Reviews of Bob Howard Hyundai (Car Concessionaire)

Martha Martinez

Billy Gruver helped us find our car, he was excellent. Very helpful and informative.

Joe Clay

I had a very nice experience with the service department. Mr.Ray Denson made experience very pleasant. Thanks everyone.

K G

I am usually very satisfied with Bob Howard this time however I was not due to receiving Conflicting information..

Eric Grigsby

Ross was a great guy, and took care of me. He answered all my questions. Love the new car!

SergioAlejandroLopez 1994

Ross Barton and John moss showed outstanding service and willingness to get the deal done. They are THE BEST!!! #AWESOME WHERE

Liz Speaks

Shopped on line and showed up at the dealership and met Michael Boney, we arrived about 1:45pm and looked at three vehicles, test drive two and drove out in a new Sonata at 5:10pm. Quick easy and painless, no high pressure sales antics! Great experience overall! Not to mention I love my new car and will definitely recommend them to everyone. Even was introduced to lovely ladies in the service Dept.

Tabitha Lawson

Scheduled an appointment for an oil change as well as getting a turn signal bulb replaced. Appointment was confirmed via email as well as telling them what my appointment was for when I dropped my car off that day as scheduled. Received a call about 5 hours later letting me know that my car was ready to be picked up but they wouldn't be able to get to the bulb replacement today. That was half the reason for my appointment. My husband ended up replacing it in about 20 minutes that evening. They ended up not charging me for my oil change which was a nice gesture however it is unacceptable to me that half of my service was not performed as requested. I also did not get a statement of service so I have no idea if my vehicle was inspected as it normally is. I will be taking my Genesis elsewhere next time I need service.

Debra Gruver

My experience was great got the car i wanted, the salesman Billy Gruver and the managers were great. I would recommend Bob Howard Hyundai to everyone. However if anyone is looking for a car ask for Billy hes great..

Jo Wynn

They were fast and friendly

Claudia Samuels

As usual, the service department staff was right on time, professional, courteous, and accommodating. I wouldn’t take my vehicle anywhere else. And their monthly email with service department discounts on common services for the average owner is appreciated. Dealerships get a bad rep for being overpriced, but not only is the pricing competitive here, but I know that it’s done per manufacturer standards, and they aren’t going anywhere. Accountability and reliability.. can’t beat that! Thanks all!

Cati Garcia

This has been an awesome experience. Ali and Chris were quick, amazing, friendly, and it was so nice dealing with them. Highly recommend them here. They got me into a 2016 Edge from a 2005 Edge and got me into the payment range I wanted.

Ken LaFayette

Our salesman, Billy Gruver, sealed the deal in our decision to purpose a vehicle from this dealership. Billy was courteous, respectful and professional. He kept the mood lite during negotiations. Great attitude.

Gary Baker

Forget an appointment and waiting! Called for an appointment for an airbag light advised I would wait. It took over an hour for them to start diagnostics and 2.5 hours still waiting or idea when this ordeal will be over. Very poor service

Shiju Chettiar

The service manager was not welcoming.. I always does the oil change in other Hyundai dealers by just paying the labor cost and providing my own oil...Here they asked full price of the oil change though I am providing the oil.

kerry ferguson

I own Equus flag ship of Hyundai. Went in for a simple oil change. I was there for almost an hour and a half...yeah kind of long when you have a appointment. After I paid for service I went out to my car to leave and I noticed the door had dirty hand prints. I looked around and the center console was also dirty, I keep my car pretty clean and I expect better service when I take my car to the dealer. I showed the service person the the dirty door, he said he will take care of it I told him never mind I did not want anyone there touching my car. I'm done with this dealership I have been dealing with them for 6 years and it its going down hill... I will go to Norman next time hope I have better luck.

Sharon Manning

Best place for oil change! Jake always takes great care of my car!

Grover Turner

They totally went out of there way to satisfy. Thank you.

Patricia Coleman

I’m just here to warn others to hopefully save someone else from wasted time and unappreciated service. They advertise one price and then when you get ready to purchase, you will notice a line that has no specifications for about $1600 added to your total. That’s right, they add more money to the price they advertise AND they don’t tell you. You have to be smart enough to look at your itemizations before signing. Contact the BBB and the FCC. Enough complaints will trigger an internal investigation for false advertising to lure consumers to the dealership. The finance manager Marcellus and sales rep Billy both agreed and said that it’s wrong and the car should be listed appropriately. If that’s the case, why would you work for a company that encourages this behavior then? I guess when you need a job, it doesn’t matter. Upon reading other reviews, several consumers had this very same issue and many complaints about the GM. So don’t be alarm by the response to your reviews that he actually cares. His team is only as good as the management that leads them, which isn’t saying much. Be smart, ask questions, and get EVERYTHING IN WRITING. Be prepared for aggressive sales tactics, long hours with Finance, and unethical business practice. Please, purchase elsewhere.

pat jaques

The service people were very nice, helpful & knowledgeable. I had a very pleasant experience.

Emery Mason

John Cantrell always has gone to great lengths to help us with our car when we need it. Also, he is a really nice guy! We appreciate him.

sandy delozier

One of the most pleasant car buying experiences, the salesman was so helpful in explaining the electronics in my new Tuscon.

Raymond King

At the age of 63 I finally found a service shop that truly understands the meaning of SERVICE. Superb service from John & Christian. I was kept informed and the service was done and the price was fair,

paula winters

Everyone at Bob Howard is great

Heather Bien

Ross was a fabulous salesman, great attitude and very informative. Great follow up next day answering all my questions! Chris Hale was also wonderful! Chris answered all my questions about financing over the phone, was honest and straight forward. I would highly recommend them! Great car buying experience!

Craig Waters

Hour and a half for an oil change on my vehicle

Rebekah Redburn

Best car buying experience I’ve ever had. Super amazing staff and I had the best salesman ever!! I suggest going to see Cody Monday! He will get you the best car for the best deal that fits your needs and lifestyle.

Loyle Coleman

I just came from my first oil change on my new Hyundai Tucson and and the staff was very friendly and it was a they got me out very fast.

Ross Barton

The service department did an amazing job. Jacob Brinkley handle everything and explained everything to me that was going on with my vehicle. I will definitely use this service department again.

Diane Hall

Made a 9:30 appointment for September 4 for an oil change. It’s a Wednesday and with an appointment, I figured I would be in and out in maybe a half hour. When I checked in my car, the tech said they had been overbooked and had booked five people for the 930 slot. At 1118, I was finally told my car was ready. Tech apologized for how long it took and I told him I didn’t think it would take so long since I had an appointment. I booked this through the app. He said when you do that, it doesn’t ever close out the time as full and just allows people to keep booking that time. He gave me a discount, which was very much appreciated. Not his fault that time was overbooked. Probably will just be going to Hibdon’s going forward for my oil changes. Nearly two hours wait when I had scheduled an appointment.

Zoey K

I've gone a few times just for oil changes. John Cantrell is my service rep, and he's friendly and helpful. Prices seem pretty decent, and they often have discounts available.

Michael Reeves

Nansy and Michael were very helpful when buying my 2016 Genesis Sedan. They were very easy to work with and came up with a fair price for the both of us. It was my first actual dealership interaction and it couldn’t have been better. They promised to fix the issues with the car and I have a scheduled service date. As long as that goes well, I’ll be keeping the five stars! Thank you to Nansy and Michael for being fair and ethical.

Rita Roblesky

Very polite office. Great service. Very friendly.

Carlos Robinson

Job well done! In and out...great customer service.

Lynn Youngblood

Loved working with these guys to buy my new car!! They post really fair prices for their internet price and then will negotiate just a few hundred to give you a great price. You will get a better price than anywhere else in town. I tried everywhere else in the OKC area. Also I really appreciated that they would negotiate part way online. Other dealers wanted me to go to the dealership before talking a real price, or else they post a ridiculous price online, but when I really talked to them about a real price it was much more than the Bob Howard price.

Lori England

Ross Barton was a great help. My son is buying his first vehicle and they have been a wonderful help. Great place.

Jamie Wehling

Staff was excellent....each person we came in contact with was super helpful, very knowledgeable, and very personable. We had a great experience and would highly recommend them to anyone looking to buy a new car.

Vicki Clark

Art was great to work with and took really good care of me

Jason Wallace

Service center was excellent. Took my car in to get factory recalls serviced and the staff was very pleasant. They not only handled the one recall I was aware of but found several others that needed to be addressed and fixed those as well.

Darla Smith

Best car buying experience I ever had!!! I went to this dealership and was greeted by Shane Smith. He was a very nice, professional and listened. I told him what I wanted and about 2 1/2 hours later I left with a new 2018 Tyson. Thank you all at BOB HOWARD HYUNDAI!!!

Sarah Witterschein

Ross was our sales person and he did a great job of being informative about the vehicle and willing to listen and consider our budget instead of pressuring us to buy. The financial department did not hassle us to purchase additional coverage and made our exerpeience quick and efficient.

Clayton Springer

Shane did a great job. He followed up and made sure everything was good and I had any questions. I was never pressured into buying and made the process seem fun. I would recommend Bob Howard Hyundai to anyone looking for a car. Make sure to ask for Shane too, he is very professional and makes buying a car fun.

G Pogue

Awesome and fast service, and my agent Art Rudolph was very helpful concerning questions about future service requirements to keep my car in top form. Thanks guys!

Jessica Gonzales

Got my car here after a long and arduous time of going from dealership to dealership trying to convey that I had a specific budget and wasn't going to do financing through anyone else but my bank. The salesman here was VERY chill and kept everything short, didn't pressure me and took my asking price without trying to talk me into anything. He answered my questions clearly and addressed any concerns. I get my oil change and maintenance done here as well and the Lady (can't remember the name) is always so nice and gives clear explanation of prices BEFORE they take the keys. I live in Northern Oklahoma so it is a drive but for me it's very much worth it because they seem way more trustworthy than the Hyundai dealership in Edmond.

Linda Fennell

Everyone was friendly. It was a very satisfactory experience.

bev wilkerson

I had a great experience with the car salesman Billy Grover. He was very knowledgeable about the cars when I was looking for a new one. I would recommend him to anyone that I know. Beverly Wilkerson

Sha C

The front desk people at service are rough

Alyssa Massey

I appreciate the fast service. I however, did not appreciate the service guy trying to be pushy for me to do more than what I came for. And then when I said it had been a while since I had an oil change, and told him I didn’t want one, he made the comment that I may not have a car to drive home then. Basically scaring me into getting an oil change and there was nothing even wrong with my oil. Smh

Sheila Unwin

Ross was a great salesman and helped me get into a vehicle I wanted with a payment i could afford. If you are looking for a awesome salesman Ross should be the one.

Dan Schwarz

Bob Howard made my car buying experience easy. Ross was an excellent salesman. He and the manager (Chris) were easy to work with and honest. I would recommend Bob Howard Hyundai to anyone.

Camella Stiemke

Good job, quick & very reasonable charge.

Dancing Snowmen

Absolutely amazing experience! I will never purchase a vehicle anywhere else! As a woman car shopping alone, I had all sorts of negative preconceived ideas. I expected, and accepted, it would be an awful, but necessary experience. To the contrary, it was quite pleasant and not the least bit overwhelming. Marcus, the salesperson, was very knowledgeable and treated me with kindness. Within the next day, some concerns did arise. Marcus and John, a manager, were very receptive to my concerns and immediately came up with a plan to rectify the situation and insure I was comfortable with my purchase. The General Manager, Michael, did an exceptional job of following up and making sure I was happy with the resolution. After speaking to him, I understood why the rest of the team was so impressive. The General Manager possesses exceptional interpersonal skills and a level of professionalism that has become a rarity. Thank you Marcus, Michael and John for all of your help and for seeing me through until the end!

LaDana Churchill

Ross Barton was awesome... He was upfront, honest, very helpful and got me in the truck I wanted with payments I could afford(you know that alone is a 10 star). Go see him!!

marisol fraire

These people are the worse!!!!!!!! Be careful buying a car from them because they will call you weeks later asking you to go sign new paperwork for a car you have had for weeks and then change what is included on what you are purchasing!!!!!! Read before you sign if that happens!!!!!!!! Shady people! and the manager, Michael, is unprofessional, a complete jerk, and has no compassion!

Lecollia Bond

My husband, William, purchased our 2 Hyundai's here and regularly have our cars serviced here. They have excellent service staff & mechanics! Ray Denson, Service Mgr., and his service staff,John & Jake, are AWESOME! I can say this, with confidence, since we've been having our cars serviced here since 2015.

evelyn Bradford

Fast efficient service. Easy to schedule needed car services. Great waiting area. Free WiFi for customers

VK Norris

Update: Took it in for first oil change and as usual, we received great service. Thanks Jon Cantrell and all the service dept. We also forgot to add previously how helpful GM Michael Ferguson was when we first purchased our Tucson. Ross was very helpful and knowledgeable. We had a great experience buying our new 2018 Tucson at Bob Howard Hyundai.

James Akin

Great professional dealership in and out in 30 min

Jesse Boen

Looking for a good vehicle i say Bob Howard Hyundai would be of the first places to vist i say. Best experience i had

Andrew Brown

Making my final update and revision to my post. This will be the third update over the course of three years we've been coming here. One update per year has been what I've done, and I'm fairly comfortable that this is the last thing to say. I had a good experience in the sales department when I purchase my new vehicle. The experience transitioned to their service department. We have worked with John there, for now going on (as previously mentioned) three years. There has been some bumps along the way that has discouraged me from leaving that final five star rating, but the effort made on John's end to make up for issues has been apparent enough, that in the long run, earns back an additional star from my 3/5. This place is good, and the service department runs in a fair and friendly manner, for the most part. In the event you have any issues, remain persistent and I'm sure they'll work something out with you. 4/5 stars from me!

D Baker

If I could give Bob Howard Hyundai SIX STARS, I would. Our vehicle purchase this past (very hot!) Fourth of July was absolutely smooth as glass. There was NO back-and-forth haggling. The purchase was simple, courteous, professional, AND we were given a GREAT PRICE! Earlier that day, we had gone to the Hyundai dealership on the EAST side of the metro where we had picked out a car and were experiencing the dreaded ping-pong price negotiations. After getting down to the near-final price, the dealership informed us that “THEY had made a mistake on the stock number” and that the car we had already spent so much time dealing with was “actually $1,000.00 MORE” than they had originally quoted us. (Oops, how convenient.) Needless to say, we walked out. We then drove all the way up to the Hyundai dealership on the NORTH side of the metro only to find them CLOSED for the holiday. Finally, we made our way to Bob Howard Hyundai and were greeted with cold drinks and the friendly smiles of Ali and Mike who treated us with genuine kindness and respect. We got the EXACT car we wanted at a GREAT price. If we had known that Bob Howard Hyundai would make the purchase of our car totally painless (with no hocus pocus), we would have made it our FIRST stop, and saved ourselves a LOT of time.

David Fulton

The service department at Bob Howard Hyundai is the only place I trust to take my car, they are always quick, helpful and never try to upsale for my service work, I enjoy doing business with them!

Metro TMobile

Service was great this morning next time I Need to have service tech look aty struts for. Me and tell me if I need new ones

Lyndsay Pratt

DO NOT BUY HERE!! THEY ARE CROOKS!!! I bought a 2017 Limited Elantra there in 2016. The first problem we had in our car buying experience was it was a 6 hour ordeal (no exaggeration) and I still had to take documentation up there another time due to them losing the first set of my proof of income. The second issue I had was when they did my financing they did not turn in our insurance coverage like they told us they would so the bank automatically took out twice what they were supposed to for my loan payment and caused me to have a dramatically smaller check. The third problem is the sales person told me they were “giving me” the extended warranty and other things and bc I signed papers for a loan company and then they found me a better finance option and I already had the car and had to go back and sign another set of papers I realized that though my “payments” were the same it was for a year longer and I ended up financing more than the sticker price! It was the first time I bought a car on my own and they definitely made me regret my decision. I am now completely upside down on my car and hate it. Do not go here. They are nothing but lying crooks!!!

art steinhofer

Had an appointment today. They were very Busy and still managed an oil change and tire rotation Inside of an hour. I was very impressed with the service!

talena depel

I will go back to this car lot anytime I need a car. The staff is so friendly, Cody Monday, Ali Islam and Chris H. are so fun and easy to deal with. I will definitely refer all my friends and family to them. This is the second time that I have gone back to buy a car at this car dealership. Thank you guys for all your hard work and help. Talena D.

Amanda Sierra

Very happy with the service thanks

Pat Oplotnik

Always timely and professional! And I love the free coffee and WiFi!

Jessica Guinn

Ross Barton was beyond helpful. He took his time to walk me through everything. After spending 3 days helping find the right car for me I happily bought my new Mazda 3. I would recommend his sales expertise to anyone.

Beth Morton

Scheduled an oil change online the night before - staff was friendly and patched my tire while I was there. Oil change was even cheaper than the price listed online! Just be prepared for a long line if you go on a Saturday morning.

Oda Williams

They were very courteous and professional. They performed a complete health analysis on my car and systems, which had not been done before by the other dealership. I was extremely happy and satisfied with the results! I definitely recommend you take your car to Bob Howard Hyundai for servicing! Ty guys!

Tara Gerhardt

What a great experience! Friendly and professional. Most importantly no hassle. I highly recommend Ross Barton. I am sure my son will be happy with his surprise.

D H

Thank you John Cantrell! You sir deserves 11 stars⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

rebecca russell

Everyone was so amazingly friendly. Made the process alot less stressful. We will defiantly be back in the future. We will tell our friends and family too go here. Cody rocks! Mike & Chris are great as well. ..

Tabatha Cothern

I highly recommend this dealership and make sure you ask for Michael Boney, he was amazing. He walked us through each step, he was respectful of what we needed and wanted and he was sure to meet all those expectations. He wasn’t pushy at all. I respect the whole dealership! Everyone was super nice and helpful! Go see Michael and get you a good deal! I can’t wait to get back and get that Santa Fe I want!!

Reba Bobbitt

My service advisor John is the BEST!!! He is always so kind, courteous and knowledgeable.

Greg Moore

Don’t waste your time scheduling a service appointment with Bob Howard Hyundai. You will only end up waiting in line like I did (3 times). Scheduling an appointment with this place is for their convenience not yours. I’m not going back here again because there are other Huyndai dealers and I wish I hadn’t gone to Bob Howard in the first place to buy my new car. Sorry sales and service. Do yourself a favor and go anywhere else.

AD D

I was in OKC and blew out my tire having a warranty I was towed to this dealership best I've been to they made me feel welcome and did a great job I would contemplate traveling to this service department 2 hours away from me just because they have great service

Kathy Sense

well cared for once again!! Th y keep my Sonata running great!

Correna Luschen

Horrible experience! Long story short- the vehicle I purchased was not equipped with what I was originally told by SEVERAL people. New car manager told me he would make it right- then told me I needed to spend another $2,000 to actually get what I was told I was actually getting. I spoke with the General Manager 4 days ago, and was ensured I would receive a call back- I have called 3x and left messages each time, and guess what! NO RETURN CALL, OR ATTEMPT to provide any sort of customer service. Buy from elsewhere. Don't make the same mistake I did.

Marty Cradduck /Alvarado

This is the second vehicle we have bought from Bob Howard Hyundai. The last experience was good but not amazing. This time it was a great experience. Ali was was very informative and personable. Mike the GM was more than fair and very easy to work with. No games no stress in this deal. We recommend this dealership for your next car.

Donald Jefferson

I had a great car buying experience with Bob Howard Hyundai. Everyone there was courteous and helpful which made me feel free to explore and buy from them. Even the general manager came out to greet me and my family. Most of all I must commend Michael Boney for being the best salesman and getting us the right automobile to fit our family and shout out to Michael also for entertaining me through the process.

Billy Block

Great experience. Everybody very friendly. Nansy Reyes was great. No high pressure tactics.

Kenny Toms

Very professional and great customer service i will definitely come back for my next vehicle.

Brenda Massingill

Ali is a superb salesman! I came in knowing exactly what I wanted. When that wasn’t a possibility, he worked quickly and efficiently and got me into a much better car for me. More than I expected. You should ask for him. Very knowledgeable and personable. Great guy!

Susanne Gudgel

So far I have had excellent service, attention, ease of scheduling and my car runs great.

Teresa Bruner

I went and got my car serviced on Thursday and I’m not pleased at all with the rush job that was done. I dropped my car off at 1:30 for a 2:30 appointment. My car wasn’t ready till 6. I had 2 things that did not pass the service check and no one called or came to the lobby to see if I would like them fixed. No one went over anything with me. My tires passed inspection but Friday the tire pressure light came on. One of my tail lights is out and somehow that passed inspection as well. I called and spoke with the manager about my complaints and he seemed unbothered. I will not be returning unless I have a recall. I guess since I’m a woman they didn’t feel the need to treat me accordingly.

Jeannie Keeling

There wonderful they make sure the job is done rite every time.

Darby

Had the car I wanted at the right price and got me out fairly quickly. Professional and friendly throughout!

Tim Allen

Best service by far...

Sherri Davis

Great service. Very accomodating and efficient staff.

Lily Rooks

Great service - good turn around time!

Andy Crider

Very easy to work with. Travelled from Texas to find the car we wanted. Very happy with our new Palisade. Would recommend Bob Howard Hyundai to anyone.

Renee Rosanelli

Very helpful from the service dept. to the ladies up front.They even took care of our popcorn needs..Drive a good ways to co.e to this shop

Tip French

It was fast and they made the process easy in simple.

Audrey Gardner

Jake and Susan at Bob Howard Hyundai did a great job with my car. I had just moved from out of state when the transmission went out in my car. Ugh!! When I called about what was happening, they were quick to get me in and got back to me the next day with the diagnosis. They were even willing to price match on the repair costs! Fantastic place for car service and repair! Will definitely be my go to place whenever I’m in need of car service. :)

Ted K

I recommend them highly. Nansy, Chris an others did a great job explaining everything and made it a pleasant experience.

josh engleman

My motor on my 2011 Sonata went out due to a known issue. Hyundai extended the warranty to 120000 miles. I have always used Bob Howard Hyundai for my oil changes and haven't missed on scheduled oil change. My vehicle has 133000 miles. The service writers advocated for me and were able to talk to Hyundai and have them warranty the motor. I really appreciate everything they did for me. I have told friends at work and they have advised me that a new Hyundai may be in their future. Thank you!

Martin Pyzik

Having an awesome experience with this location, very nice and helpful staff. Bring your business here, you won't regret. Special thanks to Nansy and Gaylan. Will post another updated review after solving a small scratch on the new veloster N

Leonard Skodak

I received the typical prompt efficient service that I always do .

Genevieve Prater

My husband and I had a wonderful car buying experience with the help of Ali. After going to several other dealerships in Lawton and Oklahoma City we were pleasantly surprised by the welcoming atmosphere of Bob Howard Hyundai. All the employees we had the pleasure of working with were patient and kind. We never felt overly pressured to buy from them, which made the processes a little less stressful. They worked with us to help us get the perfect car for the perfect price. This place is military friendly and I highly recommend them to anyone in search of the perfect vehicle!

Jennifer Bui

I purchased my vehicle from Bob Howard Hyundai in 2016. I spent a year going back and forth with my salesman to get my car mats they’ve left out of my vehicle. I’ve attempted to get them throughout 2016. I live a couple of hours away and even made attempts showing up physically to get my mats and excuses such as “we have to order them” or “they were here, but not here anymore.” I was told they weren’t in yet or some other excuse. I was finally told this salesman isn’t even there anymore and I won’t get them because I waited too long. I literally tried ALL YEAR and I did NOT WAIT TOO LONG. I’m sorry, is this how you treat someone who bought a 25k car from you? I will never recommend anyone to this dealership nor will I ever come back for my next vehicle I get. Thank you for not giving me my mats.

meaghan taylor

I bought my car from Bob Howard Hyundai in 2015. I absolutely love my car, however I think that the staff at the services and parts department are lazy and unorganized. First of all, my car did not come with a spare tire, which I did not know upon buying my car and this was very frustrating as I would not have bought the car if I had realized this. Subsequently, I had a blow out on my way back from Colorado earlier this year, and had no spare tire so it was a huge ordeal to find a tire and make it home. In this event, my tire pressure sensor on one of my tires was damaged. When I got home, I called bob Howard to buy a spare tire from them. They gave me a price, I agreed and they said they would order it. A few weeks later I did not receive a call, so I called them myself. They said “uhhh yeah a spare tire will be $X” I said I already knew that and I ordered one and I wanted to know if it came in, they said “oh yeah we have a spare tire here that’s been here for a few days. It’s probably yours.” Seriously?? It’s dangerous to drive around without a spare tire and they didn’t bother to call me when it came in. I went in the next day to pickup my tire, showed them my broken tire sensor, they told me it couldn’t be fixed so a new one would need to be ordered. I said that’s fine, let’s order it. They said they ordered it and would call me when it came in. That was over three weeks ago (23 days ago to be exact), I just called today and they AGAIN said “uhh we have a tire pressure sensor here, but we don’t know whose it is, we will have to run some stuff through the system and give you a call back” I really don’t understand. This is the second time I have had to call THEM to check on a part, several weeks after ordering it, and they don’t know if it’s mine?! They should be calling ME telling me that my part has come in. I am driving around with a broken tire pressure sensor which does not make me feel at ease while driving. It seems like they truly don’t care about customer satisfaction and I am VERY frustrated and disappointed. Will not be buying another Hyundai from bob Howard mostly because of the poor service from the services and parts department. My mom’s dealership from Joe Cooper Lincoln treats her much better than this and much more organized.

Vicki Spaan

Bob Howard Hyundai gives the best customer service in town! Love those people! And they are the best at problem solving my car’s issues!

Blake Yort

My wife and I had a great experience here at Bob Howard Hyundai. Our salesman William was very helpful and had a lot of great information on the vehicle we were looking at. The finance guys where also great and work with us throughout getting our loan and we got a great deal on our vehicle. The manager was also very nice and willing to help out which in my previous experience at other places is not normally the case. Overall we had a great experience here and will definitely be back if they have the car we are looking for in the future. Definitely ask for William when you go though! He’s great!

Richard Reed

Technician greeted me just after I pulled up to the service door but my real post I will wait until they finish my repairs because I took it in for a brake repair they had done less then a year ago because it was doing the same thing. Will see if the will fix at no additional charge...or want me to pay for it again....I have just talked with the technician he is telling me the exact same thing I was told on the last repair and now the want me to pay for the rework again...not a happy camper right now.... I would give them NO STARS IF I COULD...

Kennedi L

My experience here was very pleasant. Billy made the process very easy. His honesty, proffesionalism, and knowledge about the vehicles me very comfortable with buying a car from him. I didn't leave feeling like I had been taken advantage of. Would definitely recommend.

Karen Woods

I cannot say enough great things about Bob Howard Hyundai! This was the best car buying experience we have ever had; from start to finish. Our salesperson, Michael Boney was so professional, and very accommodating to what our needs were. He did not waste our time talking to us about anything beyond our budget needs or what we wanted in a car. We wanted to purchase our daughter's very first car as a surprise and he made it happen. The General Manager, Michael Ferguson was also top notch as well as the financial manager. If you have to purchase a car without all any pressure or hassle; this place is the place to go. The car ended up being a big hit! Thanks Michael!

Zed Notdead

I had bought a car from them a few years ago and within a week the intake manifold went out costing me an extra $850 on top of what I had already paid them. Now I'm in the market for a new vehicle cash in hand with trade in on my current car which runs fine and I found what looked to be an alright deal on a 2016 Kia Rio and told them what I could manage and that it would be Friday. They instead tried to get me to finance after I confided I'd like to cash in hand and giving them a budget on what I had saved up and could do comfortably. When I tried to walk away stating that instead of financing I would rather save up I asked for my key multiple times, and instead of giving me my keys the manager came out and talked to me about trying to meet my budget and come to a middle ground. We agreed to a price a trade in on my current car cash in hand to be free and clear. After shaking on the agreed upon price we started to do paperwork and he pointed to the price (which was supposed to be the total including the trade in) and they started to say that was the cash price I would have to pay on my end only after I had signed stating there was a miscommunication trying to get me to pay more than was agreed. I tried to walk away again and they tried to convince me again saying they were taking a wash on a car they had just reduced the price on. I declined again and asked to have the paperwork to be shredded since I had signed it under false pretense. They didn't give me the paperwork, wasted 2 hours of my time I won't get back and suffice it to say left a bad taste in my mouth a second time.

Summer Mclendon

Bob Howard is usually the only place I go to get my car serviced but I will no longer be doing that I felt very uncomfortable today I usually don't feel that way customer service is usually very good but today not at all at first they did not even act like they wanted to service my car and then when I came back to get the car the receptionist was very rude and I will not be coming back and I will not be buying a car from Bob Howard again.

David Brantner

Took them 6 weeks to fix 3 minor problems, replace visors, a door handle, and fix the A\C. Had to take it back a second time to replace the compressor

Asia Cakes

Thanks to Micheal Boney, my car shopping experience was amazing! It is rare to find a car salesman that is not pushy or aggressive. Micheal truly cares about his customers. He will even follow up with you after you purchase the car! I am beyond happy with the car I bought and even more impressed with the customer service.

Hali McGowan

I had a very pleasant experience of buying a car with Ross. He was very friendly and broke everything down to me, so I could understand the process. The environment was nice and quiet and everything was done in a timely manner. I would definitely recommend them to anyone!

Michael YipYip

The experience I had at Bob Howard Hyundai was nothing but amazing. Ross Barton, my sales associate was amazing, and helpful. He made my car buying experience awesome. Bought myself a 2012 Cooper S thanks to him.

Charlene Walker

Ross Barton is a superior salesman. He is very caring and goes out of his way to make sure his customers are way above satisfied. Excellent person and place to get your next vehicle. All the people we worked with were really nice and the place is very clean and comfortable to in.

Tanner Smith

Great customer Service. I came in for an oil change and was in and out in no time.

Tj Wenthold

Do yourself a favor and don't have your car serviced there

Steve

They are trying to sell a car that smells like a litter box. By girlfriend really wanted that car, But the smell was so bad that we couldn't stand even test driving it.

William Kart

This dealership has taken the time to diagnose a clunking noise my car has been making for the last 6 months. They persisted until they were able to diagnose the issue and have been extremely helpful. Another dealership I took my car to said they couldn’t diagnose my issue and sent me on my way. It’s reassuring when a dealer takes the time to ensure you’re taken care of. I’ve owned 4 Hyundai’s, and will only purchase future Hyundai’s from Bob Howard. A++ service.

Daniel Strong

Nice service advisor, quick service. Free popcorn!

Shanelle Maxwell

When I started looking for a new car the only place I was going to buy a car from was Bob Howard Hyundai! I had filled out a request online and Scott Carmack called me the next day to set up an appointment. I went in ahead of my appointment since I had free time and he had Ross Barton take me out to test drive the car I came to look at. The car I originally wanted was not the best for me so they got me in the right car which was a 2017 Hyundai Sonata Hybrid! I am extremely happy with my purchase! I couldn't have asked for better people than Ross and Scott to help me with my purchase! Super helpful and very honest. They didn't put me in something that didn't work for me. The car I wanted wasn't very practical so they brought me back to reality. I would definitely recommend these two guys to buy a car from! The service department is great as well! I didn't buy my last car from Bob Howard but I still used their service department instead of the crappy place in Midwest City. Only place I will go!!

Melissa Lujan

I just bought my second car from Bob Howard Hyundai. I had an equally amazing experience this time as I did the first time. Everyone was so positive and nice without being pushy. Shane helped me pick exactly the perfect car for my needs while staying within my desired price range, and then even delivered it to my office near by! It truly seems to be the culture there because the used car I bought 5 years ago was absolutely perfect for my family (and still running at 210,000+ miles). I’ve already put 700 miles on the new one and still am in love with it!

Caroline Gordon

I bought a used car from them September 2018 and also bought a set of four tires for the car. Was told at the time that the tires came with road hazard warranty. Last week, one of the tires got a nail in it and needed to be replaced. I went to a dealer in Texas and they could find no record of the warranty. After spending the ENTIRE day with both dealers, it finally got replaced but this was after me making 10 calls between both dealers and having to practically yell and beg someone to handle this situation. I'm not very happy and even after tweeting about it, I've not gotten a response from either dealer.

brittany manek

Great customer service and faster than expected. Thankful.

Brianna Bussell

Everyone here was really great! Best car buying experience we've ever had. They gave us all the information we needed plus some. They worked with us financially to get us the payment we needed to be at while keeping us with the vehicle we wanted.

Kyle Brower

Scott C and the team quickly got the price, paperwork and vehicle to me I had inquired about. They even picked me up from the airport. Great service and super quick transaction. Scott C, Chris H, and the whole finance team helped me get done with paperwork and on my way faster than any other dealership I've been at (never had to wait). Their sales office was clean and tidy and I wish them continued success. I would recommend Bob Howard Hyundai to others from a used/new car purchase perspective, buy with confidence.

Sharon Harris

They are very courteous and helpful.

Delano McCoy

Awesome thank you Ross and Mike.

Jeremiah Hicks

Didn’t buy a car here but after a bad experience with another Hyundai dealership we came here to get an oil change and recalls taken care of. The service dept here is very friendly and they got us take care of in a timely manner. Will definitely be back again. When I decide to look for another new car will def give them a chance to earn our business on the sales side.

Diane Clark

I thought it would take for ever today because they were so busy but I was wrong. Very efficient and always great service.

Lynn Solberg

I really appreciate everyone in the service Dept! The New service manager Steve Hair and his staff addressed my concerns and went above and beyond! Thank you all!

Carla Myers

Excellent service and care. Very helpful salesman (Ali) will definitely recommend him and Bob Howard to friends!

Cynthia Sanchez

I always have good experiences here at the service department! Jake always does a good job of taking care of his customers and especially did a great job during my recent service visit! Had some car issues and they gave me a rental to drive in the meantime while it was being fixed. It was very convenient and really helped out, such a smooth process!

Donna Ruffin

I am taking this opportunity to leave a review and to thank, from the bottom of my heart, the folks at Bob Howard Hyundai. From the receptionist, Beverly, to the young man that came along to help us get out new car home, my husband and I experienced 6 star customer service. That's right, 6 stars, for going above and beyond in caring, understanding and meeting my needs. I am nearly 58 and this was the first time that I, personally, was selecting and buying a car. I went into it with some apprehension because of the unknown and came out wondering how I could have ever worried. Michael Boney, my salesperson, is a fine man whose caring nature shines through in everything he does. He walked me through every step and even saw to it that we got our new car home, even though it meant them having to follow us as I couldn't drive that night. The financial aspect was made simple and easy to get through, all due to Jarrett, the finance manager. These men spent the time, they walked the walk after talking the talk. I recommend them highly to anyone seeking a new vehicle. You will be treated with respect and whether you walk out having bought or just still undecided and looking, you will have not wasted your time. Go, see them, you will be glad you did!

Stef OH2OK

I was provided excellent service by the service department. They were friendly and thorough in their repair of quite a few recalls associated with my vehicle. I will definitely consider them for any Hyundai services I may need in the future.

Alex Rasmussen

I went in knowing exactly what I wanted, test drove the car and liked it a lot. I then noticed on the sticker price the dealers "extra fees" Lifetime tint and nitrogen for $499.00 (unnecessary dealer markup). Also a "Professional package" for $999 which the salesman couldn't tell me what that was for.. (so he said the car would come clean and full tank of gas...) It already should come with both of those if I am paying 25k for a car.. I then proceeded inside and sat down with the salesman. only 2 customers where in the store at the time (me and another couple). I waited for over 15 minutes for a manager to come (there were 3 there per the salesman). My salesman kept looking in the office waiting for one of them to come but they never did and I finally got up and left. I asked the salesman to give me a call if they were interested in selling me the car at a reasonable price. I still haven't received a call...that was 4 days ago... I have since gone to another Hyundai dealer in the city to get the car I wanted. I would not recommend or go here again. Beware of additional dealership fees added to the car that aren't really giving you anything in return. Those should always be a warning to you when purchasing a vehicle. 2 stars because the young salesman tried his best but didn't look like he was getting any support from management.

Mike Rogers

Great service and great hospitality with the sales staff and especially our salesmen Ali. Went and took a test drive on a 2019 Hyundai Santa Fe SEL and after we returned our salesmen went above and beyond showing us all the safety features and features of the vehicle. They treated us fair with our trade-in and on the price of the new vehicle. Great experience and good dealership to work with.

Gwen Gillum

Very nice staff—they got the work I needed done on my car completed in a timely manner.

George Storey

Thank you to Ross and Robert for making the purchase of our car painless. I work out of town but they worked the car deal with my girlfriend and myself (via phone) and then sent a courier (2hrs away) so I could sign the paperwork. Went above and beyond to make this a great experience.

FlightCrewTube .

Terrible communication from the service department. Service manager was helpful after days of no communication or vehicle.

Catherine Rollins

Everyone was awesome. The service to my vehicle was great. Their team let me know right away what the problem was and fixed it in one day. They were kind and treated me with respect.

Ravenous B

I have never dealt with a more uninterested incompetent staff, as I have with Bob Howard Hyundai of Oklahoma city. They don't care about their dealership or reputation at all. They've made appointment after appointment with me to get my car serviced, and have done nothing but waist my time and cost me money. I have made calls just to be told let me get back with you, only to be waiting on a call that would never happen. I bought a 2008 Saturn aura green line for $5000, it seemed to run fine it had been serviced regularly, and it's a hybrid

chiangbingan .

Good service with oil change special!

Amy Arehart

Great bunch of people. Thank you Ave for finding us our wonderful SUV at the best price!

Amberlie davis

This is the best car dealership I’ve ever been to! Cody Monday was very happy to help me with everything I wanted for my car! He wasn’t pushy like every other car salesman is! I went in to the dealership to look at some cars and I left with the best car ever!! He worked with my payment options, which was totally awesome

Sexiphatgirl Phatgirlworld

It was a great experience! 5 stars! I got exactly what I wanted.

Emily Medina Keeton

Always great service

Logan Garrett

My wife said the service was great and her advisor was awesome. Only downfall is it took almost 2 hours to complete an oil change! We will definitely return for service based on the experience we had today.

Greg Tytgat

Went to the dealership for repairs on my 2010 Accent and left with a 2018 Accent. Everyone was very helpful and knowledgeable. The whole experience was very nice. They are so very respectful to the veterans. My salesman was a marine and I’m a navy vet but I let that slide lol. In all everything went just great...

Taylor gilbert

My car buying experience at Bob Howard was excellent! Nansy is so sweet, and an excellent sales representative. Marcellous in the finance department made the entire car buying experience so simple, and stress free! The two of them answered any questions I had, and were so helpful throughout the entire process. I will definitely be recommending them to friends and family!

Phillip Cavazos

I have bought three Elandra's from Bob Howard. The main reason is the great service that we get from the staff especially from Billy our car salesman. I'll be coming back. To the entire organization we say "Thank you!"

Christine Zeleny

John and the service department are fantastic. They are thorough and treat you like family. They explain anything they do. Wouldn't trust anyone else. Thank you for the excellent service.

Jennifer S.

Great experience! Service/Management staff are really efficient and courteous.

Jennifer Atwood

Always a great place to get my car serviced. So friendly and professional!

Joyce Vann

Staff is always friendly and helpful.

Sandy Howard

I called for a last minute oil change around 2:30 on Friday the start of Labor Day weekend. They were able to give me a 4:00 appointment. My oil was changed bill paid and I was pulling out of the parking lot at 4:33. They provide fast, friendly service at a reasonable price. They even know my name. What’s not to like? 5 stars ⭐️⭐️⭐️⭐️⭐️

Arthur Gillilan

Very friendly and helpful staff without being pushy. They got me right in at my appointment time and finished servicing my vehicle in a timely manner.

Damon Smith

Our salesman Ross was very knowledgeable and helped us make an informed decision on our purchase. We absolutely love our new elentra and the financing process was extremely easy. The general manager Mike really went the extra mile to make sure we were happy with our car. Thank you Bob Howard Hyundai!