noise I was hearing that sounded as though it was coming from within the dash. I was told the staff did not hear the noise I described. While driving home that day I heard the noise again. On 12/28/17 I had an appointment for oil change & tire rotation. At the time I made the appointment I asked if they could again assess the noise I was continuing to hear coming from within the dash. At the completion of the appointment I was told a technician decided the noise was due to an ash tray & coasters I had in the cup holder receptacles. I am retired after 30(+)yr in healthcare & realize I am not God's gift to the world of automobile mechanics. But I am not a village idiot who can't figure out that a removable ash tray & coasters are not the source of the noise I continue to hear in my new car. The more I think about it, the more offended I am. The thought of having to drive to Barboursville for service isn't appealing but inevitable. I am beginning to think I may as well get use to the annoying sound coming from my dash & just hope it isn't something ominous. I'm beginning to wish I could get back the car & motorcycle I traded in the first week in this past October.

Kevin Doss

Exceptional Customer Service - Jeremy Strimel by Kevin Doss from Hurricane, WV June 5, 2017 Exceptional customer service. Jeremy Strimel is a very respectful and professional Sales Consultant. I will not only purchase more cars from Jeremy in the future, but I will advocate for him and recommend anyone I know to speak with Jeremy before buying a car anywhere else. Joey Gresham - Sales Manager, was very kind and considerate during the car buying experience. My sales and purchasing interactions with both Jeremy and Joey during my Kia Optima purchase reinforces my confidence in my decision to purchase from Dutch Miller of South Charleston. The sales process was flawless. One additional comment: I was there during a Sales Meeting. Once the Sales meeting was finished, each and everyone person that came into the Sales Floor greeted me and asked how I was doing. Very Impressive!!!

Vickie Walker

Totally disappointed in the salesman.

Rick Fink

Surprisingly cheaper on tires than King's Tires of Charleston or Appalachian Tires. Appalachian Tires quoted me over $100 more for 2 tires, than any other place

Amelia Lane Jarrell

Loved working with Jake Rollo at Dutch Miller! He was extremely personable and worked with me to get the vehicle I wanted at a great price! I will definitely be coming back to Dutch Miller the next time I'm in the market for a vehicle. I would highly recommend working with Jake Rollo as well! He made this experience much easier and more enjoyable than the typical nightmare of purchasing a new car! All in all, extremely happy with my experience at Dutch Miller and would recommend coming here if you are in the market for a new car!

Rick Nease

GREAT PLACE, GREAT PEOPLE,NEED A GREAT CAR GO SEE THEM THEY WILL FIX YOU RIGHT UP... HIGHLY RECOMMEND THEM, GREAT SERVICE

kevin drinkwater

Very pleased

Chuck Roberts

I rarely write reviews, but Salesman Nick Patton went above and beyond to make our buying experience go as smooth as possible. He really took care of us and got us a great deal. Thanks Nick!

Malinda Dalton

They're very helpful at finding a vehicle that fits ur budget and needs.

Chelsea Smith

We had a great experience in purchasing our vehicle at Dutch Miller in Charleston! We were able to get the Jeep Renegade we had been wanting at a great price, plus the process was quick and pleasant. A big thank you to Jake Rollo for making the car buying experience a pleasure and for all of his help!!

Hiram Weible

Dutch Miller Dodge has amazing service. Nick Patton did an amazing job helping me out.

Matt Campbell

This is the worst dealership you could ever imagine working with. It is full of lies and thieves. I was sold a car and told it was an AWD. I came to find out a year later the car is a FWD. I was told by both the dealership and the Chrysler Rep that I would have to pay the difference to get the car I wanted. It's too bad that you have to have a lawyer on standby anymore just to be able to be treated humanely. Needless to say I have no money and was unable to press this issue further, but I find it sickening that Dutch Miller was unwilling to help me in any way at all.

Steve Taber

Nick Patton is the best. First rate service and attention to detail.

Kristin Moore

Great Experience! If you want a professional and honest experience go talk to Nick Patton....he is the best sales guy I have ever worked with!

Clay Carroll

Absolutely LOVE my new Kia Forte!! Best value for the best price. Couldn't be happier.

misti terry

Love working with Tommy for my last 2 cars

Barry Wallace

Great selection,nice sales people

justin harper

Had a great salesman today, ty Nick Patton for answering all my questions. I will definitely be coming back soon for my new jeep!

Nancy Dial

I wrote a review and after I wrote it Joey Gresham contacted me I am very pleased to say they were wonderful and I wanted to recant my last one Jordan curry John ballenger and Joey Gresham helped us and treated us with utmost respect I would highly recommend this dealership I'm very pleased with them thankyou to everyone that helped David and I I will definitely recommend this dealership to anyone I was blessed to deal with this dealership I was having a hard day and took it out on the wrong people Thankyou again for your kindness David and I will definitely shop with you all again God Bless

Keira Ranson

Excellent customer service, work very hard to get you what you want at a good price. Andy Grubbs in particular is outstanding, but the whole staff are knowledgeable and friendly. Easy to find.

Don't Worry

They promised me a second key to the used corvette I bought from them. I took their word for it and now I'm buying my own $400 key. Lied right to my face. It's been 2 months. Get your promises in writing. I was considering going back for another car in the future. Not anymore.

Linda W

Never have any problems nice group of ppl you have working for you Thank You Linda Wolfe

Ted Sparks

Did not have a great experience

Mike White

Looking for my son's first vehicle. We found it. The sales representatives are great.

Christopher Stone

Nick Patton is a great person who really knows his stuff! I would recommend his services to anyone! He has a passion for for helping people get the best deal possible!

Cindy Patton

We bought a used truck from a great salesman, Nick Patton. I would recommend him to everyone!!

Chandra O'Connor

Rocky Hamer and Dutch Miller dealership rock! This is the best car buying experience my husband and I have ever had (with experiences at 5 other different dealerships). They were quick to negotiate the price that satisfied us, and were transparent on all costs. Nothing hidden, no surprises! They truly seemed to appreciate and value our business (we have crossed state lines before when other dealerships did not want to work with us, which was very unfortunate as we don't like taking business outside the state). I could not recommend Dutch Miller and our salesman Rocky enough!

Josh Moore

Kept my car for 3 hours just to tell me theyd order my part and its been 2 weeks since then and still no calls no texts . And my car is still not fixed

Nikki Treadway

Wasnt treated well. They were too busy for me to test drive and I had called and set an appointment. Great huge selection of new and used cars though. The service dept was amazing and went the extra mile for me when I accidentally ordered a piece for my Kia at the Barboursville store. They had a driver not only bring it to Charleston but drop off to me at work!! Sales staff wasnt the greatest though!

Nickie Hinzman

Nick Patton was great! He Helped get me in exactly what I wanted. Thanks again nick!!!

Eric Kiser

I made an appointment on a Friday to look at a particular car and also applied for pre-approved credit. I spoke to both a conceriege person and a local employee. My appointment was for Sunday afternoon. I received an appointment reminder email from an employee on Sunday morning. Drove 100 miles round trip on Sunday only to find out when I arrived that the car had been sold on Saturday. Never received any calls or emails alerting me that the car was no longer available. Total waste of my time and money, and I will not consider this dealership for any future purchases due to the incredibly poor customer service.