Reviews of Gateway Kia of Denville NJ (Car Concessionaire)

Marc Eagle

They’re Liar ! Never trust them guys!

Ruchi Siva

When buying a car, there are so many things to consider. Which model? extras? However, our experience at Gateway KIA was simply a joyous event, with the help of Ryan Levy and Ronald Barahona. They both helped, were kind and very accommodating. From offering us a cup of latte to a deal we simply could not refuse. We would happily recommend Gateway KIA on Route 10, Denville and likely to return for future busniess. Thank you Ryan and Ron, for making our purchase of our first car so memorable.

Emad Ahmed

Very unorganized. Always changing their management and employees. If you like someone that does their job right. Expect them to be gone soon. On top of that the sales and services love to cheat you and money is on their mind before customer satisfaction.

ashish mishra

The place is good. Helpful and informative staff.

tyler jae smith

Everyone was very friendly, recently leased a 2014 Soul and couldn't be happier.

Kristen Steidl

HIGHLY highly recommend this dealership! Easiest & quickest car buying experience we've EVER had :) The GM, ANTHONY was phenomenal & ROBERT (our salesman) was absolutely oustanding & explained everything to us, kindly answering all my annoying questions LOL! Recommend checking them out! And CALVIN in Finance made the paperwork a breeze :) Truly sincere, HONEST & accommodating staff who quickly worked with us to give us the best deal possible! Sorry to hear some of you in the past didn't have good experiences but it could not possibly has been ! After this experience, NEVER going anywhere else :-) So very happy & LOVE m new Kia Sorrento Thank you Gateway Kia in Deville for everything ♡ The Steidl Family

Joseph DePasquale

Excellent and honest. No games. Great deal. Joe

Bill Wingren

Brought my daughters Kia in on a recall for front wheel pinyin

Alex Munoz .

Excellent service!!

Chris C

My sales person, Francisco Molina was very helpful and nice. Everyone was helpful and friendly. A team of people worked to help me get a new car. The service was outstanding all around. Hats off to this team!

Kanamexzeroxyuuki .

Very cool people, happy to help

Eileen Alexander

Worst dealership ever. They sold me a car at night with scratches, a black car, when I came the next day the sales manager Anthony didnt seem surprised and scheduled four times to fix it and has not been able to. He then scheduled me today for a loaner to finally get it done and when i arrived they didnt have me scheduled. Aside from that i was given three versions of the contract, my salesperson arranged to pick up my car to get fixed and didnt show or call until 20 minutes after he was supposed to arrive., and the sales staff are nothing short of condescending. After screwing me over today Anthony has yet to call to apologize.

Timothy struble

My wife and I had a great experience at Gateway Kia. The staff was very helpful and answered any question we had on the vehicles or about financing our new Kia Sportage. We would like to say thank you to the whole group working at Gateway Kia. If your in the market for a new vehicle you stop by Gateway Kia.

Shepherd Mims

Great service staff!

Damian Mericka

We had visited almost every KIA dealership in the Northern Jersey Area only to be "taken for a ride" with gimmicks, price offers that were more than what was online etc upon etc. When we arrived at Gateway it was no hassle- they showed us what fit into our budget, worked beyond the surface costs / deals and met us where we could afford. It was a GREAT experience all around- thank you! Ask for THOMAS WALL and you will be treated well!

Melissa Glann

I had a really amazing experience at Gateway Kia in Denville! Since it’s a car dealership I was not at all expecting to leave, wake up the next day, go about my business and still have a smile on my face over what a great experience I had had. I’ve waited to write this review and my experience only improves. Summary: •Amazing customer service experience •Great Deal •Very Happy with the car • I’ve always bought used cars in the past and this is my first lease. • I had been to a handful of dealerships prior to with a variety of experiences so I went in with the mindset of test driving and leaving to decide between this and another car/brand that I had already test driven. • I had people to fall back on who lease consistently. • I did my Googling on leasing and numbers. • I brought my wife because she’s an excellent negotiator in comparison to myself in the sense that she’s cut throat and I’m a bit more quiet with what I’m thinking and tiptoe around what I want. She also leases. We went in, gloves on, prepared to fight off the typical salesy salesman with their three-liner pitch while standing our ground. Instead, I ended up in more of an honest discussion on the price points I needed to be at and the car I wanted to be in for that price. Which, thinking back is really the logical way to go about it but not all dealerships have this approach. Everyone we encountered (two salesman, sales manager, finance) were great. All were helpful, all of them worked with us and we honestly enjoyed talking with them. It felt more like we met them at a friends BBQ than in a dealership. They worked with us, gave us a great deal and provided a wonderful experience. Big thanks to Jon and the rest of rest of the gang!

Amanda De Young

Very good. I leased the new green kia. Very helpful.

James Donovan

Had an excellent experience buying my son a vehicle at Denville, Kia. After much shopping around at many places Denville made a very lasting impression on us. We worked with a young man named Nelson whom truly took his time with my son and the whole matter entirely. The premises were clean, offered free beverages and most importantly patience was key. My son shopped around no hassle or rush. I was dreading the process, but thankfully Denville was optimal and efficient. Thank you and I will definitely recommend Denville to my colleagues.

Patricia Foster

We drove quite a ways to Gateway- but we're glad we did! Francisco went above and beyond for us. Everyone was kind and friendly that we dealt with. We had a very positive experience-

MaryJane Salvato

Awesome folks in Denville dealership.

Harlene Starr

My husband Mario and I leased a new Sorento at Gateway. We had an excellent experience. Bill McLaughlin, the sales consultant was great. He worked with us to get a good price. He also went above and beyond helping us link up our IPhone settings to the vehicle. Highly recommend Gateway Kia!!

mike f

Terrible, customer service!!! Purchased 2015 top of the line Optima. Nice car. I paid for extended warranty which includes (Gateway "SIGNATURE" loaner car program). Both times I had service done I got complete runaround about loaner car. Now today I call for service and told I'm not entitled to a lower car.!! Total BS. Paid for something they are not honoring!! Terrible , Terrible, Terrible. Take your business elsewhere.

Catie Deibler

Sales rep Ed has made buying a car a wondeful experience! I will send EVERYONE to Gateway Kia of Denville! Ask for Ed!!

yrene Flores

Great shopping experience , sales and finance team helped me with the purchase of my car. Will for sure recommend this dealer to family and friends.

Carl Chap

The wait is very long for a service

Christie Stoia

Excellent service!! Kyle , my salesman was very helpful!!

Sarah Petruzzi

Service has always been a challenge, but recently absolutley horrible. Given recent events im confident they charge people and then dont fix things as they indicate. My kia has had its share of problems (gps electrical issues, sunroof motor, 4 wheel drive didnt work, gas leak) more than it should for being a 2014. But LOVE the car so would have been worth it if it weren't for the following: - Pre paid oil change deal= mistake. You have to schedule in advance and then plan to wait 2 hours. -Numerous times, parts that were ordered to fix things came in wrong delaying process. (May not have been their fault.) -paid for back windshield wiper to be replaced which never was done. (Took a week and half to get car back bc of wrong ordered part for something else so I forgot all about this til it rained the next time and went to use it) -diagnostic fees. I brought my car in as sunroof wouldn't close on and off. Worked there. When I brought it home and it happened again I had to take a video for proof. While fixing motor they accidently glued my sunvisor shut! Because this was a week later, i had to make 40 min drive back to drop car off yet again. - they were going to fix it and assumed responsibility but then only patched the damage they did and they couldn't garantee the thinner patched liner wouldn't tear (even for a year.) I was worried it would tear, which fabric damage spreads- this could be expensive down road out of my pocket and could also affect trade in if it got bad. They did end up replacing it fully per my request (the right way). I picked it up, and they left the plastic damage- No big deal to me but again should have been corrected in full all together from the start. - a few months before the above, i had my car there for buttons that weren't working, a panel that was coming off and a few other things. I had to pay 60 or 90 dollars for a clip to be fixed to keep side panel up. FINAL STRAW! HORRIBLE EXPERIENCE- **today panel coming off. It uncovered that they never fixed the problem I paid for. ***called to express concern not wanting to bring my car back for the 4th time in 3 months after all my headache. Service manager JOE RIBELO didnt even try to help me or let me finish my sentence. I asked for reimbursement instead of bringkng it back at this point was just going to glue it myself. He laughed saying "youll never get a reimbursement". He "already did me a favor replacing the headliner." (Yes the headliner that was ruined because they glued my visor shut while replacing sunroof motor!) He was screaming at me when i brought to his attention that wasn't a favor, that was fixing something they did. He completely didnt even try, just lost his mind. So i hung up and called kia national. Ultimately it's upsetting. Love my kia. Got 75,000 almost on it, would love to trade it in in few years but I got a bad taste in my mouth from my experience. Absolutley wouldn't go back to gateway kia in denville. If you want a kia, just go to another location! I have pictures. Hopefully when i hit post it gives me option to attach pics. If not, id be happy to email them to any1 for proof!

john vincent

Edie & John V - South Orange Wow!!!!! What a Dealship This was a great experience These people really know what they are doing They tell you the way it is not lies to make you fell good They go way over the top to get you a car Thank you Robert, Kevin and Cathy for all your help

Michael Graves

This a great place with a great staff!

Bobby Mann

Don't trust them when they say that they will take care of something the next time you go back.

Christopher Jastrzebski

John Marte and Ron were extremely helpful and patient with me! The sales process was solid and they even allowed me to take an extended test drive for a few hours. Well done guys.

Vince Del Tatto

during buying experience the hold your keys hostage so you can't leave & go somewhere else. they scam you into buying extra service coverage, then charge you for services that are supposed to be free under the extra coverage.

Mailen Aportela

Great staff, my car died on me on Saturday, I walked into Kia on Wednesday and walked away with a great car and in my price range that same day. Jon, my sales rep was very helpful and showed me the in’s and outs of my car, let me test drive it and truly wanted me to be satisfied with my purchase. I had a very good experience here and I highly recommend.

Patty Pags

For a GREAT car buying experience, this is the place! Really!! Awesome service, staff was courteous, "price", and a pretty good cup of coffee. Ed was our sales person, he was knowledgeable and informative of the Kia product line and the features within the different models. From the first phone call to being haded the keys, every step of the way each staff member was helpful, polite, and responsive to our questions, concerns and needs. Thank You Gateway Kia.

Carolyn Ward

As always great service. Raymond was courteous and professional. Comfortable waiting area. Very satisfied.

Carly Wasik

I leased my first car from this dealership and will never come back. Not only was the initial sales process draining and extra fees kept getting tacked on, but when we finished they ensured all other expenses were taken care with DMV, etc. but I came back a week later to pick up my plates and am charged over $100. I was extremely upset as it was not the cost that is an issue but instead their lying. When I complained about how the Sales manager & associate promised that all was paid for and completed they laughed and asked me how I could afford to lease a car but can't afford $100 more..... AND when I asked to speak with the sales manager he was already someone different from the week before. The initial sales manager we were "negotiating" with was probably not even a manager. In the end I was completely ripped off, which I know I was since as the years went on my sales associate became my friend and told me I was and how sorry he is as he no longer works there. Every time I call in I speak with a horribly rude operator who is not helpful as I am not looking to buy a new car. I also get called and mail almost every week from KIA asking to get me into another one when I have expressed how incredibly displeased I am with working with them. The only people that have ever been helpful is the Service dept. All this dealership is looking to do is suck you in so you are stuck with them and then make the rest of your time working with them miserable since they already got what they wanted from you. I advise anyone to steer clear of this dealership as I will celebrate the day I turn my KIA in.

Eileen Moran

I had a wonderful experience at Kia of Denville. Robert was knowledgeable, answered all our questions and was very thorough. Robert is very friendly and a pleasure to do business with him. Can you say "repeat customer? " I did and I love my new Optima turbo!!

Jeannette Cisero

Anthony, Sales Manager quickly located the 2017 Sorenteno that I wanted within seconds. He worked with Joe the Sales rep to put the deal together they both kept me informed of the workflow and how much time it take. I went back to Gateway Kia of Denville because I purchase a 2014 new Kia with them and had great service and negotiated effectively the purchase price. I only have great things to say about Anthony (Sales Manager) who really stood out both times that I purchases a brand new Kia. Nice job! WIll recommend them to my family and friends. Thank you for the WOW experience.

SHYAN WALLACE

My experience at Gateway Kia was truly exceptional because I had the pleasure of working with a sales representative named DeMeir Rouse. He was exceptional!! He had great patience with me. He treated all of my concerns with great attentiveness. He explained EVERYTHING in great detail which made me feel comfortable and at ease being that it was my first very big purchase on my own. Before I walked through the doors at Gateway Kia I would of never imagined that I would actually be purchasing a car. And for that reason I appreciate my Sales representative DeMeir Rouse because I was able to leave the lot with confidence and a brand new 2019 Kia Forte. I would absolutely recommend him to any future car shoppers to personally ask for him if your looking to buy a car at Gateway Kia of Denville ! You won’t regret it.

Brian Boucher

We leased a 2017 Sorento from Bill McLaughlin 2 weeks prior to vacation mid January. The plates, registration etc were expedited so we would have paperwork in order before leaving, as we were driving and would be gone 2 months. As this was our first lease, we were happy with the painless informative experience. We were comfortable & pleased with the Sorento's performance on our 4,000 miles trip.

Alexis Cordova

My husband and I went in to this dealership today to inquire about leasing the new Telluride. We took the test drive and then sat down to discuss numbers. Backstory: we do our research. We know how much we can lease a car for. We don’t just walk in and sign a paper. When Joe, our salesman, came back to us with a number it was outrageous. We were told he would give us numbers with different options: one model vs another, sign and drive vs money down, etc. He didn’t. He presented us with a piece of paper with numbers written in marker... that was the first sign something was fishy. Backstory: we currently have a lease and would be rolling in 2500 in payments and 2400 in miles. Let me reiterate - we will be ROLLING THESE IN or paying for them in the end. The price presented to us was 649 a month for 48 months... 48 months!!! WITH 2500 down. And immediately we were asked “where do you want to be?” “If you can put the 2500 down what are you looking to pay a month?” Never were we told what the residual value would be or shown anything on real paper. When you do the math, over 4 years we would pay more than 31k for a lease on a truck with a sticker price of just over 33k. When we complained about how outrageous it was, the sales manager came over and started his conversation with “Did you like the ride?... it came out 3 weeks ago and we’ve had 24 come through here and we’ve sold 25.” Backstory: all of the trucks have a sticker on them saying “ask your salesperson about how to receive up to 6k in incentives off the sticker price.” When questioned about the outrageous price for a LEASE and the incentives, the sales manager kept saying, but we are rolling in the payments and eating the miles... let me stop you right there. YOU aren’t eating anything. WE are paying for those miles in our lease. So please explain to me WHY we could not get any incentives on the sticker price if we are paying for our payments and miles in the lease?? For that price, I could just finance the truck. That was the moment we realized we couldn’t do business with them. Salesmen like them are the exact reason why we decided to go with a car broker for our last lease. We aren’t lied to with him and we don’t have to haggle. And this experience is the exact reason we are using our lease broker, Paul for our next lease. (Like I said, we like to do our research, which is why we went in in the first place). If you’re interested in a hassle free lease, let me know and we can get you set up with our lease broker. Unfortunately when you do the math the numbers don’t lie. Salesmen do.

Andy Broitman

The Service dept is excellent! I have been there twice and was taken care of by Anthony on both occasions, he is great!!

Mohamed Saleh

Everything they say out of warranty just to make money out of you no even discount the car stayed for a day and then don't even offer a loaner when I asked they said we don't have any rental cars at this time worst customer service

Danielle Romeo

Andrew Anuscavage fixed my breaks front and back and did my oil change for a great price I would definetly recommend going here for car repairs

Aleksandr Liudogovskii

My first time leasing a vehicle from Gateway Kia on route 10. Tom,I’ll like to thank you for your honesty, patient, sense of humor, charisma and professionalism. Him and one of the managers Andre Moshkovich did great job finding the perfect car for me and color. In Gateway Kia you have a great team of management. They work well in pleasing me as a customer. Thanks you

H M

Got my first Kia Optima here back in August of 2013 and the people that were there at that time were excellent. I got a second car because of the way people treated me there but after a couple of years the service manager was changed , he was okay for a while but every time i went in for my usual service he started giving me a hard time about my optima. Since my car is lowered he started complaining to me that it was beginning to be a pain in the ass and that he was going to charge me extra for the service, mind you the 3 years prior i had no complaints from the original manager that was there. After my last oil change i decided not to go back to Gateway Kia Denville, so much for customer service. They wont see my face nor will i ever recommend them to anybody. Wish there was 0 stars because that's what i would have rated there service department.

Jenny WKFFC

Staff is very helpful and kind. Worth going to this dealership!

Suzanne Beling

We walked in rather late in the evening. The staff and manager were patient and very helpful. Answered all our questions.

eric becker

Bill McLaughlin was very professional and respectful, he sold me a Sorento last Friday, I feel I was a tough customer and he showed his patience, Bill gave me a fair price for my trade-in and he lowered the price of the vehicle to where I was pleased, I would recommend everyone to go see Bill at Gateway KIA.

Cheri Star

Too really good care of my car and super friendly. Great cappachino many varieties to choose from. I love my Kia!!!

Andrew Williams

They had the parts I need

Abby Cohen

Don’t Use Them! I went back to this dealership for my 2nd car since my first experience 4 years prior was so good. Boy was I wrong! All I experienced was recurring disappointment. The salesperson didn’t listen to me, put me into such an inferior model than what I had requested and never told me it had no power windows, no power locks or cruise control as the one I was trading in! I assumed it had all of those and even test drove it but being Winter didn’t open my windows or doors! I absolutely HATE my vehicle! They offered to put snow tires but would never call me back to schedule; offered remote start but never called me to schedule. I called constantly and finally had my husband call before I could schedule a service appt. After spending $12,000 they would not even give me a 2nd key! Don’t Use Them!

Jean Mccurdie

Didn't like my experience at all, I wouldn't recommend the place to a dog. Not to mention very nasty management

Ed O'Connor

I'll say it: I had a great experience at a car dealership. That alone is reason enough to leave a public comment. Gateway did a great job in showing me high-quality cars and then *made* them financially affordable for my strict budget. Normally I find this type of price negotiation draining, but within 45 mins I had driven two cars before striking a deal that I couldn't believe would be profitable for them. In the end I leased a top-rated $36k car at the monthly rate of a $24k one. Would I choose them again?!? Without hesitation!! I feel like I got the steal of a lifetime, the likes of which I may never see again.

Derek Nelson

Gateway Kia staff was knowledgeable and helpful. They gave us the best price for our trade possible, and they did their best to make sure they could stay within the price point we were looking for in a lease. Now, I don't have to worry when my wife takes the kids out in our new Sedona. Thank you to Scott & Bill for all your assistance in the leasing of our new vehicle. We will definitely recommend you to friends and family.

Gilda Barnwell

Great customer service and outstanding service

Mike Hunkele

The best sales force and managers around. These guys worked with me from the minute I walked in til the minute I walked out! Class acts.

big rich

Excellent car buying experience !!!! Bill, Sal, and Hussein were awesome. Quickly got me out the door with a great deal on a new Optima!!! Outstanding!!!

Mark Long

We leased a 2014 Kia Sorento about the 3 years ago from this dealership. The entire process from the time we walked in to leaving with the car took almost 6 hours. Initial sales guy was ok. Sales manager was a jerk. Finance guy....clueless. They've been sending us emails and flyers and calling us for months offering us deals on a new lease as this one is up in March of 2017. We haven't responded and don't plan to. I've purchased many cars over the last 30 years and this is one of the worst dealerships I've ever dealt with. I won't do it again.

Amit Kumar Raut

Leased my first Kia optima lx yesterday. There was some haggling but at last we came to a number which was good for me. The rest leasing process was smooth and the staffs were helpful. Overall pleasant experience..

Paul Francis

Had a major recall with my SUV they dianoused the problem and had vehicle back in 3 days excellent service

Gregory de Mare

The dealership cheated me out of $6000. Do not do business with them.

Andrea Anuscavage

Very pleasurable..a young man Andrew (was his name)..speeded things along for me..since I'm handicapped, it was greatly appreciated. .he was helpful..courteous & polite.. (good looking too)!! Thank you Andrew. .I'll ask for you again!!

Heather Jones

Best experience ever! Honest good people who really care & put the customer first! I highly recommend Gateway Kia!!!

JOE RIBEIRO

Best service department hands down

Ben Reznick

Sales is decent, but the service experience is horrible. With the Cadenza, you are supposed to be treated like a luxury car buyer and have great service. There is free scheduled maintenance, but it doesn't cover anything other than oil changes, oil filters and tire rotations. You need them to balance you tires, it will cost you $80. The manual says to replace cabin air filter and engine air filter at 20,000 miles. They charge for it even though sales said it would be free when we got the car. The car is great, but the service department is terrible and lies. Someone there also has a mouse fetish, a wheel speed sensor went bad and they claimed it was because of a mouse chewing through the wires, at another dealer, they replaced it for free versus the $300 Gateway wanted us to pay because it turns out the wheel rubbed against the wire and went through it. Now they claim a mouse nest is behind the glove box and want $200 to clean it. They claim that if something breaks, it will be on us to fix it. Ya right! Kia can go screw themselves. I'm glad the lease is ending in 11 months. I won't service the car again at this location. They also don't provide loaners like they said they would and make a big deal about any work what so ever.

BelieveInLove

Horrible customer service. They send out letters to Kia owners with good incentives that aren’t true at all!! Told them my background on my account and in the end spend two hours there for no reason. Sales manager was not nice either , sorry No Kia for me when this current lease is OVER.

Peggy Ty

I am currently leasing a Kia Sorento from Gateway Kia of Denville. This will be my second lease with them. I am so pleased with everyone who helped and worked me at this dealership. The manager Sal was especially just outstanding and very professional. Considering managers usually just sit behind the desk at most dealerships, Sal personally took the time and showed me a few different Kia make and models. I was very specific of what I wanted and what I was looking for and Sal delivered it! He made sure that not only was I satisfied but also made sure that I was content. I highly recommend Gateway Kia and I will definitely be back to lease another Sorento. Thank you I can't be any happier!

Matthew Wagner

Excellent experience here. Never thought I'd own a Kia, but the quality of the cars has greatly improved and the staff was great. Very friendly and gave us a fantastic deal that we couldn't pass up

michele iervolino

Mo from the Service Center was such a great help and made both my experiences there enjoyable. He was super informative as well. I should mention the wait room, coffee machine and classic rock radio channel was pretty great as well. Happy to have Gateway Kia our new place to take care of our Soul.

Takiya Marrow

The best service

Kevin Dee

Greeting, then no assistance

Chris H

I bought a kia soul here in september 2015. I should have either kept driving my honda until the wheels fell off, or just gone to the honda dealership down the street. I would recommend going to the honda dealership down the street. Or if you absolutely must purchase a rickety, plasticy car, the Kia in Somerville seems decent. Even though I knew which car I wanted to see from internet research, they insisted on showing me a different car first. Which was that awful green color, and belched smoke before I even made it out of the parking lot. I should have just walked out then. But I persevered, got the car, color and price point I wanted on the car I had originally come to see. The sales experience wasn't too far out of the ordinary, not disappointing enough to warrant a one star. They're friendly and excited until you sign the dotted line, and then you're a number, it's as if the air sucked out of the room once my pen hit the signature line. Fine, I accept this. The one weird thing was that the manager spent a solid 10-15 minutes pleading, cajoling and borderline arguing with me to finance through Kia instead of my own bank, even as I had my bank's check in my hand. And then as I prepared to sign, they pushed BS last-second warranties, like it's the checkout line at Best Buy. Fine, perfectly average car salesmen. The only real complaint I had was that it took 3 weeks to get the car's second key. They flipped between waiting on the previous to ship it, and getting a new one cut by corporate. Finally after a week straight of calling every day, they 'happened' to find a key blank in the parts department and cut a new one in 15 minutes. Also literally the only followup I got after shelling out $18k was a biweekly email for 2 months begging for a 10 star review on Kia's internal customer satisfaction survey. There's better dealerships, on the same stretch of highway no less, and better cars out there. The impetus for this one star review is Service. The first two oil changes were free for me and went swimmingly, no complaints. The first one I had to pay for cost $39.99. They also recommended a tire rotation, for $29.99. Fine, I'll bite. Next day, I start the car and the ABS and traction control warning lights go on and stay on all day. I called the service department, and they claim that since they didn't touch the car's computer when they rotated the tires, I now have to shell out the $120 diagnostic fee for them to check out the warning lights. Because it must be a coincidence that they touched the wheels, and now the sensors located in the wheels are acting up. As if I fell off the turnip truck yesterday. Only after making waves and complaining to the service manager did I arrange for a no-charge checkup, and even then the repair form said "customer reports engine running rough" with no mention of sensors or anything. Shady. Note here that when I had a honda, this would happen occasionally, if I got new tires, or a flat, it would take 10 minutes to reset whatever computer thing had a hiccup with the ABS. No charge, by the way. In fact, I was a mechanic in the Marines in Fallujah a decade ago, and even while changing HUMVEE tires in a war zone I never disturbed the ABS sensors. Turns out it was a bad wheel bearing (on a 2 year old car?), replaced under warranty. Which is great, I'm not giving these clowns another dime.

rafael arroyo

Good experience knowledgeable reps. Made it easy for me to decide on what i wanted and needed.

zaeem ali

I had a wonderful experience at Kia of Denville. Bill M. was knowledgeable, answered all my questions and was very thorough. Cathy In financing was great!

JOSE RODRIGUEZ

The best of best place & dealer services

Luz Adriana Aguilar Herran

(Translated by Google) Very kind, good service (Original) Muy amables, buena atención

Jon Rainho

Do not trust this dealership. I leased a new car and, when reviewing the contract, the finance manager had a very tough time explaining all the numbers but kept saying it was a great deal.

Jordan Dalmedo

The salesmen try to pressure young people looking to get their first cars. Very agressive sales tactics and obnoxious sales personnel. I would without a doubt recommend not giving these bullies your business. On the the other hand, the local nissan, honda, and towne Toyota dealership personnel are much kinder and more welcoming to their potential customers.

ROOBDANUBE .

Awful service and terrible staff. New manager every other month just an awful experience. Bought a brand new kia 2019 and made a contact and agreed on a deal then shortly after they added random fees and began taking money from our bank account. DO NOT DO BUSINESS WITH THIS KIA DEALERSHIP. Also side note we are Hispanic and they took advantage that my parents dont speak English well and managed to take almost all the money from our bank account. They are racist! Do not buy a car here. Go anywhere else.

Haley Blankenship

Everyone was so friendly and went the extra mile to help and make me feel comfortable. One of the best Kia service experiences I've had!

AL Lazore

My 1st ever Kia (actually, long time Chevy and Honda user) - pleased to share I had a fabulous experience with the dealer sales people, mgr and financing. My Kia Sportage is zippy, safe and big enough for 6'5 son and 6'4 husband!

Kathleen Bednar

Very expensive automotive repair

Ganesh Kumar

Unfortunately there is no option for giving zero star, bcz of which i should give at least 1 star for this showroom Not at all a good place to buy the car. Dont waste your time i seen one car in there dealership 2013 honda accord booked an appointment and even called before 1 hour of appointment they said car still available. We went there and reported to Reception they asked us to wait will assign some rep, we sat there and after waiting for half an hour we contacted the reception again they said the car had a deposit just an hour ago and internet sales team are not aware of that. But even after 2 days i am seeing the car in there inventory in online as available, this is a cheap trick to bring people there and try to convenience us to take some other car Not a trusted business center at all

keisha togna

Misleading promotion ended up paying more for much cheaper car salesman Tom seemed helpful but realized I was taken advantage of finance Dept won't return calls very condescending never use them again

Susan Miller

Bizarre experience. As a motivated buyer shopping with the intention to make the purchase this weekend, I was down to considering two cars, a Kia and a Honda. Went to Kia dealer to get quote. After they tried to get me to look at vehicles that did not match the model I requested and telling them I could wait for a vehicle to be transferred to the lot, the sales manager refused to give me a written quote. Good news for me is that I can now definitively eliminate the Kia from consideration. Not sure what caused them to disregard me as a customer. I will gladly take my business to Honda. SMH

pat rodier

I contacted this dealer through there website about a used car that I had seen on Cargurus. They responded and asked me when I could come to see it. I explained that I live two hours away and didn't want to drive that far without first seeing pictures of the car. The salesperson asked if the phone number she had on file was good to text me some photos. I said," that would be great." No text on Friday, no text on Saturday. Sunday I sent an email asking if she had tried to send pictures and got a response from someone else saying the car had sold on Saturday. Six days after the car sold, I received an email from the same Gateway Kia showing the same car as a "Limited Time Manager's Special." I contacted them again thinking maybe the car didn't sell after all. The same salesperson calls me later and asks when I can come on to see the car. I explained to her that we had communicated last week about same vehicle and that it had apparently sold. She put me on hold, came back and said it went to wholesale. Not sure what the problem is over there. Not too happy that they would have me drive two hours for a car that sold a week ago. Advertising cars that they don't even have doesn't say much for their integrity.

saurov shah

I like the team over there 3 years back ,but today the manager over there hurt our religious sentiment ,when asking for a quotation for the veichle he did not bother sharing one also commented "if you are on religious you should be home "being saturday and as per hindu religion it is not good to buy a veichle .I also said if I like the price I can put some money down and come back on Monday but he did not care about not a good place to give your business I drove like 60 miles to this place

Michael Feldman

Went here back in 2016 to look at a optima and dude was nice but place does not work on computers and prices were higher than advertised. Never coming back.

Evei Wonders

Didn't do a trade-in or buy a car, but the service was good.

Jared Jensen

Giving 2 stars only because my sales person Thomas Wall was lights out. As far as finance I asked about manufacturers warranty and Calvin looked at me and said we don’t do manufactures warranties. It was an awful prep of the car also. The circle stickers on the rims were still there and also plenty of dirty spots. Everything thing went well at first can’t complain about the price I did get the deal I wanted for the most part. The manager Ryan was cut and dry which I asked him to be being I sell vehicles also no complaints about him. The no manufacturer warranty and prep ruined any chances of me recommending people there which is sad being Thomas was a good salesman and I would’ve like to give him referrals.

Adam Lafazan

Great service department and trusted sales staff with a special shout out to Sales Manager Anthony Luongo and Sales Professional Tom Wall. Thank you for all that you do!

TJ St. Laurance

A FRIEND TRADED IN THEIR CAR AND WAS ONLY GIVEN 500 IN TRADE ON A CAR WORTH AT LEAST 2000. THE DEALER THEN SOLD THEM A DEMO CLAIMING IT WAS A 2013 MODEL YEAR HOWEVER, WHEN THE VIN WAS RUN IT WAS FOUND THAT THE CAR WAS A 2012 MODEL YEAR VEHICLE. IF IT HAD HAPPENED TO ME I WOULD HAVE CHARGED THEM WITH "UNJUST ENRICHMENT" AND HAULED THEM INTO COURT FOR FRAUD.

Allan k. Spatzier

The place I got my 2019/Kia Sorrento. At.

Misty Moncrief

Always feel comfortable knowing we are covered by the warranty and we love our car!

James Stavrenos

Extremely friendly staff, made me feel very comfortable. They worked hard with me to find the best vehicle for me at the best price.

Shahid Qurehi

Great people to work with

Timothy Potter

Try other dealers like Motion. Went in to inquire about a Telluride, was stickered 6k over msrp.

Vincent Vitellaro

Very fast service Employees in service dept. helpful and courteous

Peter Richter

The experience in this Gateway dealership was absolutely perfect couldn't have been better staff was courteous and performed better than expected thank you

Jose Olivera

(Translated by Google) Pésima. The authoritarian treatment as manager (Original) Pésima. El trato tan autoritario de gerente

Luette Day

I bought my car here a few months ago and I have to say the staff was nothing short of fantastic. They did everything they could to make it hassle free. My sales man Ed was friendly and attentive to what I needed in a car!!!!!!

Eric Chedjou

Great team. Very professional

Amaresh Khanna

I had a very poor experience from the Sales manager - Gateway of Kia Denville today. He doesn't know how to treat the customers, he was rude, impolite, harsh....this gets me an impression I should never buy/recommend Kia in my life time! Btw...The sale person should be polite and courteous to the customer and explain the possibilities of going forward with the expectation placed by the customer, some expectations from the customer may be unfair or totally unsolicited which cannot be matched with the existing trends, totally agreed...but there is a way to put forward. The sales manager here did not even know the basic etiquette on how to treat the customer coming to the showroom and breech the quality of sale person all together, totally annoyed!

Jeslie Adorno

My 2 salesmen Kyle & Ramon were helpful and very patient with me. They did everything possible to help me walk out with a brand new car. They both worked together and were extremely knowledgeable. I would highly recommend Gateway Kia to everyone.

Cousin Vinny

I will never lease from Kia again, especially from Gateway Kia in Denville NJ. Misleading promotion(s) received by mail and cold call from dealership, which went like this. Dealer: "Bring in your existing Kia, dealer pays excess mileage and remaining lease payments." My experience. Brought my Kia Optima in with 6 months remaining on my lease. 9,000 excess miles. Dealer "we will take care of the lease payments and excess mileage." Dealer "in order to keep your lease payment the same you need to put a down payment of $2500.00 towards the new vehicle."" Huge mistake: Get anything not specifically on the lease documents "in writing." I should have asked for a piece of paper that stated "dealer pays excess mileage and remaining lease payments." Instead, I got a bill for the excess mileage $2500 + fees totaling $3150.00. Rip off. I will never lease from Kia again. These people at Gateway will rip you off unless you get it in writing. Learn from my mistake.

Ttayh-Anthony Hyatt

They have a fantastic service department personnel, and an amazing sales staff

Sirmet Bek

Great service and sales

Art Clark

I have 2 cars. A Kia and someting else. When I walk into the service dept. at Kia I am greeted immediately and I am treated with respect. When I walk into the service dept. for the other car, I am ignored until I confront someone and then I am treated with disdain. I learned a lesson from this experience that I always try to pass on. Before you buy a car at a dealership, walk into the service dept. and see how you are treated. If you are not greeted and treated with respect, walk out and pay more for the car at a different dealership. If I had done this test, I would never have purchased the other car where I did . I wish that I had purchased both of my cars from Gateway Kia.

S H

Good service department. Always pretty thorough and professional

Peter Mendoza

Good service and fair price.

Phil Mancuso

I am mixed. This was our second car from this dealership. First one was Towne Kia just before they switched to Gateway. Great experience back then with my salesperson Francisco Molina. I went out of my way to go back to the same dealership this time around for our 2016 Optima SXL. Process was easy and we were out the door and I was pleased with the deal. My sales person Robert was good and even surprised me by bringing the car over from another dealership as I did not expect the car to be there when I arrived. My wife loved the car and so we got it on the spot. A few issues.. They messed up the paperwork but went out of their way to meet my wife to fix it (had old address). They also waited the entire 20 days to pay off my trade, which resulted in me having to make a payment on a car that I didn't own. Yes I got it back but they were short on the payoff. I Had a remote start installed. The tech scratched up the interior, although minor and left behind a small mess, along with a razor blade. Yes, a razor blade... I informed my sales person and never heard back. Overall, great car. Mediocre dealership experience. I will take a bit for me to go back..... after my free oil changes are done of course.

Debra Anderson

Jamaal was very knowledgeable and was able to answer all of our questions we had regarding our new Kia Optima. Great value for the price. It has only been a day since we got our car but we love it. Debra A.

Peter Heil

Good people. Good service

Gregg Parlegreco

Buyer beware! This dealership should be avoided at all costs. From the moment you enter the store you can detect a very toxic atmosphere. We were told that you will never see the same person working in the store for more than a month, the turnover is that high. This is clearly evident the moment you enter and are greeted by a snakeskin, stereotypical manager. They don't even have a receptionist! If that doesn't turn you off or wait until you see the inflated window sticker. There are two, one is the MSRP and one is their own sticker inflated by $3995 which they call an addendum. It is simply nothing more than pinstriping, loaner car service, multi point inspection and a cheap phone cable.

Michael R. Fish

Go To GATEWAY KIA of Denville. Very Professional Sales staff. I am very happy with my purchase.

nadia jojoالداعية لله

Great place and highly recommened customer service very friendly and patient and the right person to make a deal with ..he will walk u through the entire process and explain to u all the steps needed in a professional way Thank u for the hospitality

Lily Benavides

Excellent customer service

Rosalyn Mero

Horrid. Selling me a car they were great. Servicing the car, they're garbage!

Derrick H

It was great to work with them. They did exactly what they said they would do and in a well manner. This was my second purchase from them and I look forward to the next one. Go see them!

WeCareWeClean, LLC Detailed Cleaning Services

They are the worst I had the worst experience of my life. They are not helpful at all and try to take advantage anyway they can. Me and my sister both got fulled by them and after everything they basically said Stick with the car ur problem not ours. I had no experience and was charged a lot extra fees a ridiculous down payment after I realized what happened there was no going back and they were very rude. Please be careful. I would never go back there. I don't know how they can run a business the way they do. It looks very bad for Kia I would never recommend anyone to go there.

Josh Rodriguez

Great customer service.

J.C Gio

DONT GO HERE FOR NO KIA . THIS PLACE FULL OF CON ARTIST. SHAME .

Ivette Fernandez

Great service as always and Anthony is the best!

Shmuly Brafman

Great experience and great deal, thanks to Anthony and jon for taking care of me

Jeffrey Gibson

Fine

Ross Gilson

Great service department and a good sales team, highly recommended

Sean Harby

After an abysmal experience at Route 23 Kia in Riverdale, I had almost given up on buying a Kia at all. I had spoken to Anthony at Gateway earlier in the week and called to notify him that I was looking at another brand of car. He took the time to speak to me and offer to make up for the terrible experience at his competitor. I agreed to come into the showroom to speak further. From the moment I stepped in, the experience was like night and day. I was greeted and offered coffee and a bagel while I waited. Anthony introduced me to Tom, my salesman and assured me that he was available if there was anything I needed. Tom and I spoke about the options open to me and once I decided, he and Anthony worked to fit it into my budget. Once the terms were agreed on, Calvin sat down to explain the procedure to me and walk me through the entire process. Both he and Tom both chipped in when there was a delay in contacting my insurance company and showed nothing but class and patience through it all. In the end, I walked out of the dealership happy and confident that I had made the right choice. I could not recommend this dealership or these people enough.

Rick Rivera

Can't give less than one star - I would if I could. Bait and switch with garbage cars that they aught to be embarrassed about. Awful.

Felipe ramos

They really need to fix there ads that they mail out.

John Marte

Great place to do business! I highly recommend them.

Binu Varghese

Very high service cost